Welcome to the Risk & Regulation Rundown podcast series. This monthly podcast is led by PwC host Tessa Norman, who's joined by a range of guests each month.
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Series 5 Episode 10: A cultural and perimeter shift: strengthening resilience of critical third parties
In this episode, host Tessa Norman is joined by two PwC Directors: Julia Ramsay, a specialist in Third Party and Supply Chain Risk, and Tom Kohler, a specialist in Financial Services Resilience and Risk Management, to explore the regulation of critical third parties (CTPs).
Our expert guests delve into the details of the incoming regulatory regime for CTPs, sharing insights on the outcomes policymakers are seeking to achieve, and the steps CTPs and financial services firms can take to prepare for the proposed new rules. Our guests also exchange perspectives on broader regulatory measures aimed at boosting resilience in other sectors, as well as how firms can manage overlapping rules and harness the strategic opportunities this presents.
Note: This episode was recorded prior to publication of HMT's CTP policy paper on 21 March 2024, which confirms the timelines and criteria for designation discussed in the podcast.
Series 5 Episode 9: Deadlines, data and double materiality - in the thick of CSRD
In this episode, host Tessa Norman is joined by Director Esther Rawling, and Senior Manager Lucas Penfold from PwC’s Sustainability practice, for a deep dive into the EU’s Corporate Sustainability Reporting Directive (CSRD).
Our expert guests delve into implementation hurdles facing banks, asset managers and insurers, and share practical tips to overcome those challenges as they prepare for the upcoming reporting deadlines. Our guests also share perspectives on the pace and scale of sustainability regulatory change in the UK and beyond, how that’s likely to be shaped by political change, and what firms can expect from the broader policy and regulatory agenda in the year ahead. Finally, we discuss how firms can generate value from their approach to embedding these sustainability initiatives.
Series 5 Episode 8: The year ahead: geopolitics, divergence and the productivity conundrum
In the first episode of 2024, host Tessa Norman is joined by Isabelle Jenkins, PwC UK’s Financial Services Industry Leader, and Lord Gavin Barwell, a PwC Senior Advisor and former MP and Chief of Staff to Theresa May, to look ahead to the geopolitical, economic and regulatory drivers set to shape financial services this year.
Our guests explore the implications of a fast-evolving and complex global landscape, discussing the swathe of upcoming elections and their impact on policy and regulation in 2024. Our guests also reflect on the regulatory and market trends influencing financial services this year - from technology and AI, to ESG and consumer protection - and how firms can navigate the opportunities and risks these present.
Series 5 Episode 7: Digital assets - the global march of regulation
In this episode, guest host Andrew Strange is joined by Amanda Wick, Founder and CEO of the Association for Women in Crypto, and Laura Talvitie, Digital Assets Lead in PwC’s Financial Services Regulatory Insights team, to delve into the world of digital assets.
Our expert guests discuss the recent developments in digital asset regulation, both in the UK and globally, and share their perspectives on the direction of future policy evolution. Our guests reflect on the use cases of digital assets for the traditional financial services sector, as well as share their perspectives on the value of diversity and inclusion in the digital assets industry.
Series 5 Episode 6: The diversity & inclusion journey - embracing the regulatory momentum
In this episode, guest host Andrew Strange is joined by Stephen Pegge, Managing Director at UK Finance, and Katy Bennett, a Director leading PwC’s Diversity, Equity and Inclusion consulting business, to explore how the financial services sector is embracing diversity and inclusion (D&I).
Our expert guests reflect on the enhanced regulatory focus on D&I in the sector, and discuss the challenges facing firms in meeting the proposed new regulations. Our guests also share insights on the steps firms are taking to drive positive change within the industry, including through data gathering and enhanced governance and accountability, and consider what a supervisory regime could look like.
Series 5 Episode 5: Money mules and fraudsters - stepping up the financial crime response
In this episode, guest host Andrew Strange is joined by Alex West, PwC’s banking and payments fraud team lead, and Ben Luddington, a Director in PwC’s financial crime practice, to explore the critical role of financial services firms in tackling financial crime and fraud.
Our expert guests share reflections on firms’ response to enhanced regulatory pressures, in particular through the incoming authorised push payment fraud rules, and debate the implications this will have on the banking and payment sectors. Our guests also discuss the broader operational, compliance and financial challenges facing firms in the battle against fraud and financial crime, and the key steps firms need to take to meet evolving regulatory expectations, including how to deploy technology effectively.
