Customers
| Is the Company continuing to trade? | Following the Joint Administrators’ appointment on 10 September 2025, the Company will no longer continue to trade. |
| I have paid a deposit/full amount, will I receive a refund if my order has been placed? | As a result of the Administration we are unfortunately unable to provide you with any refund. We recommend that all customers check their purchase protection arrangements associated with their debit / credit card / finance arrangement (or similar payment method) to understand whether a refund is available through another source. In the event that you are unable to secure any refund via your original method of payment, you will be an unsecured creditor in the Administration estate of the Company. At present, we do not know whether there will be any funds available in the administration to pay a dividend to customers who are owed money, but if there is, you will not receive the full amount owed to you. Once we have more information on dividend prospects, we will update the FAQs on our website www.pwc.co.uk/reavalley and if we think there will be funds available to pay a dividend to unsecured creditors in due course, we will write to you to tell you to make a claim. You do not need to take any action at this stage. However, if you would like to submit a proof of debt form, one can be found to download on the Documents to Download page of our website. Please return your completed form to uk_rvt_customers@pwc.com. |
| What will happen to my finance agreement? Do I still need to make payments? |
Your finance agreement is between you and the finance provider. You should contact the finance provider if you have any queries but our expectation is that this will continue as normal and you should continue to make payments as normal.
If you have any issues with payments under the finance agreement those should be directed to the finance provider and not the Company in administration.
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| I have bought a product that was faulty/damaged. What about my warranty? | Warranties and service agreements are typically voided when a company enters administration and ceases trading. You may need to seek alternative solutions or contact the manufacturer directly if your product is covered by a manufacturer's warranty. |
| Is my manufacturer’s warranty still valid? | The validity of a manufacturer warranty is for the manufacturer to decide, therefore, you will need to contact the manufacturer directly for further details or to make a warranty claim. |
| Can I still book servicing or repairs? | Unfortunately as the Company has ceased trade and no servicing or repairs will be carried out. |
| What happens if I already have a vehicle currently in for repair? | Unfortunately as the Company has ceased trading therefore, the item will not be repaired. Please email the address below to arrange collection of your asset. If you are using loan items whilst yours was in for repair unfortunately this will no longer be available for use and will be collected in due course. Please note that insurance will not be valid on loaned vehicles, therefore we strongly advise you not operate it. Rea Valley Tractors Limited - uk_rvt_customers@pwc.com The costs to complete any outstanding repairs will not be covered. Any claims you have for any additional repair costs will be an unsecured claim in the administration. If you wish to claim, please email the contact email below with your postal address in order that your details can be added to our unsecured database and we will issue a Proof of Debt form to you for completion in due course. Please note that insurance will not be valid on loaned vehicles, therefore we strongly advise you not operate it. Once you have submitted a Proof of Debt form, it will be held on file and you would only receive any money if there are sufficient funds to pay a dividend to unsecured creditors. Please be advised that it is not yet possible to advise if and when a return to unsecured creditors may be made, but should it be possible, it’s likely you would only receive a small fraction of what you are owed. Rea Valley Tractors Limited - uk_rvt_customers@pwc.com |
| What happens if I am using a loan vehicle while mine is in for repair? | If you are using loan items whilst yours was in for repair unfortunately this will no longer be available for use and will be collected in due course. Please note that insurance will not be valid on loaned vehicles, therefore we strongly advise you not operate it. |
| I have a service agreement with one of the Companies, can I still use this? | Service agreements are typically voided when a company enters administration and ceases trading. You may need to seek alternative solutions or contact the manufacturer directly if your product is covered by a manufacturer's warranty. |
| I have a vehicle on hire from the Company, can I continue to use this? | Unfortunately as the company has ceased to trade as a result the hire vehicle will no longer be available to hire and will be collected in due course. Please note that insurance will not be valid on hired vehicles, therefore we strongly advise you not operate it. |
| If I am in a hire-purchase or lease agreement, who becomes my point of contact? | Any hire purchase agreement entered into with the Company directly should be sent to uk_rvt_customers@pwc.com for further review. Please note that hired vehicles in the Company’s name will not have insurance cover in place, therefore, please do not drive them. Any third party hire agreement should be reviewed fully and you should liaise with the hire purchase provider as your first point of contact. Your hire purchase agreement will most likely be between you and the hire purchaser provider. You should contact the hire purchase provider if you have any queries |
| Who can I contact if I have any other queries? | Please email the below contact emails with details of your query: Rea Valley Tractors Limited - uk_rvt_customers@pwc.com Please note that we may have a high volume of queries but will aim to revert within 5 business days.
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