Privacy Statement

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Introduction

PwC is strongly committed to protecting personal data.  This privacy statement describes why and how we collect and use personal data and provides information about individuals’ rights.  It applies to personal data provided to us, both by individuals themselves or by others. We may use personal data provided to us for any of the purposes described in this privacy statement or as otherwise stated at the point of collection.

“PwC” (and “we”, “us”, or “our”) refers to PricewaterhouseCoopers LLP (the limited partnership registered in England under registration no. OC303525 and with its registration address at 1 Embankment Place, London, WC2N 6RH) and such other PwC member firm in the UK and their subsidiaries (such as PwC Legal ME LLP) that: (1) is a contracting party for the purposes of providing or receiving services, (2) posted a position for which you are applying, or (3) you have a role or relationship with.  Each member firm in the PwC network is a separate legal entity and a separate controller for personal data. For further details, please see www.pwc.com/structure.

Personal data is any information relating to an identified or identifiable living person.  When “you” or “your” are used in this statement, we are referring to the relevant individual who is the subject of the personal data.  PwC processes personal data for numerous purposes, and the means of collection, lawful basis of processing, use, disclosure, and retention periods for each purpose may differ.  

When collecting and using personal data, our policy is to be transparent about why and how we process personal data.  To find out more about our specific processing activities, please go to the relevant sections of this statement.

Security

We take the security of all the data we hold very seriously.  We adhere to internationally recognised security standards and our information security management system relating to client confidential data is independently certified as complying with the requirements of ISO/IEC 27001: 2013.  We have a framework of policies, procedures and training in place covering data protection, confidentiality and security and regularly review the appropriateness of the measures we have in place to keep the data we hold secure.

When and how we share personal data and locations of processing

We will only share personal data with others when we are legally permitted to do so.  When we share data with others, we put contractual arrangements and security mechanisms in place as appropriate to protect the data and to comply with our data protection, confidentiality and security standards.

We are part of a global network of firms and in common with other professional service providers, we use third parties located in other countries to help us run our business.  As a result, personal data may be transferred outside the countries where we and our clients are located. This includes to countries outside the European Union and to countries that do not have laws that provide specific protection for personal data.  We have taken steps to ensure all personal data is provided with adequate protection and that all transfers of personal data outside the EU are done lawfully. Where we transfer personal data outside of the EU to a country not determined by the European Commission as providing an adequate level of protection for personal data, the transfers will be under an agreement which covers the EU requirements for the transfer of personal data outside the EU, such as the European Commission approved standard contractual clauses.  The European Commission approved standard contractual clauses are available here.

Personal data held by us may be transferred to:

  • Other PwC member firms

    • For details of our member firm locations, please click here.

    • We may share personal data with other PwC member firms where necessary for administrative purposes and to provide professional services to our clients (e.g. when providing services involving advice from PwC member firms in different territories).

    • We store personal data on our or other PwC member firm servers in the EU, Singapore and the USA.  IT support and services are provided by PwC India and PwC’s IT Services company.

    • Our business contacts are visible to and used by other PwC member firms to learn more about a contact, client or opportunity they have an interest in (please see the Business contacts section of this privacy statement for more information about our processing of this type of data).

  • Third party organisations that provide applications/functionality, data processing or IT services to us
    We use third parties to support us in providing our services and to help provide, run and manage our internal IT systems.  For example, providers of information technology, cloud based software as a service providers, identity management, website hosting and management, data analysis, data back-up, security and storage services.  The servers powering and facilitating that cloud infrastructure are located in secure data centres around the world, and personal data may be stored in any one of them. Further details of these providers is included below.

