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Financial Services

We help financial services organisations navigate disruption, gain competitive advantage and create sustainable change.

Creating sustainable change in financial services

As the pace of change accelerates, financial services organisations need to respond quickly to determine their role in the industry’s evolving ecosystem. Existing disruption from shifting customer behaviours, technology and regulations has been given greater urgency by COVID-19, exposing the need for improved resilience and agility. To stay relevant, organisations need a renewed focus on attracting diverse talent to help embrace technology and create sustainable business models.

We believe that by taking a proactive approach to disruption, leadership teams can be confident they will continue to meet customer needs, while building stronger relationships with stakeholders, regulators and society.

Together, we can create sustainable change in financial services.

How can the UK financial services industry create sustainable change?

Over the past year, the financial services industry has seen seismic shifts in customer behaviour. Cash machine withdrawals in the UK have fallen by £37bn, video banking sessions have increased from a few hundred to many thousands per week, and there’s been a significant rise in the use of financial apps and mobile banking services.

The world has changed, and financial services organisations need to change with it or risk being left behind.

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Isabelle Jenkins

Isabelle Jenkins

Leader of Industry for Financial Services, PwC United Kingdom

Tel: +44 (0)7711 773030

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