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Salesforce and PwC

Transforming customer experience to deliver responsible growth

Check out our Salesforce+ session from Dreamforce 2021

While Dreamforce 2021 may be over, you can still check out our on-demand session on Salesforce+. In our session with PepsiCo, you'll learn how they transformed their front-line experience with Consumer Goods Cloud to become faster, stronger, and better for its customers, while realizing growth, profitability, and a lower cost-to-serve.

Watch here

delivering sustained outcomes and building trust
36 Salesforce Awards

How we can help

Transform your customer interactions with PwC and Salesforce and say hello to your new competitive edge. The solutions below are powered by Salesforce, built by PwC, and geared for innovative experiences.


Transforming the guest and employee experience for hospitality

Introducing GuestLive, an industry solution that has been developed for the Hospitality industry which enables users to have full visibility into guest/customer data at crucial points during the consumer journey and looks to revolutionise the frontline experience to build brand loyalty. GuestLive is built on and leverages the Salesforce Community Platform which allows this pre-configured solution to be fully scalable and customisable.

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Connected Digital Front Office

Powered by  the Salesforce Consumer Goods Cloud, PwC’s Connected Digital Front Office solution provides an integrated suite of assets that accelerate growth and productivity across Retail Execution, Sales, Service, Commerce, Trade Promotion Management, Analytics, and more.

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Pricing Leadership

Rapidly delivers pricing and channel incentive insights and recommendations to help companies make data driven decisions that drive revenue and margin improvement.

Interactive dashboards help users identify high level problems and zoom in to pinpoint where to take action.  Our digital platform enables you to access these insights anywhere.

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PwC's CommerceNext solution, is a commerce and marketing solution that helps companies provide a personalised, behavior-driven experience for their customers. Our solution comes with and provides a global template to accelerate deployment of a fully functional storefront, which is completely customisable and flexible dependant on the industry our customers operate in. Currently there are no accelerators in place to rapidly stand-up and scale a digital ecosystem like CommerceNext can.

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Sales & Marketing Excellence

PwC’s Sales & Marketing Excellence, an end-to-end solution from initial inquiry to order. All on a single platform, this accelerator provides real-time access to data at any stage of the enquiry-to-order process to improve customer satisfaction and share of wallet.

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Intelligent Enablement

Automate the enablement of your people powered by Salesforce

Our Intelligent Enablement Solution - powered by Salesforce, provides real-time insight into employee’s engagement, technical proficiency and employee satisfaction. 75% of front office transformations fail to achieve ROI. It’s not a tech issue, it’s an adoption and user training experience problem that companies run into on a regular basis.

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Salesforce Data Migration

Are your clients struggling to adopt Salesforce? We can help.

Data is integral to nearly every aspect of business today and looking after your data, as well as leveraging data as a competitive asset, is becoming the difference between success and failure for companies.

Today and tomorrow’s market sees a cascade of clients seeking to move central systems to The Cloud. We see many organisations struggling with their Salesforce data migration efforts because of 3 common themes:

  • Complex design customisation requirements.
  • A disconnect between the business strategy and the Salesforce data migration.
  • Not enough time given to business validation and user acceptance testing (UAT).

Data issues have a direct impact on a business’s operational processes and whilst some companies ignore the importance of data migration, others recognise that the success of their transformation programme depends upon it.

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Contact us

Darshan Chandarana

Darshan Chandarana

Salesforce Alliance Lead Partner, PwC United Kingdom

Tel: +44 (0)7818 038866

Gabrielle Lee

Gabrielle Lee

Salesforce Alliance Director, PwC United Kingdom

Tel: +44 (0)7715 033739

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