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Operations platform transformation

The challenge

Insurers know that they need to embrace technology to transform their businesses. They see that technology is now a fundamental and inevitable part of a rapidly changing industry that desperately needs even more innovative and differentiated customer propositions, far greater agility and significantly lower costs. To achieve these goals, most players have continued to make incremental investments in their enabling operational platforms, especially in customer, distribution, underwriting and claims.

However, the challenge is no longer about whether transformational change in core operations is the right thing to do or not. The real problem insurers face is making well informed business choices, placing the right financial bets, building certainty and sustainability around delivery outcomes, and driving a change agenda that balances the needs of today and tomorrow. They also understand that new and emerging technologies such as Artificial Intelligence or Blockchain should be part of the answer, yet they struggle to make sense of the myriad of new InsurTech start-ups and technology opportunities.

This is precisely where we can provide insight, experience and practical support. We are a trusted, independent business advisor with a track record of helping our clients be more successful, achieving real competitive advantage and optimised value by making wise, targeted and coherent investments in the next generation of operational platforms and digital technologies.

Our services

We are not only a pre-eminent business advisory firm, but also one of the leading and most experienced technology implementation services provider globally to the insurance sector. In the area of core insurance operations we can help in many ways:

Transformation strategy & delivery blueprint

Practical and innovative development of transformation strategy, with technology as an enabler. We co-create a transformation blueprint, architect and evaluate solution options, build a realistic delivery roadmap, construct a coherent change portfolio and support the mobilisation of your transformation programme.

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Business case development

We combine our industry insights, financial acumen and transformation delivery experience to provide transparency and confidence in an investment case. Our services include the creation, validation and approval of a transformation business case, definition of success criteria and key metrics to help build a line of sight between programme deliver, strategic outcomes and financial performance.

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Transformation programme assurance

Independent assurance of an entire transformation programme throughout its lifecycle, always focusing on mitigating risk and delivering value. We have a range of assurance services that can be configured to meet different needs ranging from independent audit through to hands on practical and remedial interventions.

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Transformation delivery

End to end delivery of a transformation programme, including all business and technology change components such as business design, systems integration, product configuration, data migration, testing and service introduction.

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Our alliances

Explore how else we can help you with business-led technology transformation

Accelerate digital transformation in financial services


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Navigate risk and regulation in financial services


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Contact us

Graham Jackson

Graham Jackson

Insurance Technology Partner, PwC United Kingdom

Tel: +44 (0)7879 603336

Michael Cook

Michael Cook

Partner, Claims Advisory Leader and Insurance Blockchain Lead, PwC United Kingdom

Tel: +44 (0)7711 562567

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