Protect value, maintain trust and recover stronger

Integrated Resilience

Integrated  resilience

You can’t plan for everything. But you want to be confident in your ability to react with clarity, to recover from any crisis and maintain sustainable long-term growth. Shifting from reactive to proactive resilience is key to protecting your value, maintaining trust and recovering stronger. Disruption now moves in real time - and your crisis and resilience capability should move at the same pace. We can help you to focus on how disruption will affect the organisation as a whole, what matters most and where action is needed now.

The challenge is no longer resilience management. It is resilience integration. Resilience is not a programme. It is an operating capability -powered by governance, technology, data and human expertise, and designed to protect value, sustain growth and build trust in real time.

How we can help

PwC’s Integrated Resilience practice brings together specialists across operational resilience, digital and cyber resilience, supply chain resilience, incident and crisis response to deliver end-to-end resilience transformation. Our offerings help organisations embed resilience across business, technology, third parties and risk - protecting value, maintaining continuity and building confidence in the moments that matter.

Crisis Management & Response

Strategic crisis leadership, incident response, communications, regulatory engagement and crisis retainer support that provides always-on response capability when disruption occurs.

Minimum Viable Company / Critical Services

Identify critical services, map dependencies and define the minimum business capabilities required to operate safely during severe disruption.

Resilience by design

Build an integrated resilience operating model across business, technology, third parties and risk, supported by clear governance and accountability.

Resilience Intelligence & AI

Use data, analytics and AI to generate early warning indicators, dependency insight and better decision-making during disruption.

Integrated Resilience Testing & Assessments

Design and deliver testing, simulations and maturity assessments that measure resilience posture across the enterprise.

Integrated Risk & Resilience

Bring together risk and resilience disciplines to prioritise investment, manage vulnerabilities and improve outcomes.

The future of resilience will be defined in real time

Resilience is no longer just about withstanding disruption. It is about sensing, understanding and adapting to it as it happens.

Most organisations still operate with fragmented resilience frameworks. Operational, cyber, technology, crisis, third-party and supply chain capabilities may be mature individually, but they are often disconnected. This leaves leaders without a single view of what matters most, how disruption could affect critical services, how recovery should be sequenced, or how close the organisation is to breaching tolerance.

Integrated Resilience connects the architectures, specialist functions, and recovery and response capabilities that already exist across the organisation into a single operating capability.

At the centre is the Minimum Viable Company: the core services, functions, technology, people and third parties your organisation needs to survive. It creates a connected operational understanding of how the organisation actually works — so leaders can move beyond reactive recovery and make faster, clearer decisions in moments that matter.

Every discipline connects to the MVC. Every recovery sequence is defined by it. Every board conversation is anchored to it.

In a crisis, the test is not whether each team is competent. It is whether the organisation can operate as one.

The most resilient organisations won't have better technology. They will have better connected understanding.

Read our report: Connecting for continuity​

We explore the need for a full system approach to strengthen national resilience.​

What sets us apart

Anchored in the Minimum Viable Company
A common reference point across technology, operations, cyber, third parties and crisis management. Every team, every engagement and every recovery decision is anchored to what the organisation needs to survive.

We recover the business, not just the technology
Our approach sequences recovery by service impact, not infrastructure tier — helping leaders understand what must be restored first to protect continuity, value and trust.

Resilience quantified in financial terms
We translate disruption into board-level insight: financial exposure, breach probability and service-level impact — not just RAG ratings or static assessments.

Executive mindset, real-world experience
We bring strategic C-suite perspective and hands-on experience from supporting boards and executives through complex disruption, crisis and recovery scenarios.

Multidisciplinary capability, global reach
Our teams combine resilience, cyber, technology, risk, crisis, supply chain and sector expertise — backed by a Global Centre for Crisis and Resilience with 1,300+ crisis and resilience specialists worldwide.

Tool and supplier agnostic
We integrate with what you already have and recommend what is genuinely fit for purpose — optimising your architecture without vendor lock-in.

Contact us

Bobbie Ramsden-Knowles

Bobbie Ramsden-Knowles

Crisis and resilience Partner, PwC United Kingdom

Tel: +44 (0)7483 422701

James Houston

James Houston

Crisis and resilience Partner, PwC United Kingdom

Tel: +44 (0)7876 207850

Karen Penman

Karen Penman

Crisis and resilience Partner, PwC United Kingdom

Tel: +44 (0)7899 797331

Kris  McConkey

Kris McConkey

Cyber Threat Operations Lead Partner, PwC United Kingdom

Tel: +44 (0)7725 707360

Penny Flint

Penny Flint

Partner, Financial Services and Third Party Risk Management, PwC United Kingdom

Tel: +44 (0)7803 858309

Alpesh Shah

Alpesh Shah

Risk Analytics Commercial & Government Market Leader, Partner, PwC United Kingdom

Tel: +44 (0)7956 664804

Simon Borwick

Simon Borwick

Partner, PwC United Kingdom

Tel: +44 (0)7867 196473

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