The Future of Government

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Exploring how the UK's government departments, agencies and public services can continue to transform to deliver sustained outcomes for people and places across the nation.

Our Future of Government programme has been running since 2019, using public polling and original research to tackle topics such as public perceptions of fairness in the UK, regional inequality, social mobility, as well as ethnic diversity and inclusion, gender inequality, and declining trust in public sector organisations. 

This insight, coupled with our knowledge and expertise, helps us design the innovative, human-led tech-powered solutions that the public sector needs to deliver sustained outcomes and build public trust. With the right structure, culture and tech in place, the public sector can do more than transform. It can be transformative.

Our latest research looks at how reimagining the architecture of government in the UK could drive better delivery of public services. We are engaging with representatives from different parts of government and the public sector, as well as wider policy and think tank organisations, to hear their experiences and views on the key factors that should be considered as they continue to transform for the future.

These factors include: improving the user and citizen engagement experience; establishing a new deal between the central and local agencies of government; fostering a cross-organisational collaboration to tackle critical changes; and addressing capacity and capability.

Be transformative. Rethink the architecture of government.

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Rethinking the architecture of government

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Case studies

From local councils  to government departments, we’ve helped some of the UK’s most complex public sector organisations. Whether it’s helping develop and integrate AI solutions at scale to improve citizen experience, increase productivity and create cost efficiencies or supporting end-to-end fund management services, we provide the workforce and the technology our clients trust to deliver their services.

Digital transformation

Hillingdon Council was the first UK local authority to have deployed an automated voice and web chat solution at scale.

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Operational efficiency

With a target to save nearly £80 million over five years, Walsall Council embarked on a bold strategy to transform operational efficiency.

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Investing in innovation

The Cardiff Capital Region's Innovation Investment Fund is expected to deliver 25,000 new jobs.

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Backing SMEs

British Business Bank was a new fund set up in just three weeks, using the Government's Future Fund.

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The capacity challenge

One of the core issues in our latest Future of Government research is the capacity in the public sector workforce to address citizen issues and provide better outcomes. In this article, we explore the key areas of focus to tackle the challenge; from solving problems through issue-led collaboration, to developing more agile career pathways for public sector employees.

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Rachel Taylor

Rachel Taylor

Leader of Industry for Government and Health Industries, PwC United Kingdom

Tel: +44 (0)7841 783022

Ben Pykett

Ben Pykett

Future of Government Lead Partner, PwC United Kingdom

Tel: +44 (0)7841 786900

Erica Ballmann

Erica Ballmann

Future of Government Lead Director, PwC United Kingdom

Tel: +44 (0)7903 164784