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We run. You accelerate.
We combine the best sector and domain expertise with data-led insight and digital assets to provide end-to-end managed services, from strategy to delivery.
We get to know your business, working seamlessly with your systems to integrate the right technology. And we work alongside your people, sharing knowledge to develop your in-house capabilities for the long term. We are at your side to ensure your organisation continually evolves, embracing change together, and delivering outcomes that last. We’re one team, delivering together, for you and your ambitions.
How our managed services help you accelerate
PwC’s managed services help you achieve your ambitions faster by delivering so much more than outsourcing. We bring the capabilities, skills and passion of our people to run your business functions end-to-end, working in partnership with you and your teams.
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Managed services accelerates your ambitions
How does PwC’s approach to managed services help you achieve your ambitions faster? It’s about looking at our role as not outsourcing, but a chance to work with you in partnership. Ian McConnell, Execution Managed Services Lead Partner, explains the human-led, tech-powered ethos that lets us deliver more.
View Transcript“Our clients tell us, something that sets us apart is how our delivery model supports their commitment to delivering sustained outcomes.
Our expertly qualified team of over 4,000 permanent people in the UK deliver ISO-accredited processes. And they also provide our clients with the agility and flexibility to keep pace with their ambitions by plugging into our global delivery network (totalling 41,000 professionals worldwide).
We embed new skills, digitise processes using the right technology and bring best practice so we feel like an extension of your own team. And with high staff satisfaction and low attrition rates, your dedicated service manager and team will be there for as long as you need them.”
Kieragh Nelson,
Partner, Execution Managed Services, PwC UK
£1bn+
of the Future Fund loan scheme dispersed, benefiting over a thousand companies
30%
efficiencies made to an insurance claims handling process, and successfully upskilled workforce
40%
improvement in average call handling time for Ramsay Health Care
How we work together
Co-creating your solutions
We bring together our industry and domain specialists and solution architects with your teams to design and build solutions with you. We curate the right technology solutions by optimising your existing assets and introducing new leading edge and established technologies from our ecosystem of alliances.
Flexible and agile delivery
We build the right team of specialists for every, individual solution - run from our offices, or from yours. We continually invest in training and development with 10,000+ hours a month of domain, expert-led training programmes.
Right technology, real results
In addition to our strong technology alliances, we have built our own Advanced Research Centre, collaborating with universities to uncover next-generation technology and products, to curate the right technology for you.
Delivering at speed
We can deploy our teams at speed when you need them most, or transform and continue to run a service long-term.
Sharing risk - and success
Our commercial arrangements reward the value and outcomes we deliver. And our flexible and agile contracts mean you are always in control and able to up-and down-scale capacity as you need it.
Your lasting legacy
We challenge thinking, introduce new ways of working and develop your own teams to make them stronger for the long-term and deliver sustained outcomes.
Managed services we deliver
We can transform and run one or all of your critical, but non-core, business services and internal functions, allowing you to focus on your core business.
For more information
Contact us
Future-fit corporate managed services include:
- Change as a service
- Compliance and risk testing as a service
- Finance as a service
- Human resources as a service
- Legal business solutions as a service
- Supply chain and operations as a service
- Tax as a service
- Workforce managed services
We can run your risk, resilience and compliance functions to ensure better visibility and management of risk, regulation and avoidance of fines.
For more information
Contact us
Resilience, risk and compliance managed services include:
- Change as a service
- Compliance and risk testing as a service
- Cyber as a service
- Financial crime compliance as a service
- Legal business solutions as a service
- Tax compliance as a service
We run your digital supply chain function to deliver optimised processes to keep you resilient and cost effective. We can support across the commercial lifecycle providing procurement, contract management, category management, supplier relationship management, supply chain planning and supply chain management services.
For more information
Contact us
Value driven supply chain managed services include:
- Category management as a service
- Contract and supplier management as a service
- Operations and productivity as a service
- Procurement as a service
- Supply chain management as a service
This combines our core customer management, customer operations services and market managed services. We will design, scale, transform and run your customer offerings to drive both consistent customer and consumer outcomes as well as value for your business.
For more information
Contact us
Optimised customer experience managed services include:
- Claims management as a service
- Commercial optimisation as a service
- Customer contact management as a service
- Customer experience and insight as a service
- Grants and fund management as a service
- Marketing as a service
- Product and service innovation as a service
- Sales and performance management as a service
- Service transformation as a service
We help build and run your Cloud environment through innovation, differentiation and cost efficiencies. We manage the security, scalability and agility of your services or specific key applications.
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Contact us
Cloud enabled business managed services include:
- Application managed services
- Change as a service
- Cloud managed services
- Data and analytics as a service
For more information
Contact us
Our managed services solutions can help solve your challenges around:
- Data, reporting and analytics
- Resilience, risk, legal and compliance
- Profitability and growth
- People and workforce
- Mergers and acquisitions
For more information
Contact us
Our managed services solutions can help solve your challenges around:
- Resilience, risk, legal and compliance
- End-to-end customer experience
- Data, reporting and analytics
- Programme delivery
- Cloud and digital transformation
- Modernising the back office
- Managing the supply chain
- ESG, and transition to net zero
For more information
Contact us
Our managed services solutions can help solve your challenges around:
- Elective recovery
- Procurement
- Digital care
- End-to-end customer experience
- People and workforce
- Finance
- Data, reporting and analytics
- Managing the supply chain
For more information
Contact us
Our managed services solutions can help solve your challenges around:
- End-to-end customer experience
- Data, reporting and analytics
- ESG, and transition to net zero
- Managing the supply chain
- Cloud and digital transformation
For more information
Contact us
Our managed services solutions can help solve your challenges around:
- People and workforce
- Finance
- Resilience, risk, legal and compliance
- Data, reporting and analytics
- IFRS17
- Cloud and digital transformation
For more information
Contact us
Our managed services solutions can help solve your challenges around:
- Managing the supply chain
- ESG, and transition to net zero
- Cloud and digital transformation
- Data, reporting and analytics
- Finance
- People and workforce
For more information
Contact us
Our managed services solutions can help solve your challenges around:
- Programme delivery
- Data, reporting and analytics
- Cloud and digital transformation
- Modernising the back office
- Finance
- Managing the supply chain
- ESG and transition to Net Zero
How the right talent and tech assets accelerate outcomes
It might be addressing immediate skills gaps. Or transforming your organisation for the long term. Whatever your ambition, tech and business outcomes are accelerated through skilled people. Hear in their own words how they work.
Human-led, tech-powered
We work with our ecosystem of Technology Alliances to transform business.
We work with an ecosystem of 30+ technology partners, from the biggest established names to bespoke and industry-specific solutions alongside our own proprietary tech. Most importantly, we understand how to embed it seamlessly for your people and current operating environment. So you get results faster.
Our technology ecosystem includes:
British Business Bank
When the government came to us to help them set up the Future Fund, they thought it would take months. We were able to get it up and running in a matter of weeks.
Find out more
Chester Street Insurance Holdings Limited
We built a new platform for Chester Street and moved 65 staff onto it in just eight weeks. The result is a digitised, integrated claims handling process that’s 30% more efficient.
Find out more
Ramsay Health Care
With a pandemic backlog overwhelming their call centre, Ramsay Health Care needed help fast. We picked up the phone to 29,000 patients and reinvigorated processes for an improved experience.
Find out more
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Contact us
David Allen
Partner, Global EMS Market Activation Lead for Managed Services, PwC United Kingdom
Tel: +44 (0)7843 334629
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