UK Annual Report 2019

Building a digital future

Discover how we’re investing to build a digital future

Kevin Ellis

Listen to our Senior Partner and Chairman, Kevin Ellis, talk about his highlights of the year

Listen to our Senior Partner and Chairman, Kevin Ellis, talk about his highlights of the year

Our 2019 highlights

The world is changing quickly and so are we. This year’s annual report focuses on the investments we’ve made in our people and our technology to ensure quality is at the heart of everything we do.

Find out key information about our business below and read stories from our year here.

We have 24,207 employees
in the UK, Channel Islands and
Middle East and 913 UK partners

Everyday flexibility at PwC

It's impossible to have a one-size fits all approach to flexibility so we encourage 'everyday flexibility': giving our people the tools and setting the culture to let them work in the best way for them and our clients. Watch this video to find out what 'everyday flexibility' means to our people.

Flexibility

Find out what 'everyday flexibility' means to our people.

Find out what 'everyday flexibility' means to our people.

This year 103,143 people
applied to work with us
We hired 1,345 graduates
and school leavers
and 2,718 experienced hires

We have 53 offices throughout the UK, Channel Islands and Middle East

Operate in Belfast

Our ambitious approach to emerging technology is giving clients a fresh perspective on what we can offer, and it’s transforming our footprint in the regions. Take Operate, our fastest-growing division, which helps businesses solve complex operational challenges by providing a flexible workforce and innovative digital solutions.

In 2015 the team numbered 100; it has now reached 1300. With teams already based in Belfast, Glasgow, Edinburgh and Manchester, technology is core to enabling further growth.

Our financials

We experienced strong growth in 2019 as we helped our clients respond to technological change and political uncertainty. That has enabled us to continue investing in our people and our firm’s future, ensuring we can drive sustainable profitable growth over the long term. Explore our revenues below.

Warwick Hunt

Warwick Hunt, our Managing Partner and Chief Operating Officer, talks about how our investments this year are driving sustainable profitable growth

Warwick Hunt, our Managing Partner and Chief Operating Officer, talks about how our investments this year are driving sustainable profitable growth

This year we've worked
with 25,190 organisations

Explore our Key Performance Indicators

Asset 4 12%
Revenue
2019

£4,233m

£3,764m 2018

Asset 3
Employee engagement scores
2019

75%

71% 2018

Asset 5
Purpose
2019

70%

proportion of PwC staff who correctly identified our purpose 'To build trust in society and solve important problems'.
Asset 6
Total tax contribution
2019

£1,265m

£760m

taxes collected

£505m

taxes borne

£1,182m 2018

£709m taxes collected £473m taxes borne
Asset 7
Distributable profit per partner
2019

£765,000

£712,000 2018

Asset 4
Technology revenue
2019

21%

of total revenue
In 2017 we set ourselves a target of 20% of revenues from technology engagements
Asset 2 2%
Client satisfaction scores
2019

8.66/10

55%

net promoter score

8.63/10 2018

54% net promoter score

Downloads

Financial statements

Download full details of our financial performance for the year ending 30 June 2019 in our financial statements

Transparency report

Download full details of how we are building trust through external audit in our 2019 Transparency Report

Our non-financial scorecard

Download full details of progress against our purpose-related metrics in our 2019 non-financial scorecard

Contact us

Annual Report enquiries

Corporate Affairs, PwC United Kingdom Email
Follow us

Share
Share
Share
Share
share
Share
Share
Share
Share
Share

2019 assets

Share
Share
Share
Share
Share
​​