PwC Research working with the FCA to understand the Experiences of Consumers using High-Cost Credit
PwC Research created a programme of consumer research focusing on home collected credit, rent-to-own, and catalogue credit (including store cards). The FCA identified these three products as needing greater focus due to their potential to cause consumer harm especially through ongoing (i.e. longer term) use. To build on the FCA’s existing evidence base and get a deeper understanding of consumer use and experience, we conducted discussion groups and in-home, one-to-one interviews across the UK with consumers of high-cost credit products.
Supporting Consumers in Vulnerable Situations
PwC Research held the inaugural Breakfast Briefing meeting earlier this year which brought together over 50 clients to discuss and debate consumer vulnerability. This approach demonstrates PwC Research’s connected insight in action as we shared findings from qualitative depth interviews, stakeholder interviews and our recently launched QuantiBus survey.
PwC Global Consumer Insights Survey
Since 2010, PwC Research has annually surveyed thousands of consumers around the globe to track shopping behaviour. In this year’s survey, we reached out to more than 22,000 consumers in 27 territories across the globe.