Series 5 Episode 4: Consumer Duty - technology solutions in a Day 2 world
In this episode, host Tessa Norman is joined by James Williams, a Senior Manager in PwC’s Banking Conduct team, and Lin Yang, a Senior Manager in PwC’s Technology, Data and Analytics team, to share reflections on firms’ implementation of the FCA’s Consumer Duty.
Our expert guests explore firms’ transition from project mode to business-as-usual,and how they can leverage innovative technology and data solutions to meet the ongoing demands of the Duty and deliver better customer outcomes in a sustainable way. Our guests also discuss where the FCA is focusing its supervisory attention and how its approach is likely to evolve over time.
Series 5 Episode 3: The Transatlantic perspective - exploring the regulatory agenda in the US and UK
In this episode, host Tessa Norman is joined by Adam Gilbert, PwC’s Global Senior Regulatory Advisor on financial services, and Conor MacManus, a Director in PwC’s Financial Services Regulatory Insights team, to explore the evolving regulatory landscape in the United States and the UK. Our expert guests delve into the areas of alignment and divergence in the agenda of policymakers and regulators, and what these mean for firms.
Our guests share their perspectives on regulatory responses to recent market disruption, as well as exchange views on Basel III implementation and the expanding consumer protection agenda on both sides of the Atlantic. They also consider the fast-moving world of ESG and technology, comparing and contrasting regulators and policymakers’ emerging regulatory priorities, and the impact on firms with a global footprint.
Series 5 Episode 2: Sustainability reporting - decoding CSRD
In this episode, host Tessa Norman is joined by Justine Dixon, a Senior Manager in PwC’s Sustainability practice, and Lucas Penfold, a Senior Manager in PwC’s Regulatory Insights team, to take an in-depth look at the EU’s Corporate Sustainability Reporting Directive (CSRD).
Our guests explore the details of the EU’s CSRD package and the steps firms should take to prepare as the implementation period enters a critical phase. They also exchange views on how CSRD interacts with developments in UK sustainable finance regulation, the challenges CSRD presents for firms, and how they can overcome these hurdles.
Series 5 Episode 1: Piecing the governance puzzle together
In this episode, new host Tessa Norman is joined by David Croker, leader of PwC’s Asset and Wealth Management risk and regulatory business and a partner in PwC’s sustainability practice, and Harry Howe, a Director in PwC’s Banking team, to spotlight the ever critical role of governance in how firms respond to the evolving regulatory and economic landscape.
Our guests look at the intensifying supervisory focus on governance, and the challenges firms need to overcome to meet the regulators’ evolving expectations. They also discuss the impact of recent and potential changes to the regulatory agenda in this space, including the growth of ESG, possible changes to the SM&CR, and the introduction of the Consumer Duty. Finally, our experts explore how firms can strategically link together the various pieces of the governance puzzle and determine what good governance looks like for their business model, both now and in the future.
Series 4 Episode 5: Basel 3.1 - who are the winners and losers?
In this episode, host Andrew Strange is joined by Gordon Kemp and Stefanie Aspden, from PwC’s Risk & Regulation practice to unpick the PRA’s proposed Basel 3.1 prudential reform package. Our guests explore some of the winners and losers of the prudential banking changes, the key considerations for firms impacted, as well as how the UK’s proposals set against the approaches taken by other international partners.
Series 4 Episode 4 - A view from the continent: A year of regulatory reform and the European perspective
In the first episode of 2023, host Andrew Strange is joined by Conor MacManus, from PwC’s Regulatory Insights team, and Michael Huertas, a Partner in PwC Germany, to reflect on the UK’s 2023 regulatory change agenda, spotlighting key elements of the Government’s Edinburgh Reform package and sharing perspectives on the response from European policymakers and the EU financial services sector. Our guests also set out their predictions for the fortunes of the year ahead, as authorities in the UK and EU navigate a challenging political and economic environment.
Series 4 Episode 3 - Setting up for success: Driving value from sustainability regulation
In this episode, host Andrew Strange explores the ESG regulatory agenda alongside two expert guests. Lynne Baber, a Partner leading PwC’s sustainability practice, and Lucas Penfold, from PwC’s Regulatory Insights team, join to discuss the myriad of regulatory initiatives and their impact on the financial sector, corporates, and the wider economy. Our guests also share their perspectives on how firms should be seeing this as more than a compliance exercise and can embrace it to drive long-term value creation for their businesses and wider society.
