The Future of Government

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Exploring how the UK's government departments, agencies and public services can continue to transform to deliver sustained outcomes for people and places across the nation.

Our Future of Government programme has been running since 2019, using public polling and original research to tackle topics such as public perceptions of fairness in the UK, regional inequality, social mobility, as well as ethnic diversity and inclusion, gender inequality, and declining trust in public sector organisations. 

This insight, coupled with our knowledge and expertise, helps us design the innovative, human-led tech-powered solutions that the public sector needs to deliver sustained outcomes and build public trust. With the right structure, culture and tech in place, the public sector can do more than transform. It can be transformative.

Our latest research looks at how reimagining the architecture of government in the UK could drive better delivery of public services. We are engaging with representatives from different parts of government and the public sector, as well as wider policy and think tank organisations, to hear their experiences and views on the key factors that should be considered as they continue to transform for the future.

These factors include: designing consistent, customer-centric services; focusing on workforce talent and capabilities; forging a new deal between central and local government; and facilitating a multidisciplinary approach to services and departments.

Be transformative. Reimagine the architecture of government. 

Join the debate #FutureofGov

Case studies

From local councils  to government departments, we’ve helped some of the UK’s most complex public sector organisations to be transformative. Whether it’s helping develop and integrate AI solutions at scale to improve citizen experience, increase productivity and create cost efficiencies or supporting end-to-end fund management services, we provide the workforce and the technology our clients trust to deliver their services.

Digital transformation

Hillingdon Council was the first UK local authority to have deployed an automated voice and web chat solution at scale.

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Backing SMEs

British Business Bank was a new fund set up in just three weeks, using the Government's Future Fund.

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Investing in innovation

The Cardiff Capital Region's Innovation Investment Fund is expected to deliver 25,000 new jobs.

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Future of Government

We launched our Future of Government campaign in 2019, using public polling and original research to explore topics such as public perceptions of fairness in the UK, regional inequality, social mobility, ethnic diversity and inclusion, gender inequality, and declining trust in public sector organisations. Our current research program is examining the potential to reimagine the architecture of government in the UK, taking into account key factors that should be considered.

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Rachel Taylor

Rachel Taylor

Leader of Industry for Government and Health Industries, PwC United Kingdom

Tel: +44 (0)7841 783022

Grant Klein

Grant Klein

Public Sector Transport Leader, PwC United Kingdom

Ben Pykett

Ben Pykett

Partner, PwC United Kingdom

Tel: +44 (0)7841 786900

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