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Operate

Human-led and tech-powered delivery of your operational needs.

When your business is facing operational challenges, you need to know you’ve got the capacity, expertise and experience to cope. That’s where we come in.

Be it support with regulation, risk or compliance, Operate delivers. Human-led and tech-powered, it is the backbone of PwC’s unique approach to operational delivery - Execution Managed Services.

Operate has a team of more than 2,700, with access to PwC’s extensive global network, so you’re never far away from our hands-on delivery specialists. Harnessing the power of tech and data, we work with some of the most recognisable organisations worldwide; we deliver managed solutions as well as transforming and running complex operational processes that often create challenges and hinder their progress.

We support activities ranging from one-off, delivery-focused projects to longer-term running of managed services, helping you to stay ahead of regulation change or implementing transformation. This is a fast-paced business, rapidly growing to meet the increasing need from clients like you looking for services.

It could be you need more hands on deck to boost your own team, the right expertise to solve specific problems, or technology to ramp up performance. We can work with you in your offices, as a part of your teams, or remotely.

What matters to us is that you’re getting the right people, in the right location for you, when you need them; and we make sure our people are equipped with tomorrow's skills to drive success for our clients today.

Whatever outcome you’re looking to achieve, by working together, we make your organisation stronger for the long term, delivering sustained outcomes, so you achieve results that make the difference.

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We are Operate.

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The Operate difference

Our people

Our people are highly skilled with varied skill sets and expertise, and will come to you with the quality and dedication you’d expect from us. Our in-depth industry experience and continuous training programmes  mean that our people are always up-to-date with the best processes and technology to keep your business moving and deliver results that make the difference. We’ll also work with your teams to upskill them with all the latest tools, processes and technology, so that even after we’ve finished, you’ll continue to feel the benefits of our work.

Our processes

We use ISO-accredited processes that give you a strong foundation for consistent results, meaning you will always get the best from your programme. We make sure we run your programme with clear objectives, monitoring and measurement, and improve as we go, so you always have clear visibility of progress and have the right Management Information to continue making the best decisions for your organisation.

Our technology


Technology is at the heart of all of our programmes. From machine learning and workflow automation to AI and natural language processing, our software can be built from scratch, or we can deploy PwC and third-party technology depending on your requirements, to keep your projects running smoothly.

We’re investing heavily in the future of our technology, starting with our Advanced Research and Engineering Centre in Northern Ireland, where we are uncovering the next generation of operational technology and products. Our goal is to define the technology that will solve complex business problems into the next decade and beyond, and help our clients go beyond incremental steps to giant leaps.

Our culture

Our culture distills our people’s motivation and energy into a ‘buzz’ that, people tell us, makes our team feel different to work with and be around. Our people are highly skilled, motivated and share meaningful values, which creates a culture that enables us to deliver for our clients, together as one.

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Contact us

Ian McConnell

Ian McConnell

Execution Managed Services Leader, PwC United Kingdom

Kieragh Nelson

Kieragh Nelson

Partner, PwC United Kingdom

Alex Wilson

Alex Wilson

Partner, PwC United Kingdom

Tel: +44 (0)7738 310100

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