To give our clients a great experience we need to make sure our people are motivated to give their best and are in good health. Without the right support their health may be affected, resulting in increased sickness and absenteeism, and decreased engagement and performance, posing a risk to the quality of our services and ultimately our reputation.
So it’s important we help our people to take care of themselves by providing tools and guidance to support their physical and mental health.
By moving towards a more proactive approach to our people’s wellbeing, we’ve an opportunity to pre-empt potential absences and design innovative programmes that truly enable them to have a healthy, engaging work life.
Supporting our people’s wellbeing begins with ‘the deal’, shown below. Launched nearly two years ago, it’s a framework designed to understand better what our people value from working with us and what we expect in return. It’s integral to our development conversations with them so that they can play to their strengths and focus on what matters to them.
We also monitor the wellbeing of our people every year through our employee survey. This tells us how they feel about our performance and progress, helping us to improve our programmes further.
Some of the ways we promote wellbeing include:
Helping to shape a workplace for an evolving workforce, by providing staff with a set of diverse and flexible benefits, where there is something for everyone. This includes support through changing life stages, where people may want extra wellbeing assistance, such as maternity and parental leave coaching; and emergency backup care for when employees’ regular care arrangements break down, or where they need care at home themselves, such as after illness of injury. Plus we have robust policies on flexible working, career breaks, and various types of time off to help balance work and home commitments.
Our people networks: our Parents Network offers webinars, seminars and guidance information as well as the opportunity to offer support and share experiences with others, and our Disability and Wellbeing network (DAWN) has a programme of activities that includes a key focus on mental wellbeing.