Please note that following its liquidation, Carillion has ceased trading and all contracts have transitioned to alternative third party providers. The information below is provided to support former Carillion employees.

Frequently asked questions from former Carillion employees are detailed below. Should this not answer your query, please contact us on the contact details provided at the end of this page:


Question: Reference request

Answer: The Company is in liquidation and we hold limited records on former Carillion employees. If the employee in question was employed by the Company post 15 January 2018, the employee will already have been provided with a factual reference for prospective employers. As such, please contact the employee directly to request a copy of this. If the employee was not employed by the Company post 15 January 2018, we are regrettably unable to provide any further information on their employment.


Question: P45, P60 and P11D requests

Answer: These have previously been issued to all employees, unfortunately we can no longer issue duplicates as we hold limited records on former employees.


Question: Payslip requests

Answer: Unfortunately, due to the liquidation we hold limited records on former Carillion employees. As a result we are unable to provide you with any payslips.


Question: Training / qualification records request

Answer: Please contact the awarding / accreditation body who should be able to assist you.


Support with finding a new job

Extensive efforts were made to support people to find new roles with other employers.

Jobcentre Plus is available to support any former Carillion employees affected by the liquidation.

The National Careers Service provides free, up to date and impartial information, advice and guidance on careers, skills and the labour market in England. Call a professional careers adviser on 0800 100 900 (8am to 10pm daily).

Read this redundancy fact sheet for more information:

Looking for work and claiming benefits if you’re made redundant


Getting help with your application for redundancy payments

If you worked directly for the liquidated companies under an employment contract you may be entitled to redundancy and other related payments from the Insolvency Service.

Self-employed contractors and agency workers who provide services to the companies are not eligible to apply for redundancy payments.

If you were an employee of the liquidated companies you will have received from the Special Managers a case reference number (for example CN12345678). Once you have this information you can apply online.


Form RP1  Claim Reference Number - Claiming for Redundancy Pay

Form RP1 entitles you to claim for outstanding monies due to you including statutory redundancy entitlement. You are entitled to claim statutory redundancy if you have been continuously employed by the Company for more than two years.

The Special Managers on behalf of the Official Receiver have issued letters to all individuals affected by the liquidation including the data the Redundancy Payments Service (RPS) requires to make the payment that may be due to employees.

Please note that salary for the purpose of all claims handled by the RPS will be subject to the statutory maximum limit of £489 or £509 per week, depending on the date that your employment terminated.

The RPS has established a specialist team spanning both the Redundancy Payments Service in the Insolvency Service and Carillion’s HR department to process payments for claims payable for redundancy pay on the form RP1 as quickly as possible. As a result of the systems the RPS have established to prioritise these payments the RPS are aiming to pay your claim quicker than their agreed 14 day target.

If you have received your Claim reference number and have not completed the online RP1 we would encourage you to do so at your earliest convenience to ensure you receive any statutory amounts that may be due to you.

Please note the Claim Reference numbers are unique and should in no circumstances be shared as this may delay agreement and payment of your claim.


Form RP2 - Claiming for Statutory Notice Pay

Form RP2 is for claiming compensation for loss of notice.

The RPS will send you a claim form (RP2) directly. You will not receive this until after the end of your statutory notice period. You do not need to do anything, this will happen automatically. The length of your statutory notice period will depend upon your length of service with the company.

You will be entitled to one week’s notice after one month’s service, two weeks after two years, then one week for every complete year you worked. The statutory maximum is 12 weeks. For example, an employee who had worked for the company for 12 years or more will not receive an RP2 form for 12 weeks from the date of their redundancy. Employees with a shorter length of service will receive their forms at an earlier date.

Any part of your notice that you have not worked and where you have received wages from a new job or any benefits you were entitled to (even if you did not claim them) will be deducted from your claim for statutory notice pay. This part is not taxable, although basic tax is taken into account when calculating the amount due to you.

Any contractual notice should be claimed separately in the insolvency proceedings.

Should you not receive a form or wish to enquire about a payment, please contact the RPS directly by telephone on 0330 331 0020 or by email at redundancyclaims@insolvency.gsi.gov.uk


Redundancy support in Scotland

In Scotland, redundancy support is provided through the Scottish Government’s Partnership Action for Continuing Employment (PACE) initiative.

The PACE Redundancy Helpline 0800 917 8000 is operated by Skills Development Scotland or help is available at www.redundancyscotland.co.uk.

Facing Redundancy Scotland Guide – http://www.skillsdevelopmentscotland.co.uk/media/41081/pace-facing-redundancy-brochure-a5-single-pages-1.pdf


More information

Further useful information can also be accessed via these sites:





Agency workers

Agency workers should contact their agency with any questions relating to their engagement.  


Support for employees

The remaining Carillion employees left the business on 31 December 2018.

Should you have an employee related query please email details of your query along with your full name and employee reference number to uk_employees_carillion@pwc.com  where we will aim to respond to your query.

For any queries in relation to pensions, please call 0800 7561012 to speak to a member of the Pensions Advisory Service. For any suppliers, customers, investors, agency workers or subcontractors who need to contact the Company in liquidation or the Special Managers, please visit the Carillion liquidation website at www.pwc.co.uk/carillion for further information on where to address your query.

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