Series 4 Episode 2: Reaping the rewards of Operational Resilience
In this episode, host Andrew Strange analyses the Operational Resilience regulatory agenda alongside two expert guests. Duncan Scott, from PwC’s Crisis and Resilience practice, and Paul Williams, a specialist adviser on Operational Resilience for PwC, join the podcast to take a look at regulatory landscape, the challenges facing firms, and the importance of embedding resilience in an increasingly volatile environment.
Our experts also give their view on the future outlook for regulation in the UK and globally, the expectations of supervisors, and what this means for firms seeking to achieve resilience.
Series 4 Episode 1 - Consumer Duty - translating policy into practice
In this episode, host Andrew Strange revisits the FCA’s Consumer Duty, alongside guests Iqy Hunjan and Ian Ody, Directors in PwC’s Consulting practice. Our expert guests navigate the FCA’s final Consumer Duty rules and guidance, exploring the key challenges facing firms in complying with the new requirements, as well as analysing the regulator’s expectations on monitoring outcomes.
Our guests also talk through the progress firms have made to date across the market, breaking down what ‘good’ looks like for firms’ implementation plans and the delivery of good outcomes for their customers.
Series 3 Episode 11: Demystifying the Metaverse
In this episode, host Andrew Strange delves into the Metaverse world, alongside guests Yanna Zhu from PwC’s Metaverse Technologies team, and Laura Talvitie, a Senior Manager, in PwC’s FS Regulatory Insights team. Our expert guests break down the developing Metaverse landscape and discuss current trends and the drivers behind its recent high profile. Our guests also analyse what the future may look like for financial services firms grappling with the opportunities and risks the Metaverse presents, as well as what direction regulation may take in the future.
Series 3 Episode 10: Navigating Solvency II reform and the PRA’s insurance agenda
In this episode, we discuss the evolving prudential agenda in the insurance sector. Host Andrew Strange is joined by Sarah Watson, a Senior Manager in PwC’s Insurance Regulatory practice, and Anirvan Choudhury, a Senior Manager in our Financial Services Regulatory Insights Team. We talk about the UK’s Solvency II reform and what this will mean for insurers, their capital requirements, and their pricing. We also discuss the PRA’s priorities as set out in its business plan, including operational resilience, climate risk and diversity and inclusion, and how these will impact insurers.
Series 3 Episode 9: An ambitious agenda - what the PRA’s business plan means for banks
In this episode, host Andrew Strange discusses the PRA’s business plan and what it means for banks, with two expert guests. Conor MacManus, a Director in PwC’s Financial Services Regulatory Insights team and Stephanie Henderson-Begg, a Director in our Banking Prudential team, join the podcast to analyse the PRA’s upcoming agenda and priorities, including governance and risk management, responding to digital innovation, and ensuring orderly exit. They also cover what the UK regulators’ additional objective for growth and international competitiveness (introduced as part of the Future Regulatory Framework review) will mean in practice, and how banks can prepare for Basel 3.1.
Series 3 Episode 8: Pivoting to outcomes – dissecting the FCA’s business plan
In this episode, guest host Tessa Norman discusses the FCA’s business plan and strategy with Andrew Strange and Conor MacManus, Directors in PwC’s Financial Services Regulatory Insights team. We look at how this year’s plan has been shaped by the challenging political and economic context, what the plan tells us about the regulator’s priorities and expectations, and the practical steps firms can take in response. Our experts also give their views on the FCA’s fleshed-out approach to outcomes-based regulation, and what this means for firms and how they approach compliance.
Series 3 Episode 7: Reaching a tipping point on AI regulation
In this episode, host Andrew Strange discusses the evolving regulatory approach to artificial intelligence (AI), alongside PwC guests Fabrice Ciais, Director of AI, and Belinda Baber, a Manager in the FS Regulatory Insights team. With the AI Public Private Forum (AIPPF) recently publishing its final report, the regulatory direction on AI is becoming clearer. Our expert guests discuss how FS firms are using AI and how that’s likely to evolve; the actions firms should take following the AIPPF report; the challenges firms face on topics including governance and explainability, and how they can overcome them.
Series 3 Episode 6: Consumer duty - preparing for a shake-up to conduct regulation
In this episode, host Andrew Strange discusses the FCA’s consumer duty proposals with guests David Kenmir, a Partner in PwC’s Authorisation and Conduct practice, and Tessa Norman, a Manager in our Financial Services Regulatory Insights team.
