Disruption is having three main effects on the transport sector. The first is individual disruption technologies, like 3D printing, the Internet of Things and artificial intelligence, helping to make infrastructure maintenance a much more intelligent activity.
There's a second wave which is around changing the business model of how transport services are provided, like dockless cycle hire or taxi hailing applications and so on.
Then of course there are some disruptions that are actually different modes of transport themselves. So drones is the best example and also there's the evolution towards autonomous vehicles.
The challenge now is that many transport services are disconnected from a customer experience point of view.
In the new world, we see much greater joining up between the public sector, the private sector, regulators and others that make up a new transport ecosystem.
And those that are shaping this new ecosystem now, are going to be the leaders in providing that new customer experience for the future.
Caption: What issues should you be considering?
When drones become more commonplace how are they going to be best regulated to make sure they are providing an efficient service?
If augmented reality can come along and improve the way that you train your staff, is it removing some of your customers because they are doing things more remotely?
And who is it that your customers will trust when it comes to buying into the world of autonomous vehicles?
Caption: How can PwC help
We understand the disruption technologies themselves, and the implications they can have on various different markets. We also work across all parts of the transport market, from public sector, private sector, regulators and infrastructure providers.
We have the analytics capability to understand how transport services are evolving and what needs to change to make that customer experience and to make the efficiency even better in the future