We designed and launched a bespoke 24/7 security monitoring service in just eight weeks, enabling a vital divestment to go ahead on schedule.
Inconsistent quality, large volumes of data and inefficient workflows - are just a few reasons why many contact centres struggle to unlock the intelligence hiding behind hours worth of conversations.
Combine this with the need to adhere to compliance and regulatory pressures, offer quality assured interactions, and provide every customer with an excellent service (especially those most vulnerable); businesses must transform how they are capturing their conversational data.
Intelligent Conversation Analytics allows the ability to quickly process data from conversations that can often last up to 90 minutes, through the use of AI, machine learning and real-time analytics; reducing the time spent note-taking by 75%, so your contact agents can spend time having more meaningful conversations with customers.
This conversation analytics solution provides you with unique insights into customer interactions, improves quality assurance across all conversations and offers a supervisor dashboard function which aggregates a rich data set, identifying star performers, those requiring additional training and highlights trends across all front line staff.
From increased productivity and compliance, to real-time access to data and a customisable user-friendly interface, Intelligent Conversation Analytics is the solution that automates a better service for everyone.
1:55
Video Player is loading.
This is a modal window.
The media could not be loaded, either because the server or network failed or because the format is not supported.
< Back
< Back
[+] Read More
Insights
4 results
In a unique collaboration, we enabled our client to become one of the first private banks to apply Intelligent Conversation Analytics to enhance customer service.
As the role and influence of cloud technologies expand, we are entering a new wave of change where cloud adoption is having a greater business impact, and transforming how people live and work.
The cloud is not a tactic; it is a strategic tool. In this article, PwC experts outline seven mission-critical factors for changing your approach.
Contact us
Follow us
