Transparency Report 2025 - ChatAssurance

Beth Corfe
Our audit teams are relentlessly focused on delivering consistently high-quality audits, which means reading lots of practical guidance on common and emerging matters.

Harnessing the power of GenAI, we developed a new tool called ChatAssurance to help our teams find the information they need quickly. This chatbot allows people to ask accounting and reporting questions as they would a team member. It then searches our trusted PwC sources of guidance to provide a summarized response, with links to where the answer was found.

This makes it really easy for our teams to locate the source material and get the answer they need quickly.

Iain Kirkpatrick
Before launching ChatAssurance to our audit practice, we needed to evaluate whether the answers were accurate, robust, and consistent with our PwC interpretations of the accounting requirements.

I was part of the team of accounting and reporting experts that undertook this testing. We came up with questions that our audit teams might ask and then evaluated the tool's answers to refine the responses. Once we were comfortable with the generated output, the tool was released for our people to use.

We also shared guidance on how to use the tool effectively, prompt suggestions, and how to validate and verify the output to the identified sources.

Hemali Patel
ChatAssurance allows my team to identify the accounting requirements that are relevant to the area of the financial statements that they are testing.

An example of this is when the organization was disposing of a part of their business. I asked it, “How to account for and disclose assets held for sale under IFRS?” The tool provided a robust response along with sources from our internal IFRS manual and relevant FAQs.

This helped me to critically assess the proposed accounting and financial statement disclosures, with reference to the relevant section of the standard.

Valeriya Akylbayeva
I use ChatAssurance daily in my role supporting the audit practice with their more complex technical accounting queries.

The tool’s 'chatbot nature' allows me to quickly search our resources to find guidance relevant to the question the audit team has raised. This provides a succinct summary of resources that I consider in forming my view, which I can use in my write-up, freeing up my time to support more teams.

Beth Corfe
ChatAssurance is having a big impact on our people’s day-to-day work, and we're focused on continuously enhancing this tool.

The next exciting step will be to incorporate our audit methodology guidance into the chatbot alongside the existing accounting and reporting content.

I’m really looking forward to seeing the difference that this will make to our teams.