Name

Role

Address

BT PLC

Communications services

81 Newgate Street, London EC1A 7AJ, UK

Google Ireland Limited

Business applications (such as email, documents and calendar)


Gordon House, Barrow Street, Dublin 4, Dublin, D04 E5W5

Data centres located in a number of locations around the world (EU, Chile, Singapore, Taiwan, USA)

Hewlett-Packard

Cloud PC back up solution

3000 Hanover St, Palo Alto, California

94304-1112, USA

IBM United Kingdom Limited

Software and cloud services

P.O. Box 41, North Harbour, Portsmouth, Hants, PO6 3AU, UK

Iron Mountain (UK) Limited

Document storage

Third Floor, Cottons Centre, Tooley Street London SE1 2TT, UK

Microsoft Limited

Azure cloud services

Microsoft Campus, Thames Valley Park,

Reading, RG6 1WG, UK


Mitie Business Services Limited


Document management and distribution

Level 12 The Shard, 32 London Bridge Street, London, SE1 9SG, UK

Onguard Holding B.V.


Invoicing services

The Yard, Karspeldreef 8, 1101 CJ Amsterdam, The Netherlands


Oracle Corporation UK Limited


Software and cloud services

Oracle Parkway, Thames Valley Park, Reading, Berkshire, RG6 1RA, UK

Rimilia Europe Limited

Invoicing services

Corbett House, Westonhall Road, Stoke Prior, Bromsgrove, Worcestershire, B60 4AL, UK

Salesforce

Customer relationship management system

Salesforce.com EMEA, Village 9, Floor 26 Salesforce Tower, 110 Bishopsgate

London, EC2N 4AY, UK


Salesforce.com Sàrl, route de la Longeraie 9, 1110 Morges

Switzerland

SAP (UK) Limited

Software and cloud services

Clockhouse Place Bedfont Road Feltham Middlesex TW14 8HD, UK

Tata Consultancy Services Limited

IT support and project services

Provider of the UK IT Service Desk

Registered office is at Nirmal Building, 9th floor, Nariman Point, Mumbai, 400021, India

UK branch office, located at 18, Grosvenor Place, London, SW1X 7HS

  • Third party organisations that otherwise assist us in providing goods, services or information
    On certain client engagements, we may engage or otherwise work with other providers to helps us provide professional services to our clients.
  • Our clients
    Where we need to process personal data to provide professional services to our clients, we may share personal data in our deliverables (such as the reports we create).  

  • Auditors, insurers and professional advisers
    Our auditors are Crowe Clark Whitehill LLP St. Bridge’s House, 10 Salisbury Square, London, EC4Y 8EH.  We have a number of business insurance policies in place (further details are available here) and we may need to share personal data with the insurer, for example, in the event of a claim.  We use other professional advisers, for example, law firms, as necessary to establish, exercise or defend our legal rights and obtain advice in connection with the running of our business.  Personal data may be shared with these advisers as necessary in connection with the products and services they have been engaged to provide.

  • Law enforcement or other government and regulatory agencies or to other third parties as required by, and in accordance with, applicable law or regulation
    Occasionally, we may receive requests from third parties with authority to obtain disclosure of personal data, such as to check that we are complying with applicable law and regulation, to investigate an alleged crime, to establish, exercise or defend legal rights.  We will only fulfil requests for personal data where we are permitted to do so in accordance with applicable law or regulation. Details of our regulators are available here.

Changes to this privacy statement

We recognise that transparency is an ongoing responsibility so we will keep this privacy statement under regular review.

This privacy statement was last updated on 25 May 2018.

Data controller and contact information

We are generally controllers for the personal data we process, however, we may provide some services, such as payroll services, as a processor (in which case our client is the controller).  If you have any questions about this privacy statement or how and why we process personal data, please contact us at:

Data Protection Officer
PricewaterhouseCoopers LLP
1 Embankment Place
London
WC2N 6RH

Email: data.protection.office@uk.pwc.com

Individuals’ rights and how to exercise them

Individuals have certain rights over their personal data and controllers are responsible for fulfilling these rights.

Individuals’ rights may include the right of access to personal data, to rectification of personal data, to erasure of personal data / right to be forgotten, to restrict processing of personal data, to object to processing of personal data, to data portability, the right to withdraw consent at any time (where processing is based on consent) and the right to lodge a complaint with a supervisory authority.

