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Crisis and resilience

When there’s uncertainty, you need to know your organisation can navigate disruption. We can help embed resilience in everything you do, providing a solid foundation for growth, innovation and change. And in extreme circumstances, we ensure you are able to respond to high impact events and make confident decisions to emerge stronger.

How we can help you build resilience and prepare for crises

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Our Operational Resilience Maturity Assessment (ORMA) and Crisis Assessment Tool (CAT) measure your capabilities, benchmarking against industry good practice and evolving standards. We can also help you prepare your people, processes and technology to respond to any type of disruption, both incident or issues-led events.

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Build and embed

We can design and embed procedures, plans, and playbooks, bringing together resilience and crisis capabilities to test and exercise individual components up to enterprise-wise crisis frameworks. We’ll also enhance leadership skills to create a robust capability that can respond to any type of issue or incident-driven disruption.

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A proactive issues management approach can prevent some issues from becoming a crisis, but if you find yourself responding to an escalating situation then our specialist Disruption Response Team is here to help you address the problem, mitigate the risk and identify the opportunities.

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We can support you with targeted initiatives to help you recover and prepare for future disruptions and opportunities. By undertaking an after-action review, we can help you understand how you performed during your crisis response, gathering data and insights to identify and prioritise areas for improvement.

“Disruption is inevitable – it could be supply chain issues, severe weather, or a cyber attack. We can help you build resilience for unplanned events, mitigate the impact, navigate uncertainty with confidence and emerge stronger.”

Melanie ButlerPartner, PwC UK

Contact us

Bobbie Ramsden-Knowles

Bobbie Ramsden-Knowles

Director, Crisis and Resilience, PwC United Kingdom

Tel: +44 (0)7483 422701

Melanie Butler

Melanie Butler

Global Crisis Centre Lead, Partner, PwC United Kingdom

Tel: +44 (0)20 7804 5158

Stella Nunn

Stella Nunn

Director, Crisis and Resilience, PwC United Kingdom

Tel: +44 (0)7932 144627

Kelechi  Igboko

Kelechi Igboko

Director, Technology Risk and Resilience, PwC United Kingdom

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