Reducing our natural resource consumption

As a services business, our operations require limited natural resources compared with businesses in many other sectors. But we still spend more than £650m a year on goods and services and so want to do what we can to reduce the impact of this consumption.

Our main focus is on paper and water, so we set some ‘stretch’ targets to halve our consumption of both by 2017, from our 2007 baseline. We actually reduced our paper consumption by 64%, significantly exceeding the 2017 target. We also cut our water consumption by 40%. Although this is short of the 50% target, it’s a great improvement, and more than we would have achieved without challenging ourselves, especially given our business headcount growth over the same period.

Our approach

To minimise the environmental impact of our resource consumption, we:

  • challenge unnecessary consumption
  • invest in equipment that can help to reduce consumption
  • purchase products with ‘circular’ credentials, including those with a high recycled content, whenever we can
  • seek to reduce inbound packaging from suppliers
  • re-use or recycle as much as possible.



Paper is one of our most significant consumables and we’ve been working to reduce the associated environmental impacts for many years.

First, we’ve invested in equipment that reduces usage. Over a number of years, we replaced more than 2,000 desktop printers, with centrally-located and energy-efficient multifunctional devices (MFDs), which can handle network printing, photocopying and scanning. We set them up so they default to double-sided printing, and our people can only print by swiping their security pass at the device. This eliminates unintentional printing, reduces toner use, and also increases data security. We lease the MFDs, too, so that the manufacturer can replace or upgrade components over time, without having to dispose of whole units.

Additionally, the shift towards consuming information in digital format, is reducing the paper we use. We’ve invested in systems that make it easier for our people to access documents and to collaborate digitally. We’re also exploring how we can move to digital formats for more types of information. For example, in 2015 we fully digitised our Annual Report, which is now solely accessible in an online format.

For several years, the office paper that we purchase has been 100% recycled, and we’ve sent all of our paper waste to be recycled. However, in 2016 we improved this arrangement, transitioning to a new supplier with a certified ‘closed-loop’ solution for paper. They collect and recycle our paper waste into new paper of a quality that we’re able to buy it back and use it in our MFDs. It means that our paper is recycled up seven times more than traditional paper recycling, using no virgin wood, and significantly less water and energy than other recycled office paper.

View more


Although we don't have a large direct water footprint, we recognise the challenges associated with water globally and in other communities where the PwC network of firms operate, and are global signatories to the United National Global Compact's (UNGC) CEO Water Mandate.

In the UK specifically, we monitor our water consumption and have run various initiatives to reduce usage. These include replacing nine litre toilet cisterns with six litre cisterns across our properties, installing waterless urinals, as well as taps and showers with automatic shut-off. We’ve also made significant water savings by installing improved condenser water systems across our real estate.

View more

Land use

Our total impact analysis valued our ‘land use’ impact at £38m in 2017.  Most of this occurs outside our direct operations, through the supply chain footprint of the food we consume. As a result, we’ve worked with our carbon offset provider to update our offset portfolio  to focus on REDD+ projects which protect forests in biodiversity hotspots.

We also consider land use and biodiversity in the design and selection of new office locations.

When designing our More London office – our largest site – we engaged a local area environmental group, Team London Bridge, about supporting urban ecology. They helped us to design our natural spaces in line with London’s Biodiversity Action Plan. These natural spaces, which include green roofs, occupy 20% of the building’s floor plate. We also engaged Dusty Gedge, the ecologist campaigner, to assess and verify the effectiveness of the green roofs. His recommendations helped us to set up and plant the natural spaces in the best way to support urban ecology. They now provide foraging and breeding for birds – including Black Redstarts –while also attracting bees, butterflies, hoverflies and other invertebrates.

We also incorporated similar principles into our Embankment Place refurbishment, installing a living wall and planting boxes which cover 6% of our building’s floor plate, doing our bit to encourage biodiversity in the heart of the city.

View more

Other consumption

We look for ways to reduce other material consumption, wherever we can. For example, we reuse laptops and mobile phones that are returned when employees leave the firm; we only hand out IT accessories (mice, laptop bags etc.) on request, encouraging our people to use those already issued; we encourage reuse of stationery items that are no longer needed (arch lever files, staplers etc.); we work with suppliers to eliminate unnecessary packaging; and we reuse furniture in different offices across our real estate portfolio to extend their life as long as possible within our business.

We also look to ensure as much our waste as possible can be reused or recycled, as part of our overarching Going Circular programme.

View more

Contact us

Jon Barnes

Tel: +44 (0)20 7804 3015

Follow us