Retail banking

Typically we have seen that the retail banking sector has a more advanced approach to operational resilience in light of a number of operational incidents in recent years, and the regulatory scrutiny that has accompanied the disruption. In an increasingly competitive marketplace, firms also recognise there is a commercial advantage in developing resilience across their organisation, and the subsequent benefits this delivers to their customers. Retail banking products and services have high volumes of customers that are transaction heavy (more so than other sectors).

Click through to our paper below to understand what business services could look like for Retail Banks.