Valuing our total impact - our results in detail

Our total impact: £4.6bn

In 2017 we used our Total Impact Measurement & Management (TIMM) framework to monetise our economic, tax, social and environmental impacts. It’s one of the ways we’re providing greater transparency for our stakeholders.

We estimate that our net contribution to the economy in 2017 totals £4.62bn. This is 28% more than our revenue, and an increase of 2% on last year. It’s also £800m more than when we first measured our total impact five years ago.

Once again, our positive economic (£2,701m) and tax (£1,814m) impacts account for the majority of the total, with social impact at £256m. By comparison, our negative environmental impacts (-£146m) are relatively small.

We categorise our impacts into ‘direct’, ‘indirect’ and ‘induced’, shown by the shading on each bar in the image. This year, our indirect and induced impact combined, are 66% greater than our our direct impact.

Although the framework doesn’t yet account for all of our impacts1 it’s given us a concept and language for considering social, environmental and tax implications alongside the financial business case as we manage our day to day operations. And, it’s helped us to understand where to focus our efforts to decouple business growth from our environmental footprint.

1. All figures refer to impacts before any estimates of the ‘counter factual’ (i.e. what the impact might have been if PwC didn’t exist).


Our total impact: £4.6bn

Our economic impact: £2,705m

Our economic impact is driven largely by the jobs we create and profits we make, with 62% of our total economic impact being attributable to payroll and 31% to profits. Over half of this is derived from our direct operations, shown by the dark green shading on the economic indicators. The rest arises from our procurement (our indirect impacts), or as induced impacts – spending by our people, or by the employees of our suppliers, in the economy (known as the ‘multiplier effect’).

Our total economic impact has remained flat at £2.7bn this year, as further investments in our people alongside new technology and software to aid the delivery of our work, has increased our cost base, and contributed to a drop in our direct profits in the challenging post Brexit marketplace.


Impact: £1,709m (+2% cf. 2016)

Direct: £903m; Indirect £264m; Induced £542m

As a people-business, our single, largest contribution results from our direct spend on our employees. This increased 3% in 2017 as we increased the number of our employees at a lower rate than in previous years, and our people’s pay and remuneration flows through to the economy at large. Additionally, we estimate that our spending with suppliers resulted in them paying their employees £264m. The induced impacts associated with our payroll totalled another £542m.


Impact: £785m (-5% cf. 2016)

Direct: £407m; Indirect £177m; Induced £202m

Our business has continued to grow, and its success makes a contribution to the economy through our direct profits, which are distributed to our partners. However smaller margins and significant investments in our people and our technology have had an impact on our direct profitability, reducing it 9% to £407m. While our supplier profit remained constant as increased supplier spend was offset by changes in the mix of goods and services we purchased in 2017, whilst our induced profit impacts added another £200m.


Impact: £146m (-2% cf. 2017)

Direct: £38m; Indirect £35m; Induced £72m

A smaller part of our economic contribution comes from the investments we make in physical assets such as real estate and IT equipment. This year we’ve continued to invest in new technology and refurbished a number of our regional offices including Aberdeen, Leeds and Southampton. The indirect and induced impacts have also increased.


Impact £62m (+23% cf. 2017)

Direct: £21m; Indirect £15m; Induced £25m

This year saw a 150% increase in our direct ‘intangibles’ impact as we invested in new computer software, needed to deliver the high quality of work our clients expect of us. It’s a small part of our new responsible technology approach. While our indirect and induced impacts remained flat as we changed our mix of goods and services despite spending more with our suppliers.


Impact: £0m

The final area shown in the framework is intended to capture any potential macro-economic cost or benefit that might result from the impact of an organisation’s activities on a country’s balance of payments. In the case of PwC LLP's operations in the UK, no such impact is expected.

Our economic impact: £2,705m

Our tax impact: £1,814m

We also make a substantial contribution to the UK economy through the taxes arising from our business. For several years, we’ve reported the aggregated taxes we pay and collect on behalf of government, using our Total Tax Contribution (TTC) approach.

To arrive at our total tax ‘impact’, however, we add two more items: the taxes our suppliers pay, relating to the goods and services we purchase from them (indirect taxes); and the taxes that our people and the employees of our suppliers pay through spending their personal income in the general economy (induced taxes).

