We run your operations with tech and talent so you can run faster, scale smarter, lead stronger.
Managed services
Our managed services help organisations run, improve, and scale critical operations with AI-powered, outcome-led delivery.
Run and improve your organisation with confidence
Managing operations is getting harder, as costs rise, technology evolves and expectations on performance, control and resilience continue to increase.
Transformation is now part of the day to day, and organisations need partners who can run and continuously improve critical services.
At PwC, we take responsibility for running and transforming your operations day-to-day, so you can improve performance, strengthen control and deliver lasting value.
Managed services
AI is reshaping managed services
How leaders are turning AI into real results
30%
efficiency improvement to insurance claims handling process.
Case study: Chester Street Holdings
How we work with you
The way your operations run today shouldn’t limit how your business performs and grows tomorrow.
Working with PwC means more than running your operations. We take responsibility for outcomes, combining industry expertise with tech‑powered delivery to help you adapt, perform and grow as your business evolves.
Advise, implement and run
We do more than define what needs to be done. We take responsibility for running and improving your operations day-to-day, with clear accountability across design, delivery and ongoing performance.
AI and technology powered delivery
We embed automation, data and AI into the service from the start, applying them in live environments to improve performance, accuracy and control and deliver real results, not just potential.
A delivery model that evolves with you
Our services are designed to evolve with your business, helping you unlock efficiency, build resilience and realise value faster over time.
Built around your reality
We tailor services to your priorities, risks and operating environment, combining your insight with our sector, technology and delivery expertise.
Mobilised quickly, with full oversight
We mobilise quickly and seamlessly, giving you transparency and control while maintaining a clear focus on outcomes.
Commercial models aligned to outcomes
Our commercial models are aligned to outcomes, giving you the flexibility to scale, adapt and unlock value as your needs evolve.
Our client stories
Building change excellence: L&G and PwC’s managed service collaboration
How we collaborated with L&G to establish and run its change and transformation managed service capability
Driving operational excellence with West Midlands Pension Fund
Our pensions consulting and managed services teams provided strategic advice supporting both short and long-term delivery capability, to meet evolving customer needs and compliance with industry regulations.
NFU Mutual: Transforming insurance in the digital age
Discover how PwC are running Cloud and Application Evolution Services on Microsoft Azure for the UK insurer NFU Mutual.
Banking on the UK’s future
When the government came to us to help them set up the Future Fund, they thought it would take months. We were able to get it up and running in a matter of weeks.
Making bold claims in insurance
We built a new platform for Chester Street and moved 65 staff onto it in just eight weeks. The result is a digitised, integrated claims handling process that’s 30% more efficient.
Boosting the health of a patient call centre
With a pandemic backlog overwhelming their call centre, Ramsay Health Care needed help fast. We picked up the phone to 29,000 patients and reinvigorated processes for an improved experience.
Explore our managed services
Our managed services are designed to be flexible, delivered individually or combined to support wider business priorities. Alongside the services below, we integrate capabilities across HR, legal, procurement and supply chain to create solutions that improve efficiency, reduce complexity and help you realise value faster through more connected operations.
- Business Outcome Managed Services
- Risk and Regulatory Managed Services
- Technology Managed Services
Business Outcome Managed Services
Customer Managed Services
Helping you run and improve customer-facing operations, including onboarding, case handling, complaints resolution and digital service centres. These high-volume, workflow-driven processes are optimised using automation and AI to improve customer experience, increase efficiency and reduce cost across your operations.
Connected Tax Compliance
Helping you simplify global tax compliance through connected data, AI-enabled technology and specialist expertise. Delivered through a coordinated global compliance model, these services improve efficiency, increase visibility and provide the insights to support better decisions and manage risk with confidence. Find out more about Connected Tax Compliance.
Finance Managed Services
Combining finance function outsourcing with continuous transformation. We support statutory reporting, statutory accounts, accounts payable and receivable, consolidation and ERP optimisation, helping you improve financial performance, reduce cost and enhance control across your finance operations.
Payroll Managed Services
Helping you run and continuously improve global payroll through connected technology and local payroll expertise. We provide a consistent, compliant service across more than 140 countries, helping you reduce complexity, improve efficiency and strengthen confidence in your payroll operations as your organisation evolves.
Risk and Regulatory Managed Services
Financial Crime Managed Services
Providing KYC, AML, sanctions and transaction monitoring at scale. Delivered through long-term managed operations, these services help financial services organisations meet regulatory requirements, manage risk and improve operational efficiency.
Cyber Managed Services
Providing always-on threat detection, response and monitoring across your technology environment. Delivered through platforms such as Microsoft Sentinel and Google Chronicle, these services strengthen your security operations, improve resilience and support faster incident response.
Enterprise Risk and Compliance Managed Services
Supporting ongoing management of compliance programmes, controls testing and regulatory obligations. From operational risk and SOX controls to industry-specific regulatory monitoring, we deliver multi-year, outcome-led services that improve governance, reduce risk and enhance compliance performance.
Technology Managed Services
Application Evolution Services
Helping you run and continuously improve your technology platforms after implementation. We support systems such as Oracle, Workday, Salesforce, SAP and Microsoft Dynamics, ensuring they remain optimised, integrated with data and AI capabilities, and aligned to your evolving business needs.
Working with government and the public sector
Our managed services for government and public sector organisations, offered under the RM6295 Outsourced Services Framework, provide access to transformational business process solutions.
By combining operational expertise, service management and enabling technology to support the delivery of complex, high-volume and regulated services, we partner with government and public sector organisations to run and transform core services - balancing day-to-day operations with continuous improvement and targeted transformation.
We offer people, technology and transformational advisory services in the following areas:
Making technology work for you
Our ecosystem of technology partners spans the biggest established names through to bespoke and industry-specific solutions, alongside our own proprietary tech. And because we know how to embed these seamlessly into your people and operating environment, you see results faster.
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