Customers

National Car Parks Limited (“the Company”) has been placed into administration with Zelf Hussain, Rachael Wilkinson and Mark Banfield appointed as Joint Administrators (“Administrators”) on 16 March 2026.

At present the Company continues to trade from a number of sites and customers should use the Company’s normal communication channels by emailing ncpcustomerservice@ncp.co.uk for any business-as-usual queries. 

For information relating to the administration and role of administrators, please refer to the Administrators’ website at www.pwc.co.uk/ncp. 

We have identified 20 car parks that are not commercially viable and will therefore close to customers on from 11:59pm on 27 March. Please refer to the site closure list and site closure FAQs on our website for sites affected and further details.

If you have made a booking in advance or have a season ticket and your car park is not listed as affected, please park as normal. Please continue to monitor updates at the linked website www.pwc.co.uk/ncp, as this may change in the future.

If you have any questions on affected locations, closure dates and customer actions, please refer to the dedicated closure FAQs section on the website www.pwc.co.uk/ncp, for the latest information. 

If your pre-booked car park remains open, your reservation will be honoured as normal and you should please arrive at the car park as planned with your booking confirmation. 

Please continue to monitor updates at the linked website www.pwc.co.uk/ncp, as this may change in the future.

If your pre-booking was made before 16 March 2026 and you want to cancel your booking, please note that as a result of the administration, we are unfortunately unable to provide a refund. We recommend that all customers check their purchase protection arrangements associated with their debit / credit card (or similar payment method) to understand whether a refund is available via another source. Please contact ncpcustomerservice@ncp.co.uk with any queries regarding your booking.

If your pre-booking was made on, or after 16 March 2026 and you want to cancel your booking, you may be entitled to a refund in accordance with the terms of your booking. If you think you are entitled to a refund, please proceed with cancelling your booking in the usual way or alternatively contact ncpcustomerservice@ncp.co.uk with any queries regarding your booking. If you are not entitled to a refund, we recommend that all customers check their purchase protection arrangements associated with their debit / credit card (or similar payment method) to understand whether a refund is available via another source.

Please refer to site closure FAQs if you have a pre-booking at a site that has closed or is due to close.

Yes, season tickets purchased before the appointment date remain valid and will continue to work as normal for sites that continue to operate. You can continue to access your designated car park(s) using your season ticket or the NCP app. 

If you have a season ticket for a car park which is affected by closure, please refer to site closure FAQs.

All future season ticket purchases will be available as normal for sites that remain open.

Please continue to monitor updates for the latest information on affected sites and any alternative arrangements at the linked website www.pwc.co.uk/ncp, as this may change in the future.