Transforming customer experience to deliver responsible growth
Organisations must look to growth if they are to rebuild, recover and secure a better future. But that growth also needs to be long-term and sustainable, and for the benefit of stakeholders as well as shareholders.
Responsible growth.
That means being there for your customers, aligning with their purpose, respecting what they value and sharing a passion for what they want, now and next. Through business strategy, insight, experience, and secure adoption of technology, we’ll help you unlock the enduring responsible growth you’re looking for.
And your behind-the-scenes operations and technology are a critical element to the customer experience you deliver: they can be the enabler or the inhibitor.
We can help you transform your strategy, operations and experience by combining our business and strategy expertise with our award-winning solutions powered by Salesforce technology, allowing you to adapt to your customers' current and future needs, and deliver truly responsible growth.
Together, we can see beyond change.
While Dreamforce 2021 may be over, you can still check out our on-demand session on Salesforce+. In our session with PepsiCo, you'll learn how they transformed their front-line experience with Consumer Goods Cloud to become faster, stronger, and better for its customers, while realizing growth, profitability, and a lower cost-to-serve.
See how our business strategy, insight and experience powered by Salesforce technology can help you better connect with your customer and unlock the enduring growth you're looking for.
Transform your customer interactions with PwC and Salesforce and say hello to your new competitive edge. The solutions below are powered by Salesforce, built by PwC, and geared for innovative experiences.
Introducing GuestLive, an industry solution that has been developed for the Hospitality industry which enables users to have full visibility into guest/customer data at crucial points during the consumer journey and looks to revolutionise the frontline experience to build brand loyalty. GuestLive is built on and leverages the Salesforce Community Platform which allows this pre-configured solution to be fully scalable and customisable.
Powered by the Salesforce Consumer Goods Cloud, PwC’s Connected Digital Front Office solution provides an integrated suite of assets that accelerate growth and productivity across Retail Execution, Sales, Service, Commerce, Trade Promotion Management, Analytics, and more.
Rapidly delivers pricing and channel incentive insights and recommendations to help companies make data driven decisions that drive revenue and margin improvement.
Interactive dashboards help users identify high level problems and zoom in to pinpoint where to take action. Our digital platform enables you to access these insights anywhere.
PwC's CommerceNext solution, is a commerce and marketing solution that helps companies provide a personalised, behavior-driven experience for their customers. Our solution comes with and provides a global template to accelerate deployment of a fully functional storefront, which is completely customisable and flexible dependant on the industry our customers operate in. Currently there are no accelerators in place to rapidly stand-up and scale a digital ecosystem like CommerceNext can.
PwC’s Sales & Marketing Excellence, an end-to-end solution from initial inquiry to order. All on a single platform, this accelerator provides real-time access to data at any stage of the enquiry-to-order process to improve customer satisfaction and share of wallet.
Our Intelligent Enablement Solution - powered by Salesforce, provides real-time insight into employee’s engagement, technical proficiency and employee satisfaction. 75% of front office transformations fail to achieve ROI. It’s not a tech issue, it’s an adoption and user training experience problem that companies run into on a regular basis.
Data is integral to nearly every aspect of business today and looking after your data, as well as leveraging data as a competitive asset, is becoming the difference between success and failure for companies.
Today and tomorrow’s market sees a cascade of clients seeking to move central systems to The Cloud. We see many organisations struggling with their Salesforce data migration efforts because of 3 common themes:
Data issues have a direct impact on a business’s operational processes and whilst some companies ignore the importance of data migration, others recognise that the success of their transformation programme depends upon it.
Salesforce Alliance Lead Partner, PwC United Kingdom
Tel: +44 (0)7818 038866
