Customers

What does ‘going into administration’ mean?

Going into administration means the Company is being taken under the management of an administrator (a licensed insolvency practitioner). The administrator assumes control of the Company from the current directors Administration is one of a number of insolvency processes.

What is an administrator?

An administrator is an officer of the Court and is qualified to manage the affairs of a business when it is insolvent.  It is their role to take control of a Company’s affairs when it is in financial difficulty and try to find a longer term solution for it.
The administrators act as agents of the Company and without personal liability.

Who are the administrators?

The administrators are Tim Higgins, Edward Williams and Ross Connock of PricewaterhouseCoopers LLP (“the Administrators”).

Is the Company continuing to trade?

Following the Joint Administrators’ appointment on 12 September 2025, the business and assets of the Company were sold via a pre-packaged sale to Tytan PG Limited (“the Purchaser”) who will continue to operate the business as normal.

I have paid a deposit/full amount, will I receive a refund if my order has been placed?  

The Purchaser intends for the business to continue to trade as normal and honour all customer returns, warranties and lifetime guarantees. If you are a customer who has any questions regarding your customer order, please contact info@ruroc.com.