The traditional role of Global Business Services is rapidly becoming obsolete. Once focused on transactional processing, it must now evolve to become a true business partner and play a critical role in helping organisations achieve their objectives.
In a rapidly changing business environment, increasingly distributed teams and a rise in digitalisation, GBS needs to provide a personalised and seamless customer experience with value-added benefits to support the wider business.
As organisations refresh their Enterprise Resource Planning (ERP) platforms to the latest Cloud ERPs, there’s an opportunity to combine ERP and GBS transformation - these solutions can unlock the full potential of GBS and significantly increase and accelerate financial benefits (30-40% of process efficiencies with automation and behaviour change).
Download our article to find out:
The roles organisations must develop for their GBS to become a true business partner
How organisations need to focus on people transformation alongside process, technology and data to transform their GBS
The key deployment approaches for combined GBS & Cloud ERP transformation powered by SAP S/4HANA
Evolving Global business services through Cloud ERP
