What should the UK hotels industry expect to see in 2020?

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Last year, our Hotels Forecast showed a tough operating environment for hoteliers. Slow growth, UK economic uncertainty, a lack of business investment and an oversupply of accommodation hinted at a gloomy outlook. This year, with continuing global political and economic unrest, should we expect more of the same?

Pre-register for an exclusive early release of our UK Hotels Forecast 2020 report at the end of September.

The hotels industry is at a pivotal point. Hoteliers need to embrace tech-enabled solutions and automation, to increase efficiency, reduce processes, manage data and enhance the customer journey. There have been positive strides towards digital transformation as some hoteliers embrace disruption, but there are still barriers to overcome.

Our UK Hotels Forecast 2020 will once again look at the performance of the hotels sector over the last 12 months and look ahead at the trends we expect to see in the next year. We’ll also examine some of the most exciting technologies disrupting the sector and look at how hoteliers can use these to keep pace with transformation needs.

“Economic uncertainty and new openings to slow the performance of UK hotels”

The Caterer, September 2018

“Belfast hotels UK’s fifth most expensive, says PwC”

BBC News, September 2018

“Hotel occupancy falls in Edinburgh”

The Times, September 2018

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Contact us

Samantha Ward

Hotels Sector Leader, PwC United Kingdom

Tel: +44 (0)7923 289 644

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Pre-register for an exclusive early release of our UK Hotels Forecast 2020 report at the end of September:

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