We run your operations with tech and talent so you can run faster, scale smarter, lead stronger.
Managed services
30%
efficiency improvement to insurance claims handling process.
Case study: Chester Street Holdings
Smarter operations lead to stronger returns.
Combining industry insight, technology and AI-powered delivery, our managed services help you achieve your ambitions by delivering so much more than outsourcing.
We bring the technology and the capabilities, skills and passion of our people to run and transform your business functions end-to-end, working in partnership with you and your teams – enabling you to cut costs, unlock reinvestment and realise value faster.
67%
of top-performing companies use managed services to strengthen performance and fill critical gaps.
How we work together
- Co-creating your solutions
- Flexible and agile delivery
- Right technology, real results
- Delivering at speed
- Sharing risk - and success
- Your lasting legacy
Co-creating your solutions
We bring together our industry and domain specialists and solution architects with your teams to design and build solutions with you. We curate the right technology solutions by optimising your existing assets and introducing new leading edge and established technologies from our ecosystem of alliances.
Flexible and agile delivery
We build the right team of specialists for every, individual solution - run from our offices, or from yours. We continually invest in training and development with 10,000+ hours a month of domain, expert-led training programmes.
Right technology, real results
In addition to our strong technology alliances, we have built our own Advanced Research Centre, collaborating with universities to uncover next-generation technology and products, to curate the right technology for you.
Delivering at speed
We can deploy our teams at speed when you need them most, or transform and continue to run a service long-term.
Sharing risk - and success
Our commercial arrangements reward the value and outcomes we deliver. And our flexible and agile contracts mean you are always in control and able to up-and down-scale capacity as you need it.
Your lasting legacy
We challenge thinking, introduce new ways of working and develop your own teams to make them stronger for the long-term and deliver sustained outcomes.
Our client stories
Building change excellence: L&G and PwC’s managed service collaboration
How we collaborated with L&G to establish and run its change and transformation managed service capability
Driving operational excellence with West Midlands Pension Fund
Our pensions consulting and managed services teams provided strategic advice supporting both short and long-term delivery capability, to meet evolving customer needs and compliance with industry regulations.
NFU Mutual: Transforming insurance in the digital age
Discover how PwC are running Cloud and Application Evolution Services on Microsoft Azure for the UK insurer NFU Mutual.
Banking on the UK’s future
When the government came to us to help them set up the Future Fund, they thought it would take months. We were able to get it up and running in a matter of weeks.
Making bold claims in insurance
We built a new platform for Chester Street and moved 65 staff onto it in just eight weeks. The result is a digitised, integrated claims handling process that’s 30% more efficient.
Boosting the health of a patient call centre
With a pandemic backlog overwhelming their call centre, Ramsay Health Care needed help fast. We picked up the phone to 29,000 patients and reinvigorated processes for an improved experience.
Explore our managed services
- Business outcome managed services
- Risk and regulatory managed services
- Technology managed services
- Bundled services
Business outcome managed services
Customer managed services
Get services that manage customer-facing operations such as onboarding, case handling, complaints resolution, and digital service centres. These are typically high-volume, workflow-driven processes that benefit from automation and AI to improve client experience and efficiency.
Tax managed services
Get connected tax compliance, accounting services, and payroll tax. This includes Pillar 2 reporting, statutory accounts, and real-time filing solutions with our alliance technology.
Finance managed services
Full-spectrum finance function outsourcing and transformation gives you statutory reporting, accounts payable/receivable, consolidation, ERP add-ons, and cash cycle optimisation.
Risk and regulatory managed services
Financial crime managed services
Get specialised KYC, AML, sanctions, and transaction monitoring services delivered at scale. Anchored in long-term managed operations our services provide regulatory compliance capacity for banks, asset managers, and other financial services firms.
Cyber managed services
Get managed detection, response, and cyber monitoring services delivered through platforms including Microsoft Sentinel or Google Chronicle. These services provide always-on security operations, portfolio rationalisation, and incident response extensions.
Enterprise risk and compliance
Benefit from ongoing services that manage compliance programmes, controls testing, risk monitoring, and regulatory obligations. This spans “small c” compliance (controls execution, SOX, operational risk) and “big C” compliance (industry-specific regulatory monitoring), delivered through multi-year annuity contracts.
Technology managed services
Application evolution services
These services support you after major technology implementations, ensuring platforms like Oracle, Workday, Salesforce, SAP, and Microsoft Dynamics continue to evolve, run efficiently, and integrate with AI and data capabilities. It’s the “run and evolve” layer that locks in long-term transformation value.
Bundled services
If you need support across several functions, we can combine our services - including HR, procurement, supply chain and legal - into a single, streamlined managed service tailored to your organisation. We offer the flexibility to bundle capabilities into integrated, end‑to‑end solutions that work seamlessly alongside your teams and systems.
Working with government and the public sector
Our managed services for government and public sector organisations, offered under the RM6295 Outsourced Services Framework, provide access to transformational business process solutions.
By combining operational expertise, service management and enabling technology to support the delivery of complex, high-volume and regulated services, we partner with government and public sector organisations to run and transform core services - balancing day-to-day operations with continuous improvement and targeted transformation.
We offer people, technology and transformational advisory services in the following areas:
Making technology work for you
Our ecosystem of technology partners spans the biggest established names through to bespoke and industry-specific solutions, alongside our own proprietary tech. And because we know how to embed these seamlessly into your people and operating environment, you see results faster.
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