Clear roles and responsibilities
We take the time to set up a clear governance structure at the start of the project. Everyone should be clear on their role, what is expected of them and where they fit in.
We work closely with you and your advisers, building strong relationships and trust. We work together with all parties and get their buy-in to achieve the required objectives of the project.
We tailor our approach depending on the parties involved. For example, some people need more interaction than others.
Quality project plan
A good project plan is essential. We work with the range of specialists involved in the project to understand all of the steps necessary to complete the work, to determine realistic and achievable timescales, the dependencies and the critical path.
We have close regular contact with you throughout the project and we have frequent interaction with all parties involved, particularly during busy periods. We ensure that all parties are dealing with consistent information. Where appropriate, we keep all parties briefed on the bigger picture, as this helps people to feel more engaged. The project manager acts as a single point of contact to direct queries to the right place.
We encourage open communication. Our project managers are good listeners, have empathy and provide challenge where necessary. We get to the root of any problems that arise.
Our project managers put in place clear controls and processes in order to monitor progress, budgets, resources, risks and issues.
At any point in the project we will know how each part is progressing and what needs to happen next. We can provide you with regular reports and updates to enable you to oversee the project without you getting involved in every detail.
Our project managers are Prince 2 qualified and have years of experience of managing pensions projects. We have established tools and plans for a range of different types of pension project. We understand the range of different stakeholders and advisers involved.