Inconsistent quality, large volumes of data and inefficient workflows - are just a few reasons why many contact centres struggle to unlock the intelligence hiding behind hours worth of conversations.
Combine this with the need to adhere to compliance and regulatory pressures, offer quality assured interactions, and provide every customer with an excellent service (especially those most vulnerable); businesses must transform how they are capturing their conversational data.
Intelligent Conversation Analytics allows the ability to quickly process data from conversations that can often last up to 90 minutes, through the use of AI, machine learning and real-time analytics; reducing the time spent note-taking by 75%, so your contact agents can spend time having more meaningful conversations with customers.
This conversation analytics solution provides you with unique insights into customer interactions, improves quality assurance across all conversations and offers a supervisor dashboard function which aggregates a rich data set, identifying star performers, those requiring additional training and highlights trends across all front line staff.
From increased productivity and compliance, to real-time access to data and a customisable user-friendly interface, Intelligent Conversation Analytics is the solution that automates a better service for everyone.
