Retail and Consumer

Equipping retail and consumer leaders across the UK with leading edge expertise and insights to manage change, navigate complexity and unlock value.

Your success is our goal

At PwC our retail and consumer clients feel and benefit from the energy and power of the firm. We have talented, enterprising and intellectually curious people who strive to achieve success and inspire confidence in our clients, tailoring our solutions to their needs.

Our UK retail & consumer practice, led by Madeleine Thomson, partner and UK Leader of Industry, provides our clients with leading edge advice on issues from governance through to technology, helping businesses manage change, simplify the complex, stay customer focused and operate at a lower cost with greater agility.  

Our insights

Retail realities of doing business today

Retailing used to be so simple – open a store, source products, buy one, sell one… and repeat. However, things look rather different in the digital world, which has driven a revolution in the way we engage, interact and transact with customers.  PwC and SAP jointly commissioned a research study, surveying over 300 retailers and 2,100 consumers across six European countries to explore consumer and retailer perspectives on the integrated shopping experience.


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Madeleine Thomson
UK Leader of Industry for Retail & Consumer
Tel: +44 (0)207 213 1281
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