Design thinking that is citizen-led and employee-centric
It’s time to start thinking differently about your employees; the mindset, behaviours and composition of your workforce are changing.
Business demands and employees needs are evolving, making it crucial to create a culture centered around employee experiences, enabling you to design for those moments that truly matter to employees, removing barriers and driving adoption of new technology, processes or behaviours.
Experience-led transformation is the future. Designing experiences for your employees needs to be at the heart of transformation and ensures your employees will be more productive committed and engaged, driving your profits and ensuring a positive reputation in the market.
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“The experience-led experimental approach allows us to be agile. We can bring the right stakeholders to the table at the right times, ensuring we make swift decisions, adapt in the moment, and get fast results with a minimum investment.”
Bringing people from the business into the process to understand moments that matter, challenge assumptions, redefine problems and create innovative solutions to prototype and test.
Testing hypotheses with a sample from the business in a fast and agile way will gather intelligence quickly in order to make decisions such as which technology to further invest in as it meets the needs of employees, leading to big transformation programmes, ROI and driving adoption.
Designing across all the components (data, processes, technology, HR) that make up the end to end experience ensures a balanced, integrated design and avoids siloed thinking to drive workforce engagement.
PwC’s Employee Experience Platform is a data-driven design accelerator that can:
Choosing the right transformation approach can be challenging and uncertain.
However, through close collaboration with our experienced EX team, we will bring valuable insight, advice and prioritised strategies with a higher likelihood of success and ROI.
Our team have had experience working in a multitude of different sectors to solve client problems and add value.