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Video transcript: Lisa Hooker on Retail Outlook 2021

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1:12

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Well what a turbulent year it has been, but I am proud of how well the retail and consumer sector has adapted and performed in the midst of a pandemic of this scale. We even were affected in our own retail and consumer briefings where we went totally virtual for the first time, but we did manage to reach far more clients and therefore, we did learn some lessons that we will embed into the briefings next year.

So as we come out of Golden Quarter and we look into 2021, with hopefully, the vaccine meaning we’ll start to come out of this pandemic, we do think there will be a consumer led recovery.

So, what we include in our retail hub, is some advice on certain areas that might help the sector come out. The areas that we are covering are areas such as net zero, cost transformation, how to create better value in deals, so do click the link below.

Thank you for listening and stay safe.

Contact us

Lisa Hooker

Lisa Hooker

Leader of Industry for Consumer Markets, PwC United Kingdom

Tel: +44 (0)7802 882562

Kien Tan

Kien Tan

Director, Retail Strategy, PwC United Kingdom

Tel: +44 (0)7880 552726

Jacqueline Windsor

Jacqueline Windsor

UK Retail Leader, PwC United Kingdom

Tel: +44 (0)7801 074739

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