In 2017, our total tax impacts increased by 3% to £1,814m, which is £300m than five years ago. The increase relates to higher direct people taxes as we pay our people more, and increased production taxes as we fly more and pay increased air passenger duty. These increases in payroll and supplier spend also increase our indirect and induced impacts.

Profits taxes and people taxes

Profits Taxes Impact: £389m (+0.4% cf. 2016)

Direct: £304m; Indirect £29m; Induced £56m

People Taxes Impact: £770m (+4% cf. 2016)

Direct: £475m; Indirect £124m; Induced £171m

A large proportion of our fiscal impact comes from the taxes we pay and collect on behalf of our people – including PAYE and national insurance – as well as the taxes our partners pay on their profits. Shaded dark green in our chart, these taxes total £779m, and represent 43% of our total tax impact. Our indirect and induced contribution from people and profit taxes constitute a further 21% of our total tax impact; with most of the rest arising from production taxes.

We’ve seen an 4% increase this year in the overall amount of tax our people pay as we’ve hired more staff. While reduced profitability from these increased investments reduced our profitability, resulting in our direct profit taxes remaining flat at £304m.

Production taxes

Impact: £559m (+3% cf. 2016)

Direct: £367m; Indirect £68m; Induced £123m

We also contribute through taxes relating to the services we provide (production taxes). These include the net VAT collected as a result of the services we sell, and insurance premium tax and air passenger duty on our purchases. We’ve seen a 3% increase in our production taxes this year, as our business strategy continues to deliver growth.

Property taxes

Impact: £93m (4% cf. 2016)

Our operations also incur property taxes (Stamp Duty, business rates), although at relatively low levels in comparison to other tax impacts. This year, they’ve risen 4% as our business rates increased and we renewed or extended the lease on a number of our buildings.

Environmental taxes

Impact: £4.3m (-4% cf. 2016)

Given the nature of our business, we use relatively little natural capital, and our environmental taxes (Vehicle Excise Duty, Carbon Reduction Commitment, and Congestion Charge) are very small in comparison to our other tax impacts. Our direct environmental taxes decreased 44% this year as we continue to streamline our property portfolio, invest in more energy efficient offices, and switched to a 100% renewable electricity tariff which is exempt from the government's CRC Energy Efficiency Scheme. And our congestion charges also decreased 12% as we continue to promote alternatives to travel and offer more low carbon options on our car hire scheme.

Our tax impact: £1,814m

Our social impact: £256m

We’ve quantified our social impacts relating to our contribution to education in the UK via the investment we make in training our people, and the contribution we make to community livelihoods through our support for the social enterprise restaurant, Brigade.

We don’t yet have the data required to value our other social impacts reliably, although we continue to measure the outcomes of our community programmes and hope to be able to include these in the future.tcomes of our programmes, although establishing how much is due to PwC’s activities remains challenging.


Impact: £255m (+11% cf. 2016)

As a leading professional services firm, large numbers of people join us for the excellent education opportunities we offer. Acquiring and developing talent is key to our business model and the quality of our services, so we place a lot of emphasis on training our people. In particular, we have large intakes of students from universities and schools each year. They undergo professional skills training with us, gaining technical knowhow as accountants, actuaries and other advisors. Over 600 people gained accounting qualifications with us this year.

We aim to retain as many of them as possible, but some use their skills as a springboard for a career in finance or other functional roles in companies across the UK and the world. Typically, our alumni have an increased earning power due to their professional qualifications which, in turn, generates incremental earnings over the course of their working lives.

In 2017, the education impacts we’ve measured for our accountants amounted to £255m, up £24m compared with 2016 as a result of the higher number of graduates we successfully trained.

Not all of our people are accountants, though. Our consultants and other professionals benefit from development opportunities too, but we haven’t valued them yet.

Community livelihoods

Impact: £0.5m (+1% cf. 2016)

We contribute to the livelihoods of our communities in which we operate in a number of ways. We can’t currently quantify all of the impacts we make in the livelihoods category. But, this year, we’ve included the impacts generated by the social enterprise Brigade, which can be attributed to PwC’s involvement as a major partner.

Brigade is a bar, restaurant and venue, based in central London, and is the home for a series of programmes that Beyond Food runs with people who are homeless or at risk of homelessness. It generates social value through the time these people - who were previously homeless, out of work, in prison and/or on various State-supported benefits - spend on the programmes, and the subsequent qualifications and employment they gain.

