Project Implementation and Legal Operations

Many advisors present their clients with a report and a deck and then wave goodbye. Our team is different; we are with you for the journey. We can help you implement initiatives and set up your ongoing legal operations function; or provide you legal operations as a service.

How we can help


Drafting operational and delivery documentation from process maps and operating procedures through to templates and self-help guidance.


Designing data capture models and setting up interactive dashboards to display management information.


Implementing LegalTech such as document automation technology, including software configuration, questionnaire and guidance design and workflow approvals and designing and establishing proofs of concept to test new technology and processes in the field.


Digitisation of legacy documents and migration into contract lifecycle management tools.


Overall programme and change management throughout the whole process, tailored to your organisation and needs.

If you prefer, we can support your transformation by providing you legal operations as a service to supercharge your law department. As part of this service, we can provide:

Legal front door (demand management)

Legal workflow management

Activity and trend reporting

Matter and case management

Knowledge management (Including templates)

External provider management

Case Study

What was the challenge?

A Fortune 50 global insurer was undergoing an organisation wide transformation programme. The client had identified a number of cost savings initiatives with automation of their commercial contracting estate as the primary focus. The goal was to reduce headcount, in a sustainable way, to contribute to the group’s overall cost saving programme. The client asked PwC to support in identifying and realising viable cost savings, leveraging existing PwC Centres of Excellence, whilst enabling the organisation to become self sufficient with the technology and the process to enable automation.

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What did we do?

Working with the client's senior leadership team we were able to identify organisational opportunities and best fit contracting templates to prove the concept of automation of the commercial contracting estate and in doing so we enabled the client to deliver their cost take out target without compromising on service delivery.

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How did we do it?

To achieve contract automation, we mapped the “as-is” and “to-be” processes for a specific product line’s contract templates, including treatment policies defined by risk bandings. We configured the selected technology platform to enable the risk banded triage of contract requests and document creation. In addition, we concurrently upskilled the organisation’s internal resources to be self sufficient in order to maintain and further roll out contract automation.

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What were the outcomes?

The investment delivered indicative initial savings of 11.7% of addressable baseline cost within the priority areas for legal external spend. Going forward, the client now has a team of fully upskilled specialists to deliver further cost avoidance as the global commercial contracting demands of the business continue to grow.

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Contact us

Juan Crosby

Juan Crosby

Partner, PwC United Kingdom

Tel: +44 (0)7843 370546

Andrew Giverin

Andrew Giverin

Partner, PwC United Kingdom

Tel: +44 (0)7990 575269

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