Patients' voice

Healthcare is changing.

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  • 39%

    are willing to engage with Artificial Intelligence for healthcare

  • 76%

    think quality of health services should take priority over balancing the books for hospitals

  • 61%

    have taken steps to improve their health in the last 12 months

Tomorrow’s patients are in charge.

Healthcare is changing. So the way we think about it has to change too. The world is on the verge of new breakthroughs and new possibilities. Healthcare doesn’t stand still, and neither do patients. Their expectations change. They’re constantly raising the bar. Their sense of what better health and care is like today will change tomorrow. Tomorrow’s patients are in charge.

And they’re ready to test – and challenge – innovation in healthcare. Our new polling puts the patient at the centre by finding out what they care about and why. How do they respond to the system they find themselves in, how do they feel about future changes, particularly those on the technological side, and what are they prepared to do for themselves to improve their own health and wellbeing.

The goal for everyone involved in health  is high quality care for all. But only by understanding what the patient wants can we properly reflect and adapt services to better suit them and deliver a service that is truly patient-centred.

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Pulse points

We asked patients what they thought about health records and who should have access to their data.

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What do people think about the NHS? We look beyond the polls and asked patients their thoughts on some of the issues facing the NHS and what they think about the different ways to solve them.

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We asked patients about their feelings towards the NHS and how much they value the service provided and how they feel it should be funded.

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Technological developments are a key driver in changing the face of healthcare. But how far are patients prepared to take this?

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We asked patients about their own spending and how much they expected to contribute to their own wellness and fitness.

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Behind the data

YouGov carried out a survey of 2000 UK adults in October 2016, addressing the AI & robotics questions.

Opinium carried out a survey of 2000 UK adults in November 2016, addressing the healthy system and consumer spending questions and a survey of 2001 UK adults in October 2017 addressing the health records questions.

For more information on our approach contact newhealth@uk.pwc.com.

‘The NHS belongs to the people. It is there to improve our health and wellbeing, supporting us to keep mentally and physically well, to get better when we are ill, and when we cannot fully recover, to stay as well as we can to the end of our lives. Our approach will focus on the assets in communities working in co-production with patients, families and carers and collaborating to improve outcomes.’

The NHS Constitutionhttps://www.gov.uk/government/publications/the-nhs-constitution-for-england

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Contact us

Quentin Cole
UK Leader of Industry for Government and Health Industries, PwC United Kingdom
Tel: +44 (0) 7770 303 846
Email

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