Customers

Is the Company continuing to trade?

Following our appointment the Joint Administrators entered into contracts for the sale of Altegra Integrated Solutions Limited to Jofson North Limited and Altegra Access and Security Systems Limited to Dorwingcar Limited. 

I have paid a deposit/full amount, will I receive a refund if my order has been placed? 

As a result of the administrations we are unfortunately unable to provide you with any refund. 

We recommend that all customers check their purchase protection arrangements associated with their debit / credit card / finance arrangement (or similar payment method) to understand whether a refund is available through another source. 

In the event that you are unable to secure any refund via your original method of payment, you will be an unsecured creditor in the administration estate of the Companies. Based on current information, it is unlikely that there will be a distribution to unsecured creditors in either AIS or AAS. If this position changes we will update creditors in due course. You do not need to take any action at this stage but should you wish to submit a claim in the administrations, there is a proof of debt form available to download on this website.

Once we have more information on dividend prospects, we will update the FAQs on this website and if we think there will be funds available to pay a dividend to unsecured creditors in due course, we will write to you to tell you to make a claim.  

What will happen to my finance agreement? Do I still need to make payments?

Your finance agreement is between you and the finance provider.  You should contact the finance provider if you have any queries but our expectation is that this will continue as normal and you should continue to make payments as normal.

If you have any issues with payments under the finance agreement those should be directed to the finance provider.

I have bought a product that was faulty/damaged. What about my warranty?

Warranties and service agreements are typically voided when a company enters administration and ceases trading. Please contact the Purchaser to discuss further.

Is my manufacturer’s warranty still valid?

The validity of a manufacturer warranty is for the manufacturer to decide, therefore, you will need to contact the manufacturer directly for further details or to make a warranty claim. In the first instance we recommend you contact Purchaser to discuss further.

What happens if I already have a vehicle currently in for repair?

Please contact the Purchaser directly.

What happens if I am using a loan vehicle while mine is in for repair?

Please contact the Purchaser to discuss further if you are using loan items whilst yours was in for repair, however you should be able to continue to use the loan vehicle.  

I have a vehicle on hire from the Company, can I continue to use this?

Please contact the Purchaser to discuss further if you are using a vehicle on hire.