Skip to content Skip to footer

Loading Results

UK workers eager to upskill due to automation, according to PwC global survey

Sep 09, 2019

  • Over half (54%) of UK adults (67% of 18-34 year olds) say that they are ready to learn new skills or completely retrain in order to improve future employability - only 11% say they are not

  • Despite the appetite to upskill, UK workers are given the fewest opportunities by employers, with over half (51%) offered no opportunities at all 

  • Those workers without education beyond school are getting fewer opportunities to learn new skills (59% offered no opportunities by their employers compared with 44% of graduates)

  • 58% of UK adults are worried that automation is putting jobs at risk and over a quarter (29%) think that their job will be significantly changed or made obsolete by automation in the next 10 years

New research out today from PwC reveals that, despite an appetite and willingness to learn new skills in the face of increasing automation, many UK workers are not being offered upskilling opportunities by their employers, which is leading to mistrust and fear of automation and technology. 

The Upskilling Hopes and Fears research - which surveyed more than 22,000 people in 11 markets - indicates that three-quarters (73%) of UK workers would take the opportunity to better understand or use technology if they were given the option by their employer. However, currently only 49% of workers say their employer is giving them the chance to improve their digital skills outside their normal duties, with a mere 14% saying that they are given many opportunities. This suggests why 58% of UK adults fear that automation is putting jobs at risk, with Brits the most likely out of the populations surveyed to believe that automation presents more risks than opportunities - a direct contrast to adults in India and China (even adjusting for cultural differences in responses), where seven in ten think automation presents more opportunities than risks.

Of the countries surveyed, UK workers - followed by their Australian counterparts - were found to be offered the fewest opportunities to upskill and, consequently, only half feel well equipped to use new technologies entering the workplace. Unsurprisingly, the markets who are best at adopting upskilling are also the markets who feel most well equipped in using new technologies entering their workplace: India (91%), South Africa (80%) and China (78%). 

Kevin Ellis, Chairman of PwC UK, commented:

“The mismatch between the skills people have and those needed for the digital world is a major  global challenge. While technology will likely create as many jobs as it displaces, people need to learn new skills and develop their understanding in order to adapt. Without combined efforts from governments, businesses and NGOs, swathes of people risk being left behind, exacerbating social and economic inequalities.  The UK’s track record in education and innovation means we’re phenomenally well placed to step up and take action.”

These results highlight the need for organisations to look seriously at offering upskilling opportunities for staff. Over half of adults (56%) believe that over the next decade technology will change their current job, with 29% believing that that their jobs will be significantly changed or obsolete as a result of automation. 

According to the report, over half of UK adults (54%) say that they are ready to learn new skills or completely re-train in order to improve their future employability (only 11% say they are not). Workers would be prepared to do a number of things if they believed their job was at risk of being replaced by automation, including: take part time training (73%), take full time training (49%), start their own business (41%),  accept a lower level position in another company or industry (39%), and accept a position with a lower salary than their previous job (33%).

Carol Stubbings, Global Head of People and Organisation at PwC , added:

“Organisations need to seize on people’s appetite to learn new skills.  Too often assumptions are made about the type of worker who should be upskilled, so the opportunities are not evenly spread.  The Government’s National Retraining Scheme is a positive step forward - there’s a huge amount to be done.”

The research highlights disparities in upskilling opportunities by gender, education, and age.  Over half (54%) of men surveyed say their employer is giving them the chance to learn new skills, as opposed to only 45% of women. Over half of women (55%) say they are offered no opportunities at all. In addition, the research suggests a higher education also leads to more upskilling opportunities - 56% of university graduates say they are offered them, whereas only 41% of those educated to school leaver level say the same. 

Older generations are also at risk of losing out to their younger counterparts - 64% of workers aged 18-34 say they are offered opportunities, compared with 48% of 35-54 year olds and 41% of ages 55 and over. Younger generations are thus the most optimistic, with 73% of 18-34 year olds concluding that technology will make their work better, compared to only 47% of ages 55 and over.

The survey builds on PwC analysis showing that 30% of jobs could be impacted by automation by the mid-2030s. Meanwhile, PwC’s annual CEO survey shows that the availability of skills is a top concern for  79% of CEOs 


Notes to editors
The Upskilling Hopes and Fears survey was carried out by Opinium for PwC.  More than 22,000 people were surveyed globally. The sample size in the UK consisted of 2004 adults ranging from ages 18-65, excluding retirees. Other countries surveyed were: USA, Germany, Netherlands, India, Australia, France, Singapore, China, South Africa, Poland. In total 22094 adults were surveyed.

About PwC

At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 158 countries with over 250,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at

PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see for further details.

© 2019 PwC. All rights reserved

Contact us

Rebecca Lloyd

Manager, Corporate Affairs, PwC United Kingdom

Tel: +44 (0)7483 329628

Follow us