We discuss the challenges the proposals present for firms, from the need to make subjective judgment calls, to meeting the FCA’s expectations on monitoring outcomes, as well as how firms can embrace the opportunities associated with the proposals. We also cover the steps firms can take to prepare, and what the proposals will mean for firms’ supervisory interactions with the regulator.
Series 3 Episode 5: Hybrid working – regulation, culture and the future of work
As many firms move to a long-term remote/hybrid working model, there are a range of issues to navigate, from meeting regulatory expectations, to maintaining cultural cohesion. In this episode, host Andrew Strange is joined by Sarah Passmore, a Director in PwC’s People and Organisation business, and John Newsome, a Director in our Asset Management regulatory practice, to discuss how firms are approaching these challenges and how they can manage the associated risks.
We talk about meeting the FCA’s recently published expectations on remote/hybrid working, managing the regulatory and tax implications of staff working outside the UK, and navigating the wider impacts of hybrid working, from leadership to culture and diversity and inclusion. Our guests also discuss the impact on employee attraction and retention, the growing ‘power shift’ from employers to employees, and what the future of work looks like.
Series 3 Episode 4: The future of insurance and wealth management
In this episode, we discuss how a range of market, societal and regulatory shifts are changing the way insurers and wealth managers do business. Host Tessa Norman is joined by Andrew Strange, a Director in PwC’s FS Regulatory Insights team, who specialises in asset management, and Darshan Chandarana, a PwC Partner who specialises in digital transformation.
We discuss the recent acceleration in the adoption of new technologies such as cloud, and how firms are using these developments to take a more customer-centric approach. We also talk about the FCA’s focus on value and customer outcomes, the impact of public policy debates on issues such as social care and access to advice, and what insurance and wealth management firms can learn from the banking sector.
Series 3 Episode 3: Unpacking COP26 – navigating the climate risk and ESG agenda
With regulators and policymakers issuing a raft of ESG announcements in recent weeks against the backdrop of COP26, in this episode we discuss what those developments mean for financial services firms. Regular host Andrew Strange is joined by Lucas Penfold, a Senior Manager in PwC’s FS Regulatory Insights team, who specialises in ESG and asset management, and Declan McGinn, a Senior Manager in our Sustainability & Climate Change practice, who supports our banking clients on ESG transformation.
We discuss the key messages from COP26, and the challenges firms face in meeting evolving regulatory requirements, from strategy to resourcing and data. We also look ahead to the key issues that firms should be focused on next year and beyond, including upcoming regulatory deadlines in the UK and EU, how the PRA will enforce its climate risk requirements following the end of 2021 deadline, and how banks can deliver on their net zero commitments.
Series 3 Episode 2: Future proofing the money laundering regime in an age of crypto
In this episode, we discuss the UK’s evolving anti-money laundering and terrorist financing regime, what that means for financial services and cryptoasset firms, and how the cryptoasset market is developing more broadly. Regular host Andrew Strange is joined by Hannah Swain, who leads PwC’s Financial Services Regulatory Insights team and is an expert on financial crime, and Haydn Jones, who leads our crypto and blockchain practice. Our experts cover the challenges of creating a future-proof money laundering regime in a rapidly evolving market, how the regulatory framework for cryptoasset firms is developing, and the benefits and risks that developments in digital currencies can bring for financial services.
Series 3 Episode 1: Embracing diversity and inclusion – strategy, data and watermelons
In this episode we discuss diversity and inclusion, looking at how firms are approaching this important topic as it continues to rise up the regulatory agenda. Regular host Andrew Strange is joined by Brenda Trenowden, a PwC Partner who leads our inclusion and diversity client business and is a former Global Chair of the 30% Club, and Jasmine Campbell, a Senior Manager in our internal audit team who works with a range of clients on inclusion and diversity.
We discuss the regulators’ recent discussion paper on diversity and inclusion, and the areas where firms are making progress and experiencing challenges – from governance to data and strategy. We also look at how focusing on diversity and inclusion can help firms achieve better business outcomes, and what is meant by the term ‘watermelon company’ – and how to avoid being one.
Series 2 Episode 11: Duty calls amid the changing face of UK regulation
In this episode we discuss the FCA’s proposals for a new consumer duty, as well as how the UK’s regulatory framework is evolving outside of the EU. PwC Manager Tessa Norman is the host for this episode, with regular host Andrew Strange joining as a guest to discuss how a consumer duty would impact both firms and customers, alongside PwC Director Conor MacManus, who covers the changing shape and increasing scope of UK regulation.
