Customers
These FAQs relate to National Car Parks Limited (in Administration) only. If you have queries regarding other entities within the Group, please contact them through your usual channels of communication.
| Is National Car Parks Limited continuing to trade? | National Car Parks Limited (“the Company”) has been placed into administration with Zelf Hussain, Rachael Wilkinson and Mark Banfield appointed as Joint Administrators (“Administrators”) on 16 March 2026. At present the Company is continuing to trade as normal, therefore customers should use the Company’s normal communication channels by emailing ncpcustomerservice@ncp.co.uk for any business-as-usual queries. For information relating to the administration and role of administrators, please refer to the Administrators’ website at www.pwc.co.uk/ncp. All car parks currently remain open and fully operational. If you have made a booking in advance or have a season ticket, please park as normal. Please continue to monitor updates at the linked website www.pwc.co.uk/ncp, as this may change in the future. If you have any questions, please refer to the FAQs on the website www.pwc.co.uk/ncp, for the latest information. |
| Are all NCP car parks affected by Administration? | Please refer to the website www.pwc.co.uk/ncp for the latest information on car parks. |
| I have a pre-booked parking reservation. Is it still valid? | Yes. At present, your reservation will be honoured as normal, as all car parks currently remain open. Please arrive at the car park as planned with your booking confirmation. Please continue to monitor updates at the linked website www.pwc.co.uk/ncp, as this may change in the future.
As a result of the administration, we are unfortunately unable to provide you with any refund. Please contact ncpcustomerservice@ncp.co.uk with any queries regarding your booking. |
| I have a season ticket. Is it still valid? | Yes. Season tickets purchased before the appointment date remain valid and will continue to work as normal. You can continue to access your designated car park(s) using your season ticket or the NCP app. All future season ticket purchases will be available as normal.
All car parks currently remain open and fully operational. Please continue to monitor updates at the linked website www.pwc.co.uk/ncp, as this may change in the future. |
| I have received a Parking Charge Notice (PCN). Do I still need to pay it? | Yes. The administration process does not cancel or invalidate any PCNs that have been issued. If you have received a PCN, you remain liable for payment in accordance with the terms and conditions of the car park. PCN payments should continue to be made in the usual manner using the payment details stated on your PCN. The Administrators are continuing to operate the business, and existing payment channels remain active. If you experience any difficulty making a payment, please contact the details provided on your notice. |
