A culture of collaborative learning

This year, we’ve embraced the power of connection - coming together more often in person, learning from each other, and shaping a future that works for everyone. We’ve empowered our people to thrive, innovate, and deliver exceptional outcomes for our clients. By listening closely and acting boldly, we’ve continued to invest in skills, inclusivity, and leadership - ensuring our people are equipped and inspired to lead the way forward.

A focus on collaboration

Our people and their skills are our greatest strength. We know that working together builds human connection and gives our people more opportunities to learn from each other.

This year, our Hybrid Working Policy brought our people together at least three days a week – either at our offices or with our clients. This has meant more opportunities for our people and our clients to collaborate, creating the space for our people to develop and grow.

The changes we made to our working model reflect how the workplace is continuing to evolve. As we made these changes, we ensured we took a transparent and inclusive approach by listening to our people and responding to their needs.

Grow here. Go further.

Phillippa O’ConnorPwC UK Chief People Officer

Becoming a skills-enabled workforce

In a digitally enabled and fast-evolving environment, we know that change is here to stay. To meet our clients’ expectations we, and our people, need to constantly adapt, by leading through change and embracing new skills with curiosity.

This year, we adopted a skills-enabled approach. This means recognising the unique abilities of every individual beyond their roles. And it means innovating in how we attract, develop and retain top talent so that we continue to offer an exceptional client experience.

As part of our continued investment to develop our workforce’s capabilities and better serve our clients, we’ve introduced a suite of skills platforms and new tools that harness AI’s transformative power. Each employee has access to a bespoke learning experience that allows them to develop new and in-demand skills to grow exponentially.

Influencing where the world will be

We unlock the potential of our people encouraging everyone to be curious and clear in their approach, driving both innovation and excellence. This year was no different. We embedded our new behavioural framework, the PwC Professional, which focuses on six core behaviours: Inspire, Empower, Evolve, Build, Champion and Deliver.

By making this approach central to everything we do, we set high standards for our people, build strong trust among our teams, and deliver distinctive results for our clients.

Our ambition is to be the pre-eminent professional service firm. As part of our journey to pre-eminence, we’ve recognised the importance of having a broader range of insights and ideas to influence our direction. In support of this, we created a Shadow Leadership Team that brings diverse employee perspectives into Board-level decisions.

In an important move for our people and in the market, we also announced a new Managing Director role to address the evolving skills needs in the professional services sector. The introduction of the new grade also diversifies our structure, creating new career options which allow us to attract individuals that create the momentum that drives our clients forward.

Driving inclusive growth

In times of rapid change, we believe in creating a culture where everyone feels they can belong, contribute and thrive. Our inclusion approach is at the heart of our business and is supported by clear and collaborative leadership.

We’ve been recognised as a Top 50 Employer for Gender Equality by The Times for the 15th consecutive year, and named a Top 50 performer for Women on Boards and Women in Leadership in the FTSE Women Leaders Review for private companies. This year, we also ranked joint first in the Social Mobility Employer Index. We’re proud of this progress and remain committed to doing more.

We also prioritise the mental health of our people, and have driven a cultural focus on wellbeing, psychological safety and mutual support through the resources we provide and our large nationwide network of Mental Health First Aiders.