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Boost efficiency and value by transforming your GBS with AI
Global Business Services in an agentic era
Go further, faster with agentic Global Business Services
Agentic Global Business Services (GBS) represents the next frontier in business operations. Unlock new value and boost efficiency across every function with AI-powered GBS that connects your back, middle and front offices.
We work side by side with clients to design and deploy scalable operating models, implement seamless agentic AI solutions, and run intelligent business services that improve cost and drive growth.
By empowering your leaders with clear data insights and enhancing employee experiences, we help your organisation stay agile and competitive.
Source: PwC GBS Study
How we can help
Strategy, assessment and business case
Our team works with you to craft a tailored strategy for your agentic business services that fits your unique organisational goals and operating environment.
Our thorough diagnostic assessments will give you deep insights into your GBS operations, allowing you to build a strong business case that validates the value and feasibility of your agentic business services transformation.
Using cross-industry best practice and deep GBS expertise across HR, Finance, Procurement, IT and beyond, we help you uncover opportunities to reduce costs, improve quality, increase agility, and enhance the employee experience of accessing services.
Build, implementation and optimisation
We support end-to-end implementation of agentic AI across multiple business functions.
Our multidisciplinary teams combine deep technical expertise with functional knowledge to design and deploy AI-powered models that enhance GBS operations.
Through our strong relationships with leading AI and agentic AI alliances, we’re able to work with you to build agents fast and at scale across functions. Beyond implementation, we focus on change management and upskilling your employees, empowering your workforce to embrace new capabilities and work alongside AI.
Continuous optimisation through data-driven insights ensures your agentic GBS operations evolves with your business needs and the changing technology landscape, delivering ongoing productivity improvements and value.
Trusted managed services
Stay agile, resilient, and competitive while freeing your leadership to focus on strategic priorities and growth initiatives.
Our managed services offering provides a fully integrated approach to sustaining and evolving your agentic GBS capabilities over time.
Acting as your trusted partner, we assist with ongoing operations, monitoring, and governance to maintain compliance and optimise performance.
We drive continuous innovation by integrating emerging AI advancements, proactively addressing risks, and adapting to changing market dynamics.
Explore our 2025 Global Business Services Study
This report captures the pulse of the evolving GBS landscape, from its back-office origins into a dynamic, value generating engine in today's agentic era. As we navigate a world marked by rapid technological enhancement, our study illustrates how GBS is fast becoming a driver of digital transformation within organisations.
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Contact us
Simon Seymour
Eminence and Innovation Leader, Finance and Business Transformation, Partner, PwC United Kingdom
Tel: +44 (0)7725 706220
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