UK Annual Report 2019
Building a digital future
Discover how we’re investing to build a digital future
Kevin Ellis
Listen to our Senior Partner and Chairman, Kevin Ellis, talk about his highlights of the year
Listen to our Senior Partner and Chairman, Kevin Ellis, talk about his highlights of the year
Our 2019 highlights
The world is changing quickly and so are we. This year’s annual report focuses on the investments we’ve made in our people and our technology to ensure quality is at the heart of everything we do.
Find out key information about our business below and read stories from our year here.
in the UK, Channel Islands and
Middle East and 913 UK partners
Everyday flexibility at PwC
It's impossible to have a one-size fits all approach to flexibility so we encourage 'everyday flexibility': giving our people the tools and setting the culture to let them work in the best way for them and our clients. Watch this video to find out what 'everyday flexibility' means to our people.
Flexibility
Find out what 'everyday flexibility' means to our people.
Find out what 'everyday flexibility' means to our people.
applied to work with us
and school leavers
and 2,718 experienced hires
We have 53 offices throughout the UK, Channel Islands and Middle East
Operate in Belfast
Our ambitious approach to emerging technology is giving clients a fresh perspective on what we can offer, and it’s transforming our footprint in the regions. Take Operate, our fastest-growing division, which helps businesses solve complex operational challenges by providing a flexible workforce and innovative digital solutions.
In 2015 the team numbered 100; it has now reached 1300. With teams already based in Belfast, Glasgow, Edinburgh and Manchester, technology is core to enabling further growth.
Our financials
We experienced strong growth in 2019 as we helped our clients respond to technological change and political uncertainty. That has enabled us to continue investing in our people and our firm’s future, ensuring we can drive sustainable profitable growth over the long term. Explore our revenues below.
Warwick Hunt
Warwick Hunt, our Managing Partner and Chief Operating Officer, talks about how our investments this year are driving sustainable profitable growth
Warwick Hunt, our Managing Partner and Chief Operating Officer, talks about how our investments this year are driving sustainable profitable growth
with 25,190 organisations
Explore our Key Performance Indicators
Revenue
2019£4,233m
£3,764m 2018
Employee engagement scores
201975%
71% 2018
Purpose
201970%
Total tax contribution
2019£1,265m
£760m
taxes collected£505m
taxes borne£1,182m 2018
£709m taxes collected £473m taxes borneDistributable profit per partner
2019£765,000
£712,000 2018
Technology revenue
201921%
of total revenueClient satisfaction scores
20198.66/10
55%
net promoter score8.63/10 2018
54% net promoter scoreOur revenues
Select the options below to explore more about the makeup of our revenues:
We have a broad and well-diversified business with clients spanning industries and sectors. In FY19 our core lines of service are Assurance, Consulting, Deals and Tax.
We have created two distinct businesses out of our Assurance business: Audit and Risk Assurance (effective 1 July 2019).
A major strength of our business is our balanced portfolio. In FY19, almost 30% of our revenue came from inbound clients headquartered overseas, while 23% from work with private businesses.
Our industries experienced solid growth including in Financial Services and Technology, Information, Communications and Entertainment (TICE)
Following a reclassification of Industries 2018 comparatives have been restated.
