PwC is strongly committed to protecting personal data. This privacy statement describes why and how we collect and use personal data and provides information about individuals’ rights. It applies to personal data provided to us, both by individuals themselves or by others. We may use personal data provided to us for any of the purposes described in this privacy statement or as otherwise stated at the point of collection.
“PwC” (and “we”, “us”, or “our”) refers to PricewaterhouseCoopers LLP, the limited partnership registered in England under registration no. OC303525 and with its registration address at 1 Embankment Place, London, WC2N 6RH, and such other PwC member firm in the UK and their subsidiaries (such as PwC Legal ME LLP) that: (1) is a contracting party for the purposes of providing or receiving services, (2) posted a position for which you are applying, or (3) you have a role or relationship with. Each member firm in the PwC network is a separate legal entity and a separate controller for personal data. For further details, please see www.pwc.com/structure. (Please note this privacy statement does not cover the activities of Embankment Place Primary Healthcare Ltd (“the Clinic”), which is not included within the definition of “PwC”, “we”, “us”, and “our”).
Personal data is any information relating to an identified or identifiable living person. When “you” or “your” are used in this statement, we are referring to the relevant individual who is the subject of the personal data. PwC processes personal data for numerous purposes, and the means of collection, lawful basis of processing, use, disclosure, and retention periods for each purpose may differ.
When collecting and using personal data, our policy is to be transparent about why and how we process personal data. To find out more about our specific processing activities, please go to the relevant sections of this statement.
We take the security of all the data we hold very seriously. We adhere to internationally recognised security standards and our information security management system relating to client confidential data is independently certified as complying with the requirements of ISO/IEC 27001: 2013. We have a framework of policies, procedures and training in place covering data protection, confidentiality and security and regularly review the appropriateness of the measures we have in place to keep the data we hold secure.
We will only share personal data with others when we are legally permitted to do so. When we share data with others, we put contractual arrangements and security mechanisms in place as appropriate to protect the data and to comply with our data protection, confidentiality and security standards.
We are part of a global network of firms and in common with other professional service providers, we use third parties located in other countries to help us run our business. As a result, personal data may be transferred outside the United Kingdom.
We will carry out such transfers only where we have a lawful basis to do so, including to a recipient who is: (i) in a country which provides an adequate level of protection for personal data; or (ii) under an agreement which covers the UK or EU requirements governing contracts for the transfer of personal data to processors outside the UK or EU as appropriate.
Where there is a transfer of EU citizens’ personal data to us, and no other appropriate safeguard or exemption applies, those transfers will be carried out in accordance with the controller to controller model contractual clauses in Commission Decision 2004/915/EC, or the controller to processor model contractual clauses in Commission Decision 2010/87/EU, or any successor model contractual clauses that the European Commission or the UK issues to replace them, as appropriate.
Personal data held by us may be transferred to:
|Atlassian Corporation plc||Software services||Registered office is at Level 6, 341, George Street, Sydney, NSW 2000, Australia. EU branch office is at Singel 236, 1016 AB Amsterdam, Netherlands|
|BT PLC||Communications services||81 Newgate Street, London EC1A 7AJ, UK|
|Digital Guardian Inc.||Endpoint USB blocking and data leakage prevention||860 Winter Street, Suite 3, Waltham, MA 02451 USA|
|Google Ireland Limited||Business applications (such as email, documents and calendar)||Gordon House, Barrow Street, Dublin 4, Dublin, D04 E5W5 Data centres located in a number of locations around the world (EU, Chile, Singapore, Taiwan, USA)|
|Hewlett-Packard||Cloud PC back up solution||3000 Hanover St, Palo Alto, California 94304-1112, USA|
|IBM United Kingdom Limited||Software and cloud services||P.O. Box 41, North Harbour, Portsmouth, Hants, PO6 3AU, UK|
|Introhive Services Inc||Customer relationship management||364 Argyle St, 3rd Floor, Fredericton, Canada, NB E3B 1T9|
|Iron Mountain (UK) Limited||Document storage||Third Floor, Cottons Centre, Tooley Street London SE1 2TT, UK|
|Kofax||Mail Scanning Solution||KOFAX UK Limited (“Kofax”)
Chineham Business Park
|Microsoft Limited||Azure cloud services||Microsoft Campus, Thames Valley Park, Reading, RG6 1WG, UK|
|Mitie Business Services Limited||Document management and distribution||Level 12 The Shard, 32 London Bridge Street, London, SE1 9SG, UK|
|Onguard Holding B.V.||Invoicing services||The Yard, Karspeldreef 8, 1101 CJ Amsterdam, The Netherlands|
