Assettrust Housing Projects - Frequently asked questions for Social Rented Tenants

1. What does the appointment of administrators mean for me?

The appointment of administrators should not disrupt the current provision of services.  Your Housing Association will continue to manage your property.  As a result there should be no immediate change as a result of the administration.

The administrators will eventually seek to sell the property with you remaining as the tenant.   

2. Will provision of services continue?

Yes.  Services will continue to be provided as normal.

3. Am I at risk of having to move out?

The administrators do not intend to change any of the tenancy agreements.  You will only be at risk if you do not comply with the terms of agreement for example by failing to pay your rent.

4. Is my rent going to increase?

The administrators anticipate that there will be no change to the current tenancy agreements.   

5. What happens now the administrators are appointed?

The property blocks will continue to be managed as previously. The administrators are also working with your Housing Association to continue to provide the services.
In due course it is intended that the property blocks will be sold to a third party.

6. Who will buy the property blocks?

A full marketing process will be used to identify the purchaser.

7. Do I have to continue to make rent payments – to the same account?

You should continue to pay your rent as you have done previously.  Failure to pay would be a breach of your tenancy agreement and may put you at risk of action.

8. Who do I phone if there is a maintenance issue?

Your Housing Association will remain responsible for ongoing building management and you should continue to contact them in the usual manner with any property or maintenance related issues.

9. Who can I contact at the Local Authority / Housing Association / Homes and Communities Agency?

Your initial point of contact should be the Housing Association.  Please continue to contact them in the usual manner.

10. I have more questions, who do I ask?

In addition to this FAQ sheet, the administrators have set up the following website where further information and updates will be provided:

www.pwc.co.uk/ahpl

For enquiries, please contact the asset manager, Touchstone, using the relevant email address below:

Should you wish to speak with someone, please call the relevant Touchstone contact below depending on the location of your property:

For properties in London - Ben Couzens - 0207 8114670

For properties outside London - Julie Kemp - 01225 838381.

The administrators have also set up a telephone helpline which you can call with any further queries. The help line number is on 0800 773 4181 and 020 7804 2505.

David Baxendale, Mark Batten and Robert Lewis have been appointed as Joint Administrators of Assettrust Housing Projects Limited, AHL Woolwich Arsenal Trading Limited, AHL Point Pleasant Trading Limited, AHL Langley Trading Limited, AHL Southfields Trading Limited, AHL Riverside Court Trading Limited, AHL Garratt Lane Trading Limited, AHL City Quarter Trading Limited, AHL Pan Peninsula Trading Limited, AHL Hunton Bridge Wharf Investment Limited, AHL Hunton Bridge Wharf Trading Limited, AHL The Forge Trading Limited, AHL The Forge Investments Limited, AHL C&A; Trading Limited, AHL Woodlands Village Trading Limited, AHL Pall Mall Trading Limited, AHL Worcester Waterside Trading Limited, AHL City Quarter Investments Limited and AHL C&A; Investments Limited to manage their affairs, business and property as their agents and without personal liability. David Baxendale, Mark Batten and Robert Lewis are licensed in the United Kingdom to act as insolvency practitioners by the Institute of Chartered Accountants in England and Wales.

The Joint Administrators are Data Controllers of personal data as defined by the Data Protection Act 1998. PricewaterhouseCoopers LLP will act as Data Processor on their instructions. Personal data will be kept secure and processed only for matters relating to the Administrations.