Hands-on delivery. For operational programmes.

When your business is facing operational challenges, you need to know you’ve got the capacity, expertise and experience to cope. That’s where we come in.

From ideas and insight to action and results

Our teams are ready to help you handle your critical projects, programmes and processes, from keeping pace with regulation to tackling transformation. Operate gives you the team you need, supported by the systems, tools and processes to get things done. 

Operate will help you turn challenges into positive outcomes, quickly and efficiently. “We must comply with regulations” becomes “we’ve got more confidence in our business processes and compliance”. “We need to handle a peak in demand” becomes “we’ve got more happy customers and more efficient interactions”. “We need to deploy new technology” becomes “we’ve got greater insight and our transformation has been accelerated”.

We’ll plan together to make sure we work in a  way that brings you most value. It could be more hands on deck to boost your own team, the right expertise to solve specific problems, or technology to ramp up performance. We can even take the challenge off your hands completely if you prefer. 

Getting things done. Right

Business has never moved faster. New regulations, technological change and evolving corporate structures present big operational challenges and they’re coming thicker and faster than ever. We can give you the confidence in your capability to handle them.

How we help

We’re an experienced team ready to get hands-on and help you deliver when it comes to operational challenges. We can work wherever you need us, for the long or short term, to turn your challenges into results.  

Handle your projects with confidence

We can help you deal with a complex, large-scale programme, or a smaller, day-to-day project. We have the right experience to help you deliver. It could be a hand-picked team trained to walk vulnerable customers through a new claims process, a group of audit specialists to put your controls and processes through their paces or it could be a whole team to manage single programmes or pull them all together in a Project Management Office. 

We can also help you sharpen up business as usual. You might need extra hands on deck to keep critical processes moving or handle tasks like employment screening or software support. Whatever the challenge, we can be there with you from start to finish.


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Often, our clients need our people to support their own teams. Sometimes they need our management input or technology expertise too. Sometimes they just want to know someone’s dealing with everything for them, reliably and effectively. Whatever outcome you need to achieve, we work alongside wider PwC teams to move from ‘advice’ to ‘action’. It means you now get more than just the best advisors from PwC – you also get a team that can work with you to plan how to make our skills deliver maximum value.

How we work

The right help, at the right time, in the right way

We can give you as much or as little help as you need, what matters most is that it’s the right help.  We start by assessing how best to support you, setting clear objectives and defining the people, infrastructure and technology you need to deliver.

We can help you whether you need extra people to help hit a compliance deadline, or a whole team to manage a project from start to finish. We offer different solutions to fit your needs.

The right help, at the right time, in the right way

Scalable workforce to fill skills gaps or lighten the load, supervised by you day-to-day, and managed by us. You can bring experienced PwC people in-house, from a small team to a department of hundreds, for as long as you need them.

The right help, at the right time, in the right way

Programme delivery to handle complex programmes, with us managing on your behalf and our people delivering, backed by our processes, infrastructure and tech.

The right help, at the right time, in the right way

Managed services to look after long-term programmes or business-as-usual functions. We’ll provide you with a dedicated team and systems in our office or yours, for months or years.

The Operate difference

Our people

Our people are all with PwC full-time. We’ll come to you with the quality and dedication you’d expect from us and you’ll benefit by tapping into our continued team training and development, varied skill sets and expertise.

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Our culture

Our culture distills our people’s motivation and energy into a ‘buzz’ that, people tell us, makes our team feel different to work with and be around.

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Our processes

Our processes are ISO-accredited to make sure we run your programme with clear objectives, monitoring and measurement, and improve as we go.

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Our technology

Our technology team builds from scratch or repurposes PwC or third-party technology for you, and supports everything to keep your projects running smoothly.

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Contact us

Ian McConnell

Partner Responsible - Operate, PwC United Kingdom

Brian McAreavey

Managing Director, Operate, PwC United Kingdom

Tel: +44 (0)7810 636278

Jonathan Astley

Managing Director, Operate, PwC United Kingdom

Tel: +44 (0)7711 589354

Kieragh Nelson

Managing Director, Operate, PwC United Kingdom

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