We discuss how the consumer duty proposals could impact product design, business models and accountability. We also consider how the proposals fit within the broader shift towards a more outcomes and principles-based approach to regulation – and the benefits and challenges that brings for firms.
Series 2 Episode 10: From diversity to data – ESG flashpoints
In this episode we discuss ESG, or environmental, social and governance issues – returning to the subject of one of our most popular episodes (check out Series 2 Episode 1: Finding purpose through ESG). Regular host Andrew Strange is joined by Jon Williams, a Partner in our sustainability and climate change team and a member of the FSB’s Task Force on Climate-related Financial Disclosures, and Luke Nelson, a Senior Manager in our Regulatory Insights team.
We discuss the packed regulatory agenda, how firms are tackling issues such as social purpose, diversity and net zero strategy, and the challenges and opportunities that ESG initiatives bring.
Series 2 Episode 9: Operational resilience – the end of the beginning
In this episode we discuss the UK authorities’ finalised approach to operational resilience. Regular host Andrew Strange is joined by Adam Stage, who leads PwC’s regulatory insights on operational resilience, and Kelechi Igboko, a Director who leads the operational resilience work we deliver to a range of clients. We cover what firms need to do to comply with the policy and how they can overcome some of the challenges it brings.
For more information on the UK authorities’ final policy, please see our Hot topic publication, as well as our publication on the PRA’s outsourcing and third party risk supervisory statement.
Series 2 Episode 8: Vulnerable customers – from expectations to action
In this episode we discuss the FCA’s final guidance on the fair treatment of vulnerable customers. Regular host Andrew Strange is joined by PwC Partner Angus Goldie and Conor D’Arcy, Head of Research and Policy at the Money and Mental Health Policy Institute, to discuss how the guidance will impact both firms and consumers. We cover how the guidance will be supervised and enforced, the challenges firms face in meeting regulatory expectations, and the extent to which the guidance will help consumers.
Series 2 Episode 7: Re-articulating risk - preparing for the IFPR
This episode explores one of the first post-Brexit regulatory initiatives to hit financial services firms: the Investment Firm Prudential Regime (IFPR). Regular host Andrew Strange is joined by PwC Partner David Croker and PwC Director Jill Townley to discuss how the regime will impact the way firms approach risk and remuneration; what firms need to do to prepare for implementation; and how the UK and EU regimes compare.
Series 2 Episode 6: Cryptoassets - regulating the future of money
In this episode, we discuss the rapidly evolving cryptoassets market. Regular host Andrew Strange is joined by Henri Arslanian, PwC’s Global Crypto leader who’s based in Hong Kong, and Sharon-Marie Fernando, a Senior Manager in PwC’s UK Financial Services Regulatory Legal Practice. We cover how regulators are developing their approaches to cryptoassets, both in the UK and elsewhere, and the challenges and opportunities that cryptoassets present for financial services firms.
Series 2 Episode 5: Insurance: Tackling climate and reforming Solvency II
In this episode, we discuss the regulatory landscape for insurers, from the impact of climate change, to upcoming changes to the prudential rules. Regular host Andrew Strange is joined by Rod Bryn-Hussey, a Director in PwC’s Insurance Risk and Regulation practice, and Anirvan Choudhury, a Senior Manager in PwC’s Regulatory Insights team. We cover how the climate change agenda is impacting insurers, what the UK’s review of Solvency II means for firms, and how competing regulatory priorities fit together.
Series 2 Episode 4: The future of regulation: In conversation with HMT
HM Treasury (HMT) joins us for this episode, as we discuss how the regulatory framework will develop in a post-Brexit world. Regular host Andrew Strange speaks to Lee O’Rourke, Senior Policy Adviser for the Future Regulatory Framework at HMT, and Conor MacManus, a Director in PwC’s FS Regulatory Insights team, about how the future framework is taking shape, and some of the benefits and challenges it might bring for firms and regulators.
Series 2 Episode 3: Harnessing behavioural science and consumer insights
In this episode, we discuss how consumer insights and behavioural economics can inform regulation and firms’ approaches to compliance and performance. Regular host Andrew Strange is joined by Sam Grew, an Insight Consultant for PwC Research, and Patrick Welsh, a behavioural scientist focused on the future of work. We talk about how regulators and firms use consumer research and behavioural science, and how behavioural science can shape organisational culture and the future of work.
