Workforce Transformation and Change

Delivering the right workforce size, shape, skills, culture - and supporting leaders and people through the change

The rate of innovation and change is unprecedented and almost all organisations are going through transformation. Capabilities and skills in the workforce, the employment models, the shape of the organisation, what employees expect and the culture are all transforming too. The challenge faced by companies is in understanding what this needs to look like, and building the pathway there. What is the right size, shape, skills and culture for your organisation? It often starts with workforce strategy - the current supply and future demand modelling and then the infrastructure that takes you there. Organisational leaders are critical in the success of workforce transformation. Leadership will make the difference on embedding new ways of working, as well as supporting people to enhance productivity, inclusion, innovation, and engagement.

Our expertise helps organisations design solutions, work through the implications of transformation and put in place the programmes that support you and the workforce on that journey. From operating models, strategic workforce planning, organisation design, performance, leadership and culture, talent attraction and management, EVP, and change management - we work with leaders and teams to co-create a workforce and environment that is sustainable, resilient and can adapt.

How we can help

People centric change approach

We can work with you to deliver a strategic approach to change by understanding what’s driving the need for change, what needs to change and helping you identify a clear vision. We can collaborate with you to create a plan that enables your people to execute and embrace lasting transformation by empowering them to change their behaviour by focusing on the critical few things that drive successful results for you.


Change readiness assessment

Evaluating the level of risk and readiness of your organisation can be done at anytime through our assessments; they can be used as a baseline evaluation for an upcoming project, an audit for an ongoing programme or to assess the past history of change and why it may not have been successful.


Building your internal change capacility

Our internal change methodology helps you build in-house change management teams and capability over time, using three models that can work with your organisation to different degrees - Centre of Excellence, Leveraged Talent and Project Based Change.


People communications

We can partner with you to embed the right people communications in the delivery model of your project, making the shift from transactional to inspirational communications. We can work with our Digital Experience team to help you define the right strategy and then translate complex, critical information into simple, user-friendly and thought-provoking imagery. These can be used to craft messages that attract attention, stimulate conversation and accelerate transformation.

Skills based organisation

Partnering with organisations to assess jobs and skills architecture, leveraging generative AI to deliver organisational agility, at pace and scale to meet future demands.

Upskilling and Reskilling

We work with clients to build a future-ready workforce with personalised learning journeys that use a combination of data-driven insights, human-centred design, and behavioural science, delivering relevant and impactful upskilling and reskilling opportunities.

Find out more

Change engagement and adoption

Delivering the right workforce size, shape, skills, culture - and supporting leaders and people through the change.

Workforce productivity and efficiency

Helping organisations design and implement HR functions with the right operating model, capabilities and tools through the use of technology and Generative AI to boost the productivity of your HR function.

How agile are you?

Limited awareness of the requirements of the workforce to deliver future business strategy

Acknowledges the importance of workforce agility to deliver future strategy but there are limited examples of related initiatives

Implementation of some initiatives to promote workforce agility is evident and is considered at in line with business strategy refresh

Workforce agility and business strategy go hand-in-hand.  At the forefront of agile innovation, there is demonstrable evidence of its application across the organisation

Contact us

Will Barkway

Will Barkway

Partner, PwC United Kingdom

Tel: +44 (0)7710 396634

Alexa Highfield

Alexa Highfield

Partner, PwC United Kingdom

Tel: +44 (0)7841 786985

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