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The video interview is pre-recorded so you can take the interview at a time that suits you, but please make sure that you complete it in one sitting and at a time when you won’t be disturbed by others.
It’s fine to use a phone or a tablet, but we recommend using a desktop or laptop computer, in a Google Chrome web browser.
We know this may be a new experience for you, so here are some hints and tips to help you prepare.
If you’re experiencing any issues that you’re unable to resolve, please contact us via our recruitment queries webpage or phone 0808 100 1500 or +44(0)1952 568 470 and quote your candidate reference number.
To take the video interview, you’ll need a supported device with a functional webcam and microphone, and a steady internet connection. Many computers have a built-in webcam and microphone; you can also use an external webcam and microphone.
You can use any of these devices to take the interview:
Computer running Windows 7, Windows 8, or Windows 10
Apple computer running OS X 10.10 or higher
Android smartphone or tablet version 4.4, or higher, with a front-facing camera
Apple smartphone (iPhone) or tablet (iPad) version 9, or higher, with a front-facing camera
Latest version of Google Chrome (preferred browser)
Please note that Safari (the default browser on MacBook) is not supported, and you will need to download Google Chrome to access our video interview platform.
Before you start the interview, a connection test will be performed. If the connection test fails, please try restarting your router by unplugging it, waiting 30 seconds, and then plugging it in again. If the issue persists, try using a different internet browser listed above. Lastly, please try using a different internet connection.
You’ll need to complete your video interview in one sitting. The interview should take no longer than an hour to complete. You should complete the Video Interview within one week of receiving the invite.
We’ll let you know whether you’re successful in making it through to the assessment centre at least a week prior to the assessment centre window. You’ll be able to see when our assessment centres take place on the job description when you apply.