A strategic approach to implementing technology in health and care
We have conducted research and spoken to the public, healthcare practitioners and partners to help chart a course for health and care organisations to navigate the opportunities that the digital revolution presents while resetting systems in the aftermath of the pandemic. #TechPoweredHealthcare
Technology has the power to drive a revolution in health and care outcomes. The COVID-19 pandemic has accelerated the pace of technological change but much more can be done to deliver truly innovative transformation.
Patients are embracing new technology and increasingly expect care to be supported by it but they, along with staff, need to be further empowered and supported to change the way that they engage with and access care.
"There is no appetite to go back to the way things were before COVID-19. But despite the extraordinary progress over the past few months, there is much more to do. Systems will need to develop new ways of thinking and use new technologies to reconfigure the health ecosystem."
COVID-19 has transformed the landscape of health systems across the globe. We watched as the NHS rose up and responded to the crisis – yes, by building hospitals, reconfiguring existing sites and redeploying staff at eye-watering speed; but also by changing the way technology is used to care for patients – changes that had felt years away.
In the midst of all this change, some of the greatest barriers to digital care remain: lack of interoperability between systems, ageing and inadequate digital infrastructure, inconsistencies across digital platforms, and the absence of the necessary skills.
At PwC we work with the NHS, nationally and locally, as well as the wider care sector to deliver real, workable solutions to today’s challenges. For the last 12 months we have been conducting in depth research into the future of technology in the NHS. We have assessed structural barriers and explored changes that would be required to deliver on the opportunities technology presents for patients and the NHS workforce.
We conducted interviews with senior stakeholders working in various roles in the NHS and in the wider healthcare industry; we held focus groups with an inspiring group of junior doctors; we spoke to non-executive directors from across the NHS; we ran two public polls (either side of the COVID-19 pandemic) and surveyed healthcare technology specialists.
In response to the challenges that lie ahead for health and care organisations, the learnings from the pandemic and the unstoppable advances in technology that are propelling healthcare into a new era we have shaped our research into a series of four essays. Each essay seeks to address key questions around how culture, money, skills and partnerships can play a role in transforming the system.