Customers

We are recommending that all customers check their debit/credit card purchase protection arrangements.  If customers do not receive a refund via this route they should submit a claim into the liquidation.  Details of how to submit a claim are set out on our website http://www.pwc.co.uk/madedesign  under the “creditor section”.

Unfortunately once the company entered administration, it ceased to operate as it had previously.

Please see the latest progress reports for estimated return to creditors and timings in the section named Documents to download.

What has happened?

Like many retailers, but in particular those selling big-ticket products, the Company has been heavily impacted by significant decline in consumer spending from cost of living pressures, rising import costs and continuing supply chain pressures.

After a challenging period and to protect value for the Company’s creditors as a whole, Rachael Wilkinson, Peter Dickens and Zelf Hussain were appointed as Joint Administrators of Made.com Design Ltd on 8 November 2022.

Will I still receive my order?

Customer orders which are already within the delivery network with delivery service providers who have agreed to continue supporting the Company in administration should be delivered this week. Unfortunately, those orders which are still in production and/or are not currently available for dispatch will not be delivered. 

All orders which were already within the delivery network should have been delivered. Unfortunately those orders that were not in the delivery network will not be delivered. If you did not receive your order and have not asked for a delivery date which has not yet passed, then unfortunately your order will not be fulfilled and we ask that you please follow the guidance on how to register your claim in the administration if you are unable to claim via your credit/debit card provider.

I have not received my order, what can I do? 

Customers whose products will not be delivered are reminded to check their credit and debit card purchase protection agreements. 

If you do not receive your order and you are unable to claim through your credit or debit card provider, you are what is referred to as a creditor of the Company and you can submit a claim to the Administrators/Liquidators. Please see information on how to submit your claim in the Creditors section of our website www.pwc.co.uk/madedesign.