Engaging with our stakeholders

To understand client, industry and business challenges. 

To identify opportunities to improve our services and products. 

To help clients understand the importance and impact of environmental, social, and corporate governance (ESG) issues.

Managing relationships and dialogue via client teams; client satisfaction surveys; win/loss analysis.

Participation in industry and client forums on responsible business, for example, ‘Building Trust’ debates and awards; polls on specific topics on our website.

To set direction for business and confirm major decisions.

To help ensure our people understand how their work contributes to our Purpose and delivers our strategy.

To support the wellbeing of our people, and in turn, enable high performing teams.

To help create an inclusive and diverse workplace where everyone can thrive and feel that they belong.

To help promote the tools and opportunities that will support our people in their day-to-day roles, ongoing growth, and career progression.

To help to understand attitudes, and change behaviours relating to corporate sustainability.

Periodic engagement, such as people engagement surveys; regular staff and partner townhalls/roadshows; Shadow Leadership Team  meetings and virtual forums; regular career or talent coach meetings; and quarterly Supervisory Board liaison meetings. 

Regular firmwide and local communications from leadership, our People teams, and People and Sustainability networks on campaigns and specific issues, for example, inclusion topics, physical and  mental wellbeing, and sustainability.

To be a responsible party within the corporate reporting ecosystem by providing insights to companies on what the investment community wants from their reporting.

To help us to improve audit quality through better understanding of the investment community’s expectations.

Meeting the investment community to understand their areas of focus, including audit quality, accounting standards, regulatory and governance issues.

Acting as secretariat to the Corporate Reporting Users’ Forum (CRUF), and facilitation of meetings between investment community representatives and senior audit partners.

Providing insights to companies on what the investment community wants from their reporting.

To shape joint community programmes that maximise shared value. 

To develop opportunities and collaborate  to broaden our people’s understanding of local community issues within communities.

To support charities by recruiting more people from lower socioeconomic backgrounds and helping disadvantaged communities to develop skills, whilst enhancing the skills of people.

Reviewing meetings with local councils, community and voluntary organisations and social enterprises (VCSEs). 

Providing professional expertise; volunteering and social value.

Informing community investment decisions; shaping joint community programmes that maximise shared value; focus on capacity building support through the PwC Foundation; develop opportunities to broaden our people’s experiences and share skills.

To openly communicate our purpose, performance and priorities.

To share our thought leadership, research and expert insights on important issues facing clients and wider society.

Sharing thought leadership, research and insight into public and business priorities, discussing our response to responsible business issues.

Regular engagement with the media, including meetings and interviews; press releases; briefings; written articles and opinion pieces; participation in conferences and roundtables; social media engagement and live events/ discussion; blogs.

Responding to consultations on and issuance of standards and proposed legislation, and Parliamentary inquiries.

Sharing our thought leadership and research through roundtables, reports and surveys. 

Creating opportunities for dialogue and input to new policy on a wide range of responsible business issues such as social mobility, audit reform, and climate change.

To ensure our compliance with existing regulations.

To contribute to the evolving regulatory agenda.

Responding to information requests, inspections, reviews and consultations.

Proactively engaging on expectations and concerns, for example the transition to operational separation and the Audit Firm Governance Code.

Responding to consultations and collaborating to create a better regulatory landscape.

To understand career motivations and job search behaviours of students, and perceptions of PwC.

To inform candidates about the opportunities and career choices at PwC.

Recruitment events - virtual and in person, publications, livestreams, surveys, employability training.

Informing prospective candidates about career choices to widen the talent pool and access to our professions.

Paid work experience and internships.

Mentoring students from under-represented backgrounds through initiatives like our Black Talent in Business, Advancing Social Mobility and Women in Business programmes.

To understand supplier concerns. 

To provide mutual support to enhance quality of service and ESG standards in our supply chain. 

To identify opportunities to collaborate on innovative solutions for ESG.

Tendering process; formal supplier assessments; key supplier ESG workshops; conversations with individual suppliers; research to understand barriers to sustainability performance.

Engaging suppliers on human rights requirements and reporting the number of suppliers with relevant policies in our sustainability scorecard.

Understanding supplier concerns; mutual support to enhance quality of service and sustainability standards in our supply chain; identifying opportunities to collaborate on innovative solutions for ESG.