Consistent with the 2017 survey results, the top three priorities for business support are ‘Use of technology’, ‘Improvements in legal service offering’ and ‘Standardising and centralising of processes’. Speed of technological change is clearly of great concern to the sector. Although more firms are researching and piloting new tech there is still significant gap between established/conventional technologies and emerging technology. It is critical that firms continue to leverage new technologies that enable them to disrupt their traditional business and operating models.
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