COVID-19 Coronavirus

With the COVID-19 pandemic continuing, we are following our Infectious Disease and Pandemic Management Response plans to ensure business continuity. Our response efforts are a continuous cycle of information sharing and activities with experts to help prevent, contain, and recover from life threatening infectious diseases and viruses impacting our people and our clients.

On the advice of the government all of our people are working from home where possible and our offices are now closed to all but those who require critical access.

We have prepared the below information to help answer any questions you may have around our ability to continue with the provision of services.

Page last updated: 30 March 2020

COVID-19: Our plan

1. We’re protecting our people

  • All of our people are following the government's advice to work from home where possible and we are encouraging our people to use virtual conferencing solutions to meet with clients and each other.
  • All of our offices are now closed to all but those who require critical access.
  • We've suspended all non-critical international business travel and travel between our UK offices.
  • We have created a microsite for our people which is regularly updated with advice and guidance on how they can help prevent the spread of the virus while looking after each other and continuing to serve our clients.
  • We are ready to follow any further guidance from Public Health England to protect the health and safety of our people.

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2. We’re ensuring continuity for our clients (within the UK and overseas)

  • Everyday Flexibility is part of the way we work at PwC which means working remotely (including from home) is a familiar practice for our teams. We are confident our people are prepared.
  • All of our people are equipped with laptops, chargers, headsets, mobile phones and access to the 4G network to ensure they can continue to work effectively wherever they are.
  • Our IT systems are designed to suit a remote workforce. We use Google Cloud technology to ensure our people can access documents from anywhere and share them with each other and our clients and suppliers.
  • Our culture is one of digital collaboration and our people regularly use video conferencing and instant messaging technology to work effectively together across multiple locations.
  • We have policies in place which cover the appropriate way to work securely when out of the office to ensure confidentiality and the protection of data.
  • All internet connections on PwC laptops and phones are protected using secure VPN technology.
  • As face to face meetings are no longer advisable, we’d encourage a conversation with your PwC contact to discuss and agree suitable alternative ways of working, for example the use of video conferencing.

If you have particular concerns, please talk to your PwC contact.

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3. We’re prepared as a business

  • We’ve mobilised our Pandemic Response Steering Group, a subset of our UK Incident Management Team and Management Board.
  • We’re following our Infectious Disease and Pandemic Management Response plans.
  • We’re monitoring and acting on the advice of Governments in the territories in which we operate, the World Health Organisation and our own medical advisers.
  • We are undertaking full business impact assessments across our business to identify potential risks and prepare for the continuation of services under a worse case scenario.

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4. We’re working as a network

  • PwC is a network of member firms across the globe. Here is the full list of our office locations.
  • PwC’s global business model, ensures that a Global Relationship Partner is responsible for all aspects of our relationship with global clients (including business continuity and incident response).
  • We have a Network Standard for business continuity and incident response (including pandemic response plans), against which each member firm is assessed annually.
  • Governance and oversight is provided at network level by a suitably qualified SME who is accountable to our Network Incident Response Team.
  • Being a globally distributed business with substantial depth of available specialist resources in the various regions in which we operate, we have the capacity to redeploy people as circumstances allow.

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5. We’re ensuring the continuity of our supply chain

  • We’re in touch with our suppliers and service partners who have contractual obligations to have appropriate plans and arrangements in place to ensure the continuity of the supply of goods and services to PwC.
  • Appropriate inventory is maintained of core technology and other products essential to running our operations.

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We will add to and update this information as necessary.

Business continuity at PwC UK (and wider network)

PricewaterhouseCoopers LLP (PwC) understands the importance and benefits of managing resilient and recoverable operations to service our clients. We have designed the most important aspects of how we deliver client service to be fault tolerant, minimising any single-points-of-failure. From how we use technology, operate engagement teams, and utilise internal PwC services, our operations are highly resilient and secure. 

However, we recognise that even enhanced resilience has its limitations and so have established business continuity and incident management arrangements in place to prepare, respond, and recover from various types of operational threats. 

We believe our business continuity plans both protect our people and reduce the level of potential service interruption to our clients and business operations as well as allowing for efficient and proven recovery efforts. 

These capabilities were built using the same processes by which we improve our clients business continuity and IT disaster recovery capabilities. The PwC Business Continuity Management System is certified to ISO 22301:2012, the international standard for business continuity and our programme operates with executive sponsorship.

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