For the third consecutive year, the top priority for business support is “improving the use of technology”. “Standardising and centralising processes” and “support improvements in legal service offering” also continue to be focus areas. Finance functions are focused on pricing, profitability and working capital improvement.
This year has seen significant activity around foundation IT, and digital and emerging technologies have also advanced. Firms need to focus more on objectives and metrics to measure progress in innovation; and for some, a higher level of IT investment is needed.