Series 2 Episode 2: Delivering value
In this episode, we discuss how firms can deliver fair value products and services. Regular host Andrew Strange is joined by Mark Spiers, a Director in PwC’s wealth management team, and Ann-Marie Stone, a Senior Manager who focuses on insurance conduct issues. We consider how firms can meet the FCA and customers’ expectations on value, particularly in the wealth management and insurance sectors, and the impact of technology and innovation. Please note that since we recorded this episode, the FCA has published a call for input on the consumer investments market, which could have further implications for value in the wealth management sector. You can find out more about this call for input in our At a glance publication.
The FCA has also published the final findings of its general insurance pricing practices market study since we recorded the episode – read our analysis of the proposed final remedies.
Series 2 Episode 1: Finding purpose through ESG
In this first episode of our second series, we discuss the environmental, social and governance agenda (better known as ESG). New regular host Andrew Strange is joined by Elizabeth Stone, PwC’s Asset and Wealth Management Leader, and Emma Cox, PwC’s Head of Purpose and Sustainability & Climate Change Leader. We discuss the drivers that are prompting firms to focus on ESG issues, from regulation to public attitudes and investor demands. We also talk about the impact of COVID-19, how firms are increasingly focusing on their organisational purpose, and what the future holds.
Series 1 Episode 8: The regulatory response to COVID-19: In conversation with the FCA
This is a bonus episode from PwC’s COVID-19: Business in Focus podcast series, featuring Katie Fisher, Director of Strategy at the FCA. Katie joins series host Rowena Morris and PwC’s Financial Services Leader Andrew Kail to talk about the FCA’s priorities in its recent business plan, and how these are being impacted by COVID-19. Our guests also discuss how firms can remain operationally resilient and deliver fair value for their customers, in the current situation and beyond.
Series 1 Episode 7: Payments regulation – keeping pace with innovation
In this episode, we discuss the regulation of payments. Regular host Sarah Isted is joined by Christina Segal-Knowles, Executive Director for Financial Markets Infrastructure at the Bank of England, and Jon Maskery, a PwC Partner who leads our payments team. We talk about the rapid pace of innovation in the sector and how regulation can keep up, what future market developments such as the use of stablecoins might mean for firms and regulators, and how payment firms are dealing with the current period of disruption.
Series 1 Episode 6: Adapting to change – skills and technology
In this episode, we discuss how firms respond and adapt to change. Regular host Sarah Isted is joined by Carol Stubbings, PwC’s Global Head of People and Organisation, and Jass Sarai, PwC’s Leader of Industry for Technology, Media and Telecommunications, to talk about the skills and technologies financial services firms need to be fit for the future, as well as what they can learn from the period of disruption we’re currently experiencing.
Series 1 Episode 5: Spotlight on financial crime and prudential reporting
In this episode, we discuss two areas of current regulatory focus: the Fifth Money Laundering Directive, and prudential reporting. Host Sarah Isted and guests Chris Cowin and Nigel Willis consider what the Directive means for firms, and discuss the PRA’s concerns over regulatory returns and what firms need to do to address them.
Series 1 Episode 4: Transforming compliance in a world of AI
How are artificial intelligence and machine learning transforming the way financial services firms do business, and how can firms ensure they’re meeting regulatory expectations? What might the compliance function of the future look like? Host Sarah Isted and PwC guests Leigh Bates and George Povall discuss these questions and many more, as we look at how the industry is set to evolve in the coming years.
Series 1 Episode 3: Vulnerable customers and the future regulatory agenda
Host Sarah Isted is joined by PwC guests Sarah Nield and Conor MacManus. We discuss how firms should navigate regulatory expectations around how they treat vulnerable customers, as well as looking ahead to what’s on the regulatory agenda for 2020 and beyond.
Series 1 Episode 2: Tackling operational resilience and climate risk
Host Sarah Isted is joined by PwC guests Stella Nunn and Jon Williams. We discuss how financial services firms are developing their approaches to operational resilience (and why impact tolerances are like being punched in the face), and the risks and opportunities presented by climate risk.
Series 1 Episode 1: Navigating disruption and LIBOR transition
Host Sarah Isted is joined by PwC guests Nassim Daneshzadeh and Arthur Hughes-Hallett. We discuss how firms are navigating the challenges relating to LIBOR transition, and how firms can maximise the opportunities arising from industry disruption more broadly.
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