Please see further information about these rights, when they are available and how to exercise them below.

Your right of access to personal data

You have the right to obtain confirmation as to whether we process personal data about you, receive a copy of your personal data  held by us as a controller and obtain certain other information about how and why we process your personal data (similar to the information provided in this privacy statement).  This right may be exercised by emailing us at data.protection.office@uk.pwc.com. We aim to respond to any requests for information promptly, and in any event within the legally required time limits.

Your right to rectification / amendment of personal data

You have the right to request for your personal data to be amended or rectified where it is inaccurate (for example, if you change your name or address) and to have incomplete personal data completed.

To update personal data submitted to us, you may email us at data.protection.office@uk.pwc.com or, where appropriate, contact us via the relevant website registration page or directly amend the personal details held on relevant websites or applications with which you registered.

When practically possible, once we are informed that any personal data processed by us is no longer accurate, we will make updates as appropriate based on your updated information.

Your right to erasure / right to be forgotten

You have the right to obtain deletion of your personal data in the following cases:

  • the personal data are no longer necessary in relation to the purposes for which they were collected and processed;

  • our legal grounds for processing is consent, you withdraw consent and we have no other lawful basis for the processing;

  • our legal grounds for processing is that the processing is necessary for legitimate interests pursued by us or a third party, you object to our processing and we do not have overriding legitimate grounds;

  • you object to our processing for direct marketing purposes;

  • your personal data have been unlawfully processed; or

  • your personal data must be erased to comply with a legal obligation to which we are subject.

To request deletion of your personal data, please email us at data.protection.office@uk.pwc.com.

Your right to restrict processing

You have the right to restrict our processing of your personal data in the following cases:

  • for a period enabling us to verify the accuracy of your personal data where you have contested the accuracy of the personal data;

  • your personal data have been unlawfully processed and you request restriction of processing instead of deletion;

  • your personal data are no longer necessary in relation to the purposes for which they were collected and processed but the personal data are required by you to establish, exercise or defend legal claims; or

  • for a period enabling us to verify whether the legitimate grounds relied on by us override your interests where you have objected to processing based on it being necessary for the pursuit of a legitimate interest identified by us.

To restrict our processing of your personal data, please email us at data.protection.office@uk.pwc.com.

Your right to object to processing

You have the right to object to our processing of your personal data in the following cases:

  • our legal grounds for processing is that the processing is necessary for a legitimate interest pursued by us or a third party; or

  • our processing is for direct marketing purposes.

To object to our processing of your personal data, please email us at data.protection.office@uk.pwc.com.

Your right to data portability

You have a right to receive your personal data provided by you to us and have the right to send the data to another organisation (or ask us to do so if technically feasible) where our lawful basis for processing the personal data is consent or necessity for the performance of our contract with you and the processing is carried out by automated means.

To exercise your right to data portability, please email us at data.protection.office@uk.pwc.com.

Your right to withdraw consent

Where we process personal data based on consent, individuals have a right to withdraw consent at any time.  We do not generally process personal data based on consent (as we can usually rely on another legal basis). Where we rely on your consent for our processing of your personal data, to withdraw your consent please email us at data.protection.office@uk.pwc.com or, to stop receiving an email from a PwC marketing list, please click on the unsubscribe link in the relevant email.  Please see the relevant “Use of personal data” sections of this privacy statement for further details about our processing of personal data based on consent.

Complaints

We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to data.protection.office@uk.pwc.com.  We will look into and respond to any complaints we receive.

You also have the right to lodge a complaint with the supervisory authority in your country of residence, place of work or the country in which an alleged infringement of data protection law has occurred within the EU.  The Information Commissioner's Office (“ICO”) is the UK data protection regulator/supervisory authority. For further information on your rights and how to complain to the ICO, please refer to the ICO website.

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