Financial Crime, Customer Onboarding and Lifecycle Management

Operate provides effective solutions coupled with experienced resources to those organisations that need assistance dealing with Financial Crime and Anti-Money Laundering regulations, including KYC/CDD.

Operate’s Financial Crime Centre of Excellence consists of over 400 experienced financial crime professionals who successfully remediated over 50,000 KYC/KYB files in 2018.
We combine these AML experts with our Operational Excellence methodology and PMO Mobilise framework (ISO 9001 Quality Management accredited) to ensure effective delivery of large scale managed services and remediations.
We focus on our clients’ ever-changing financial crime challenges and combine innovative technology solutions and our highly skilled team, led by industry-recognised Subject Matter Experts, to overcome them.
Our team delivers complex KYC/CDD programmes. Our team is mature, trusted and agile with regards to crisis-driven delivery, focussing on what matters most to our clients. We provide scalable managed solutions built around robust technology platforms, skilled people and lessons learned from handling multiple, complex remediations.  
We continually explore enhancements and automation options through investment in our people and technology – identifying areas that can be streamlined and automated to provide clients with the best, most efficient services available.

Client Onboarding and Ongoing Review

We combine agile technology with expertise in ‘Know Your Customer’, client on-boarding and AML regulatory standards to ensure a seamless client service.

KYC and Client Due Diligence Remediation

We employ a proven capacity model which allows us to design industry leading KYC/CDD remediation programmes. We gain a unique understanding of client requirements, to rapidly mobilise, deliver and manage large scale remediation programmes.

Transaction Monitoring

We deliver tailor-made monitoring solutions that combine evolving technologies and can be calibrated to client-specific financial crime risks, with a specialist investigation of alert capability that is trained to spot suspicious activity and emerging financial crime risks.


PEP and Sanctions Screenings

We utilise innovative technology platforms to reliably screen customer data to identify individuals and entities subject to global sanctions and Politically Exposed Person relationships.



Perform, Best Practice Program Management, Financial Crime Subject Matter Expertise, Mobilise, Operational Excellence Framework    


International Compliance Association - Introductory Certificate in AML or KYC, International Compliance Association - Advanced Certificate in AML, ACAMS - Certified Anti-money Laundering Specialist


MS Office suite, SharePoint, Google suite, Power BI, AI, Robotic process automation (RPA), Relativity, SEAL, AANA, NetOwl

Contact us

Stuart Croft

Stuart Croft

Director, FinCrime Operations, PwC United Kingdom

Tel: +44 (0)7713 793612

Imran Farooqi

Imran Farooqi

Partner, PwC United Kingdom

Tel: +44 (0)7711 924681

Ian McConnell

Ian McConnell

Partner Responsible - Operate, PwC United Kingdom

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