Transport: disruptor and the disrupted

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Successful delivery of future transport services will cross the boundaries of multiple types of organisation. These new transport ecosystems will weave together public and private sector transport service providers, regulators, technology and data providers, niche start-ups and organisations specialising in providing customer service. They will require transport providers to collaborate, share data and capabilities, and form new, innovative operating models to keep people and goods moving. We can help you look disuruption in the eye.

 

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Emerging technologies are disrupting the provision of transport services in two key ways. We’re seeing a shift in the provision of transport modes, such as autonomous vehicles and drones, which can be seen in high profile pilot operation today. Airports are already using driverless cars to move staff around air-side, and drones to inspect aircraft for damage, while restaurants are using drones to deliver customer’s orders, for example. In our recent report ‘The impact of drones on the UK economy’ we predict there could be 76,000 drones in the sky by 2030, with the potential to increase UK GDP by £42 billion. This is just the start - it won’t be long before we have gone far beyond pizza deliveries, and are looking at cities with only autonomous vehicles, at megadrone taxis, and possibly even hyperloops.

The second way is where new technology is disrupting how ‘conventional’ transport is delivered. Artificial Intelligence will help make decisions about future infrastructure investments using all available data about economic development, traffic flows, population estimates, housing development, and land ownership. Intelligent infrastructure is then changing how infrastructure is being built and maintained. At the same time, augmented reality, the Internet of Things and AI are changing transport service provision;from schedule planning, through real time re-routing to ticketing and beyond. Together, these disruptions are changing how the entire system works. Dockless bike hire schemes, where users scan the bike’s QR code, releasing the lock via smart Bluetooth, is another example of technology changing provision of conventional transport mode.The innovation here is the bundling of multiple technology advances, but with a focus on meeting a clear customer need.

We believe the potential to apply disruption thinking to the challenges of making transport work as the enabler of everything we do, both for work and leisure, will be significant.

Disruption is starting to happen, but it is only the beginning. Transport is a sector that is rich in data already; and it’s clear that this volume of data and its uses are about to grow enormously. Do you want to be an organisation that embraces these opportunities and takes a lead in evolving your business model and the services you provide to your customers? Or do you want to keep playing as you do today and hope it continues to work? The answers to the questions of disruption are sometimes exciting, sometimes worrying, and always complex and multi-layered. We can help you look disruption in the eye.

Disruption is happening, but it is only the beginning. Transport is a sector that is rich in data already, and that data - and its potential uses - is about to grow enormously. Do you want to be an organisation that embraces these opportunities and takes a lead in evolving your business model? Or do you want to keep working as you do today and hope it continues to work? The answers to the questions of disruption are sometimes exciting, sometimes worrying, and always complex and multi-layered, and we can help you look disruption in the eye.

Grant Klein, Disruption Transport Sector Lead

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Contact us

Grant Klein
Transport sector disruption lead, PwC United Kingdom
Tel: +44 (0)77 3014 6631
Email

Leo Johnson
Partner, Disruption Lead, PwC United Kingdom
Tel: +44 (0)20 7212 4147
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