We run your operations with tech and talent so you can run faster, scale smarter, lead stronger.
Managed Services
Smarter operations lead to stronger returns
Combining industry insight with innovative, AI-powered delivery, our Managed Services help you cut costs, unlock reinvestment and realise value faster. That means more innovation and stronger results.
How our managed services help you run faster, scale smarter and lead stronger
PwC’s managed services help you achieve your ambitions faster by delivering so much more than outsourcing. We bring the capabilities, skills and passion of our people to run your business functions end-to-end, working in partnership with you and your teams.
Our unique combination of in-depth industry experience, technology capabilities and alliances can help you achieve your transformation ambitions, stay ahead of disruption and move your business forward, faster.
How we work together
- Co-creating your solutions
- Flexible and agile delivery
- Right technology, real results
- Delivering at speed
- Sharing risk - and success
- Your lasting legacy
Co-creating your solutions
We bring together our industry and domain specialists and solution architects with your teams to design and build solutions with you. We curate the right technology solutions by optimising your existing assets and introducing new leading edge and established technologies from our ecosystem of alliances.
Flexible and agile delivery
We build the right team of specialists for every, individual solution - run from our offices, or from yours. We continually invest in training and development with 10,000+ hours a month of domain, expert-led training programmes.
Right technology, real results
In addition to our strong technology alliances, we have built our own Advanced Research Centre, collaborating with universities to uncover next-generation technology and products, to curate the right technology for you.
Delivering at speed
We can deploy our teams at speed when you need them most, or transform and continue to run a service long-term.
Sharing risk - and success
Our commercial arrangements reward the value and outcomes we deliver. And our flexible and agile contracts mean you are always in control and able to up-and down-scale capacity as you need it.
Your lasting legacy
We challenge thinking, introduce new ways of working and develop your own teams to make them stronger for the long-term and deliver sustained outcomes.
Case studies
Building change excellence: L&G and PwC’s Managed Service collaboration
How we collaborated with L&G to establish and run its change and transformation Managed Service capability
Driving operational excellence with West Midlands Pension Fund
Our pensions consulting and managed services teams provided strategic advice supporting both short and long-term delivery capability, to meet evolving customer needs and compliance with industry regulations.
NFU Mutual: Transforming Insurance in the digital age
Discover how PwC are running Cloud and Application Evolution Services on Microsoft Azure to for the UK insurer NFU Mutual.
Banking on the UK’s future
When the government came to us to help them set up the Future Fund, they thought it would take months. We were able to get it up and running in a matter of weeks.
Making bold claims in insurance
We built a new platform for Chester Street and moved 65 staff onto it in just eight weeks. The result is a digitised, integrated claims handling process that’s 30% more efficient.
Boosting the health of a patient call centre
With a pandemic backlog overwhelming their call centre, Ramsay Health Care needed help fast. We picked up the phone to 29,000 patients and reinvigorated processes for an improved experience.
Managed services we deliver
We can transform and run one or all of your critical, but non-core, business services and internal functions, allowing you to focus on your core business.
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Future-fit corporate managed services include:
- Change as a service
- Compliance and risk testing as a service
- Finance as a service
- Human resources as a service
- Legal business solutions as a service
- Supply chain and operations as a service
- Tax as a service
- Workforce managed services
We can run your risk, resilience and compliance functions to ensure better visibility and management of risk, regulation and avoidance of fines.
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Resilience, risk and compliance managed services include:
- Change as a service
- Compliance and risk testing as a service
- Cyber as a service
- Financial crime compliance as a service
- Legal business solutions as a service
- Tax compliance as a service
We run your digital supply chain function to deliver optimised processes to keep you resilient and cost effective. We can support across the commercial lifecycle providing procurement, contract management, category management, supplier relationship management, supply chain planning and supply chain management services.
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Value driven supply chain managed services include:
- Category management as a service
- Contract and supplier management as a service
- Operations and productivity as a service
- Procurement as a service
- Supply chain management as a service
This combines our core customer management, customer operations services and market managed services. We will design, scale, transform and run your customer offerings to drive both consistent customer and consumer outcomes as well as value for your business.
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Optimised customer experience managed services include:
- Claims management as a service
- Commercial optimisation as a service
- Customer contact management as a service
- Customer experience and insight as a service
- Grants and fund management as a service
- Marketing as a service
- Product and service innovation as a service
- Sales and performance management as a service
- Service transformation as a service
We help build and run your Cloud environment through innovation, differentiation and cost efficiencies. We manage the security, scalability and agility of your services or specific key applications.
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Cloud enabled business managed services include:
- Application managed services
- Change as a service
- Cloud managed services
- Data and analytics as a service
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Our managed services solutions can help solve your challenges around:
- Data, reporting and analytics
- Resilience, risk, legal and compliance
- Profitability and growth
- People and workforce
- Mergers and acquisitions
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Contact us
Our managed services solutions can help solve your challenges around:
- Resilience, risk, legal and compliance
- End-to-end customer experience
- Data, reporting and analytics
- Programme delivery
- Cloud and digital transformation
- Modernising the back office
- Managing the supply chain
- ESG, and transition to net zero
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Our managed services solutions can help solve your challenges around:
- Elective recovery
- Procurement
- Digital care
- End-to-end customer experience
- People and workforce
- Finance
- Data, reporting and analytics
- Managing the supply chain
For more information
Contact us
Our managed services solutions can help solve your challenges around:
- End-to-end customer experience
- Data, reporting and analytics
- ESG, and transition to net zero
- Managing the supply chain
- Cloud and digital transformation
For more information
Contact us
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Our managed services solutions can help solve your challenges around:
- People and workforce
- Finance
- Resilience, risk, legal and compliance
- Data, reporting and analytics
- IFRS17
- Cloud and digital transformation
For more information
Contact us
Our managed services solutions can help solve your challenges around:
- Managing the supply chain
- ESG, and transition to net zero
- Cloud and digital transformation
- Data, reporting and analytics
- Finance
- People and workforce
For more information
Contact us
Our managed services solutions can help solve your challenges around:
- Programme delivery
- Data, reporting and analytics
- Cloud and digital transformation
- Modernising the back office
- Finance
- Managing the supply chain
- ESG and transition to Net Zero
Human-led, tech-powered
We work with an ecosystem of hundreds technology partners, from the biggest established names to bespoke and industry-specific solutions alongside our own proprietary tech. Most importantly, we understand how to embed it seamlessly for your people and current operating environment. So you get results faster.
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