|Oracle Corporation UK Limited||Software and cloud services||Oracle Parkway, Thames Valley Park, Reading, Berkshire, RG6 1RA, UK|
|Relativity ODA LLC||E-review services||registered office is T231 South LaSalle St., 8th Floor, Chicago, Illinois USA 60604 UK branch office is 6 Broad Street Place, 2nd Floor, London, EC2M 7JH|
|Rimilia Europe Limited||Invoicing services||Corbett House, Westonhall Road, Stoke Prior, Bromsgrove, Worcestershire, B60 4AL, UK|
|Salesforce||Customer relationship management system||Salesforce.com EMEA, Village 9, Floor 26 Salesforce Tower, 110 Bishopsgate London, EC2N 4AY, UK Salesforce.com Sàrl, route de la Longeraie 9, 1110 Morges Switzerland|
|SAP (UK) Limited||Software and cloud services||Clockhouse Place Bedfont Road Feltham Middlesex TW14 8HD, UK|
|Tata Consultancy Services Limited||IT support and project services Provider of the UK IT Service Desk||Registered office is at Nirmal Building, 9th floor, Nariman Point, Mumbai, 400021, India UK branch office, located at 18, Grosvenor Place, London, SW1X 7HS|
We recognise that transparency is an ongoing responsibility so we keep this privacy statement under regular review.
This privacy statement was last updated on 27 May 2021.
We are generally controller for the personal data we process when providing our professional services. However, we may provide some limited services, such as certain consulting, forensics or payroll services, as a processor (in which case our client is the controller). If you have any questions about this privacy statement or how and why we process personal data, please contact us at:
Data Protection Officer
1 Embankment Place
From time to time, PwC processes certain personal data in the course of offering goods or services or monitoring citizens in the European Economic Area (EEA). With effect from 1 January 2021, PwC has appointed PwC Ireland as its European representative. PwC Ireland can be contacted at firstname.lastname@example.org in relation to PwC's processing in Europe.
Individuals have certain rights over their personal data. Individuals’ rights include the rights:
Please see further information about these rights, when they are available and how to exercise them below.
You have the right to obtain confirmation of whether we process personal data about you, to receive a copy of your personal data held by us as a controller, and to obtain information about how and why we process your personal data (similar to the information provided in this privacy statement). This right may be exercised by emailing us at UK_privacy_information_management@pwc.com.
You have the right to request for your personal data to be amended or rectified where it is inaccurate (for example, if you change your name or address), and to have any incomplete personal data completed.
To update personal data submitted to us, you may email us at UK_privacy_information_management@pwc.com or, where appropriate, contact us via the relevant website registration page or directly amend the personal details held on relevant websites or applications with which you registered.
When practically possible, once we are informed that any personal data processed by us is no longer accurate, we will make updates as appropriate based on your updated information.
You have the right to request deletion of your personal data in certain circumstances:
To request deletion of your personal data, please email us at UK_privacy_information_management@pwc.com.
You have the right to restrict our processing of your personal data in the following cases:
To restrict our processing of your personal data, please email us at UK_privacy_information_management@pwc.com.
You have the right to object to our processing of your personal data in the following cases:
To object to our processing of your personal data, please email us at UK_privacy_information_management@pwc.com.
Where our legal basis for processing your personal data is either consent or performance of a contract, you have a right to receive personal data provided by you to us and to have this sent to another organisation (by us where technically feasible).
To exercise your right to data portability, please email us at UK_privacy_information_management@pwc.com.
Where we process personal data using only your consent, you have a right to withdraw this consent at any time. Note that we do not generally process personal data based on consent (as we usually rely on another legal basis) and so the right to withdraw consent may not be applicable. However, if you wish to exercise the right to withdraw your consent please email us at UK_privacy_information_management@pwc.com.
To opt out of direct marketing and to stop receiving an email from a PwC marketing list, please click on the unsubscribe link in the relevant email.
The relevant “Use of personal data” sections of this privacy statement explain our processing of personal data using the legal basis of consent.
We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please email the details of your complaint to UK_privacy_information_management@pwc.com. We will look into and respond to any complaints we receive.
You also have the right to complain to the Information Commissioner's Office (“ICO”) in the UK (as the UK’s data protection regulator). For further information, please visit the ICO’s website.