Consumer redress and remediation

In a world of ever-evolving regulations, even the best-prepared firms can encounter obstacles. Whether it’s an unexpected compliance hiccup or a pressing customer concern we’re here to support you. Our customer remediation specialists dive in with you, offering deep regulatory insights, cutting-edge technology, and a clear plan to set things right, so you can protect your reputation, reassure your customers, and move forward with confidence.

Achieving resolution

When it comes to remediation, experience makes all the difference. Our team operates at scale, under pressure, and with a keen understanding of regulatory oversight. We combine deep subject matter expertise with flexible delivery models and state-of-the-art data structuring and analytics to swiftly pinpoint the core of any issues. Whether it’s organising complex datasets, designing customer redress strategies, or managing customer communications, we’re equipped with the expertise, technology and proven success to help you act decisively and achieve first-time accuracy.

Understanding your needs

When facing a remediation challenge, it’s natural to have questions. Where to begin? How serious is the impact, and could it disrupt daily operations? What’s the best approach with the regulator? How can you resolve it efficiently while ensuring fair customer treatment? These are the kinds of questions we address every day. We bring structure to your uncertainty, helping you plan, act, and deliver with clarity, so you can focus on the right path forward.