An example programme is the United Kitchen Apprenticeship, which provides six months’ work experience in the kitchens at Brigade, an NVQ Level 2 qualification and a further seven months on a work placement, where the apprentices can hone their skills and get ready for a career in the food industry.

In calculating the total impact of Brigade we estimate the social return on investment (SROI) generated in monetary terms for the impacts occurring as a result of the activity during the current financial year. Not all of the benefits are attributable to PwC alone, as we are just one of a number of partners involved. So, we apportion a percentage of the impacts, based on our proportion of Brigade’s overall funding.

Our social impact: £256m

Our environmental impact: -£146m

As a professional services firm, our direct environmental impact is small when compared to many other industries, but we're committed to minimising it as part of being a responsible business.

Our TIMM analysis, however, highlights the relative importance of our indirect and induced environmental impacts. These are 160x and 660x those of our direct impacts, respectively, because of the additional consumption they enable in the economy. Their scale reinforces the importance of our ongoing supplier and employee engagement programmes – and we’re working to positively influence these too.

Greenhouse gases

Impact: £64.5m (+6% cf. 2016)

Direct: £0.1m; Indirect £15m; Induced £49.4m

As a service-based business, it’s little surprise that greenhouse gases (£64.5m) account for the majority of our environmental impact. It’s calculated using a social cost of carbon, which measures the full economic cost of an incremental tonne of carbon dioxide (or GHG equivalent) over its whole lifetime in the atmosphere. In our own operations, most of this comes from the energy we use in our buildings and from travelling to work with our clients. So, we have programmes in place to help us to reduce our footprint from both, and are on track to meet our targets. We pioneer new, low carbon technologies where feasible, and pass on what we've learned to our clients and other organisations. You can find examples of how we're innovating in our environmental focus area. But, as our indirect and induced impacts are far greater than our direct, we want to influence these too, and are running an active supply chain engagement programme, which involves engaging our key suppliers on greenhouse gases through our ongoing membership of the CDP Supply Chain programme.

Air emissions

Impact: £28.5m (0% cf. 2016)

Direct: £0.005m; Indirect £5.4m; Induced £23.1m

For our business, air emissions are generated largely from the same activities that cause greenhouse gases – burning fossil fuels for energy, transportation etc. so they are tackled as part of our environmental and supply chain programmes. Indirect and induced impacts increased paid our people more, and spent more with our suppliers, while also shifting our spend from environmentally intensive sectors such as construction towards more office administration/business services sectors which have a lower environmental impact in total, but higher air emissions.


Impact: £6.6m (0% cf. 2016)

Direct: £0.02m; Indirect £2.3m; Induced £4.3m

Waste is our smallest environmental impact but we’ve still set ambitious targets to address it, because it’s the right thing to do, and as a responsible business, our people and other stakeholders expect it of us. We’ve already rolled out recycling in all our offices and are now collaborating with our suppliers to further reduce our waste and get as close as possible to our aspirational 2017 target of 100% recycling, which we fell short of at 86% this year.

Land use

Impact: £37.7m (-1% cf. 2016)

Direct: £0.001m; Indirect £4.4m; Induced £33.3m

Most of our land use impact occurs outside our operations, but we still want to do the right thing in the land we have influence over. That’s why we built green spaces to support biodiversity at our More London office, and a living wall, herb garden and insect-friendly borders on the terraces of our Embankment Place headquarters. We continue to monitor their biodiversity impacts with the help of experts.

Our indirect land use impact is primarily driven as a result of the footprint of the food we consume when in our offices, or staying in hotels while working for our clients. Our induced impacts arise largely from the food that our people, and our suppliers’ people, consume in their personal lives.

Combined, these mean that land use is our second largest environmental impact, so we’ve worked with our carbon offset provider to update our offset portfolio so that it includes projects which focus on protecting rainforest in biodiversity hotspots, and continue to evaluate how we might further address our land use impacts in the future.

Water use and pollution

Impact: £8.7m (0% cf. 2016)

Direct: £0.01m; Indirect £1.2m; Induced £7.5m

Our business doesn’t require large amounts of water, with most of the little impact we have occurring as induced impacts. We focus our efforts to reduce consumption through our office investment programme, as we enhance our real estate portfolio.

Our environmental impact: -£146m

Contact us

Latifa Kapadia

Latifa Kapadia

Director of Sustainability, PwC United Kingdom

Follow us