Emma Richardson

Headshot of Emma Ricardson

175 years of PwC

Emma Richardson

Emma, an experienced HC professional, was at PwC between 2000 and 2015, working in London and Kolkata.

Background

Emma was responsible for setting up the HC function at the PwC Service Delivery Centre in Kolkata. Once back in London she had a variety of roles, including the HC lead for the PwC Africa Business Group. She is currently the Director of People and Development at Cripps, a leading firm of lawyers. 

Emma is passionate about creating a better working environment for women, a problem which must be solved collaboratively if there is to be lasting and sustainable change. 

What is your fondest memory of your time at PwC?

The variety of experiences gained are almost too many to pick a fondest moment, but I remain very fond and proud of the time I spent in Kolkata, India helping to set up the Human Capital function of the Service Delivery Centre. That was a rollercoaster of new experiences – living overseas, having an immediate first-hand experience of what it was like to be in a minority and working at pace with new colleagues to get the entity up and running. I enjoyed three happy years in India; the highest highs balanced with the occasional low point. It widened my global PwC network almost overnight, I built an incredible level of resilience and I made the best of friends. My heart still belongs in Kolkata.

What did you learn during your time at PwC that you still keep with you today?

Being organised, always having an eye on the horizon, developing and applying good project management on everything, strong communication skills, and handling difficult situations with kindness, bravery, empathy, and fairness.

What advice would you give your younger self?

  • Prioritise your networking, both internally and externally. I did quite a bit but could have done more. 

  • PwC colleagues are friends for life; even if you don’t catch up that often. When you do meet it is like time has hardly passed, the conversations flow and you continue to offer support to each other. 

"That was a rollercoaster of new experiences – living overseas, having an immediate first-hand experience of what it was like to be in a minority and working at pace with new colleagues to get the entity up and running."

Emma Richardson

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