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Careers in Operate

A specialist team of delivery experts who drive sustained outcomes for our clients through Managed Services.

Our people help leading organisations run and continuously improve their critical operations. By combining specialist expertise with technology, data and AI, our teams transform and run complex operational processes to improve performance, strengthen controls and transform how clients operate.

We are Operate

Operate is the UK delivery engine for Managed Services – where we take responsibility for managing, operating, and transforming a client’s function or process. We’re a specialist team of delivery experts who build sustained outcomes through our managed service solutions - working as part of PwC’s global delivery network, we bring local insight, technology, scalable capability and consistent standards to deliver quality outcomes.  
 
Working in Operate, we’ve a clear focus on our people’s experience and as part of our team, you’ll have access to a range of meaningful opportunities working with clients and supported by structured training to enable your personal and professional development.

“Working here has given me the opportunity to grow professionally and personally. There's always something new to learn, you're encouraged to bring your ideas, challenge yourself and make a real difference.”

Wendy, Business Outcomes

“One of the things I value most about Operate is the opportunity to move across different roles and experiences. It’s given me the chance to broaden my perspective, build new skills and shape my career as I’ve grown.”

Patrick, Risk and Regulation

“If you're curious, willing to learn and ready to challenge yourself, Operate gives you the opportunity to build your skills, grow your confidence and shape a career that's uniquely yours.”

Megan, Business Operations

“What makes PwC special is the people. I’ve had the chance to grow through meaningful delivery work, collaboration and community impact, while helping shape a culture where people can participate, contribute and belong.”

Fiona, Enablement

Explore our teams

Claims

Our Claims Management practice brings together claims and insurance specialists to run, improve and transform claims operations. We provide tailored support across complex claims portfolios, direct insurance and reinsurance, combining deep industry expertise with technology-enabled delivery to improve efficiency, strengthen control and deliver better outcomes in the UK and internationally.

Customer Operations 

Our Customer Operations practice helps clients run, improve, and transform customer-facing operations. Working across industries including Financial Services, Government and Health, we design and deliver services across areas such as onboarding, case management and customer support, improving experiences, increasing efficiency and delivering consistent outcomes, particularly for vulnerable customer groups.

Finance 

Our Finance practice helps clients run and continuously improve their finance operations. We provide specialist support across reporting, accounts payable and receivable, financial control, process improvement and wider finance transformation, combining finance expertise with technology-enabled delivery to improve performance, increase efficiency and strengthen control.

Funds

Our Funds practice helps clients design, deliver and manage funding, grants, investment and loan programmes throughout their lifecycle. We provide support across application, award, administration, deployment, reporting, portfolio management and deal processes, combining specialist expertise with technology-enabled workflows to improve efficiency, strengthen control and deliver successful programme outcomes.

Legal 

Our Legal Operations practice helps clients run and improve operational legal services. We provide support across contracting, matter management, regulatory change, litigation, compliance and company secretarial services, combining legal expertise with data, technology and digital platforms to increase efficiency, strengthen oversight and transform how legal work is delivered.

Transformation 

Our Transformation practice helps clients implement and sustain complex change. We provide flexible support across business analysis, project, programme and portfolio management, and change analysis. Combining robust delivery methods with expertise from across PwC, we help clients improve control and quality and deliver transformation initiatives effectively.

Our Business Operations practice supports PwC in managing regulatory, reputational, and operational risk. We provide services across client and engagement checks, data management, employee independence, legal support and compliance activities, helping the firm maintain strong controls, meet its obligations, make informed decisions, and operate with confidence.

Financial Crime 

Our Financial Crime practice helps clients run and transform their financial crime operations. We deliver KYC and AML processes, customer and third-party due diligence, sanctions screening, transaction monitoring, investigations and fraud operations at scale, helping clients meet regulatory requirements, manage risk, improve operational efficiency and protect their customers.

Risk and Compliance  

Our Risk and Compliance practice helps clients manage regulatory obligations and strengthen risk and control frameworks. We provide support across compliance programmes, controls testing, third-party risk, business controls and technology controls, helping clients improve governance, reduce risk, enhance compliance performance and build more efficient, resilient and trustworthy operations.

Our Enablement teams provide the specialist support that helps Operate deliver services effectively for clients and our people. Working across areas such as operations, people and delivery, they provide the expertise, coordination, consistency and oversight needed to support our teams, strengthen performance and turn business priorities into action.

Where you can join us in Operate

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