A PwC and Microsoft playbook that explores the power of agentic AI for the Public Sector

Explore the future of public sector transformation with agentic AI. Created with leading experts from PwC and Microsoft, this guide walks through the essential steps to move from digital maturity to intelligent automation, helping public institutions deliver faster, smarter and more responsive services, including:

• Understanding agentic AI
• Building a solid, responsible foundation for agentic AI
• Moving towards implementation and driving business value: a strategic roadmap
• The benefits for government, education and defence organisations
• The importance of partnerships

Learn how PwC’s strategic collaboration with Microsoft helps organisations take full advantage of AI agents as critical assets to support innovation, increase efficiency, automate workflows, transform operations and citizen services. Understand how agentic AI can drive business value for public sector organisations with intelligent automation. By streamlining operations, accelerating workflows, and integrating processes, they enhance decision-making, improve efficiency, and free human capacity for strategic work. Secure, compliant, and scalable across departments, these agents help public sector organisations unlock new value and transform the delivery of services.